Call Center Team Lead
Boca Raton, FL · Remote
Your responsibilities will include managing staff, developing key performance indicators, and ... remote position.
Boca Raton, FL · Remote
Your responsibilities will include managing staff, developing key performance indicators, and ... remote position.
Boca Raton, FL · Remote
Your responsibilities will include managing staff, developing key performance indicators, and ... remote position.
Tampa, FL · Remote
$81K - $95K/yr
Sr Financial Analyst - Remote Join to apply for the Sr Financial Analyst - Remote role at American ... Monitoring - Ensure key performance indicators are identified and measured against. Present ...
Tampa, FL · Remote
$81K - $95K/yr
Sr Financial Analyst - Remote Join to apply for the Sr Financial Analyst - Remote role at American ... Monitoring - Ensure key performance indicators are identified and measured against. Present ...
Spring Hill, FL · Remote
$65K - $125K/yr
As a Remote Sales Account Executive (High Earnings Potential) , you'll take full ownership of the ... Key performance indicators include phone-time, outbound dials and sales results. * Conduct a high ...
Spring Hill, FL · Remote
$65K - $125K/yr
As a Remote Sales Account Executive (High Earnings Potential) , you'll take full ownership of the ... Key performance indicators include phone-time, outbound dials and sales results. * Conduct a high ...
Jacksonville, FL · On-site +1
$65K - $125K/yr
As a Remote Sales Executive, you'll take full ownership of the sales cycle-engaging qualified ... Key performance indicators include phone-time, outbound dials and sales results. * Conduct a high ...
Jacksonville, FL · On-site +1
$65K - $125K/yr
As a Remote Sales Executive, you'll take full ownership of the sales cycle-engaging qualified ... Key performance indicators include phone-time, outbound dials and sales results. * Conduct a high ...
Jacksonville, FL · Remote
$65K - $125K/yr
As a Remote Sales Executive, you'll take full ownership of the sales cycle-engaging qualified ... Key performance indicators include phone-time, outbound dials and sales results. * Conduct a high ...
Jacksonville, FL · Remote
$65K - $125K/yr
As a Remote Sales Executive, you'll take full ownership of the sales cycle-engaging qualified ... Key performance indicators include phone-time, outbound dials and sales results. * Conduct a high ...
Plantation, FL · On-site +1
Drive call center to achieve and exceed key performance indicators including productivity, efficiency, quality, accuracy, customer satisfaction, attendance, retention, staffing utilization, and ...
Plantation, FL · On-site +1
Drive call center to achieve and exceed key performance indicators including productivity, efficiency, quality, accuracy, customer satisfaction, attendance, retention, staffing utilization, and ...
Tampa, FL · On-site +1
$26/hr
Key Performance Indicators (KPIs) * Production Goal Achievement * SLA Compliance * Quality Scores ... Remote work offered * Equipment provided * Paid training to set you up for success * Comprehensive ...
Tampa, FL · On-site +1
$26/hr
Key Performance Indicators (KPIs) * Production Goal Achievement * SLA Compliance * Quality Scores ... Remote work offered * Equipment provided * Paid training to set you up for success * Comprehensive ...
Key Performance Indicators (KPIs) * Production Goal Achievement * SLA Compliance * Quality Scores ... Remote work offered * Equipment provided * Paid trainingto set you up for success * Comprehensive ...
Key Performance Indicators (KPIs) * Production Goal Achievement * SLA Compliance * Quality Scores ... Remote work offered * Equipment provided * Paid trainingto set you up for success * Comprehensive ...
Miami, FL · On-site +1
Monitor key performance indicators (KPI), paid media spend, revenue targets, and contribution ... a fast-paced, remote-first startup environment Familiarity with DTC metrics (CAC, LTV, MER ...
Miami, FL · On-site +1
Monitor key performance indicators (KPI), paid media spend, revenue targets, and contribution ... a fast-paced, remote-first startup environment Familiarity with DTC metrics (CAC, LTV, MER ...
Miami, FL · On-site +1
$80.06K - $132.58K/yr
Proven track record of meeting or exceeding sales targets and key performance indicators ... or remote jobs that can be performed in California, Colorado and New York. This range may be ...
Miami, FL · On-site +1
$80.06K - $132.58K/yr
Proven track record of meeting or exceeding sales targets and key performance indicators ... or remote jobs that can be performed in California, Colorado and New York. This range may be ...
Jacksonville, FL · On-site +1
$75K/yr
Key Performance Indicators (KPIs). * Learning the StrongWell model and taking responsibility and ... Remote Work Experience. Come be part of the solution!
Jacksonville, FL · On-site +1
$75K/yr
Key Performance Indicators (KPIs). * Learning the StrongWell model and taking responsibility and ... Remote Work Experience. Come be part of the solution!
Winter Park, FL · On-site +1
$56.30K - $70.40K/yr
... on Key Performance Indicators by building employee capabilities and understanding of company ... This is a remote role based in Florida and requires up to 75% travel throughout the state ...
Winter Park, FL · On-site +1
$56.30K - $70.40K/yr
... on Key Performance Indicators by building employee capabilities and understanding of company ... This is a remote role based in Florida and requires up to 75% travel throughout the state ...
Tampa, FL · On-site +1
$170K - $200K/yr
Key performance indicators/ Measures of success: * Develops and maintains action plans and key performance indicators that facilitate and measure progress toward achieving regional, functional, and ...
Tampa, FL · On-site +1
$170K - $200K/yr
Key performance indicators/ Measures of success: * Develops and maintains action plans and key performance indicators that facilitate and measure progress toward achieving regional, functional, and ...
Miami, FL · On-site +1
$170K - $200K/yr
Key performance indicators/ Measures of success: * Develops and maintains action plans and key performance indicators that facilitate and measure progress toward achieving regional, functional, and ...
Miami, FL · On-site +1
$170K - $200K/yr
Key performance indicators/ Measures of success: * Develops and maintains action plans and key performance indicators that facilitate and measure progress toward achieving regional, functional, and ...
Orlando, FL · On-site +1
$170K - $200K/yr
Key performance indicators/ Measures of success: * Develops and maintains action plans and key performance indicators that facilitate and measure progress toward achieving regional, functional, and ...
Orlando, FL · On-site +1
$170K - $200K/yr
Key performance indicators/ Measures of success: * Develops and maintains action plans and key performance indicators that facilitate and measure progress toward achieving regional, functional, and ...
Fort Lauderdale, FL · On-site +1
$55K - $65K/yr
If remote, this role requires travel every other month to Fort Lauderdale, Florida. Key ... Track key performance indicators related to client relationships, such as customer satisfaction ...
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Fort Lauderdale, FL · On-site +1
$55K - $65K/yr
If remote, this role requires travel every other month to Fort Lauderdale, Florida. Key ... Track key performance indicators related to client relationships, such as customer satisfaction ...
Jacksonville, FL · Remote
$65K - $125K/yr
As a Remote Sales Executive, you'll take full ownership of the sales cycle-engaging qualified ... Key performance indicators include phone-time, outbound dials and sales results. * Conduct a high ...
Jacksonville, FL · Remote
$65K - $125K/yr
As a Remote Sales Executive, you'll take full ownership of the sales cycle-engaging qualified ... Key performance indicators include phone-time, outbound dials and sales results. * Conduct a high ...
Port Saint Lucie, FL · Remote
$92K - $94K/yr
Anywhere in Florida (remote within the state) Travel: Extensive travel throughout Florida, Alaska ... Develop, implement, and monitor performance metrics and key performance indicators. Team Leadership
Port Saint Lucie, FL · Remote
$92K - $94K/yr
Anywhere in Florida (remote within the state) Travel: Extensive travel throughout Florida, Alaska ... Develop, implement, and monitor performance metrics and key performance indicators. Team Leadership
Port Saint Lucie, FL · Remote
$92K - $94K/yr
Anywhere in Florida (remote within the state) Travel: Extensive travel throughout Florida, Alaska ... Develop, implement, and monitor performance metrics and key performance indicators. Team Leadership
Port Saint Lucie, FL · Remote
$92K - $94K/yr
Anywhere in Florida (remote within the state) Travel: Extensive travel throughout Florida, Alaska ... Develop, implement, and monitor performance metrics and key performance indicators. Team Leadership
Stuart, FL · On-site +1
Execute safety, business, growth, and customer experience objectives through the alignment of departmental strategy, key performance indicators, and performance management. * Own and optimize ...
Stuart, FL · On-site +1
Execute safety, business, growth, and customer experience objectives through the alignment of departmental strategy, key performance indicators, and performance management. * Own and optimize ...
| Aspect | Remote Key Performance Indicators | Remote Customer Service Representative |
|---|---|---|
| Primary Focus | Measuring performance metrics across roles and departments | Handling customer inquiries and resolving issues |
| Required Skills | Data analysis, KPI development, performance tracking | Communication, problem-solving, product knowledge |
| Work Environment | Data-driven, strategic, often remote | Customer interaction, support-focused, remote or office |
| Industry Usage | Across various industries for performance management | Customer service departments in retail, tech, finance |
Remote Key Performance Indicators focus on measuring and analyzing performance metrics to improve organizational efficiency, while Remote Customer Service Representatives handle direct customer interactions. Both roles are essential in remote work settings but serve different functions within an organization.

Other
PTO
Posted 25 days ago
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Team Lead to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.
Responsibilities
Manage and train call center employees so they are capable of providing excellent customer service
Oversee call center operations, making improvements to telephone skills and other procedures
Create goals and objectives for the call center and document performance using key performance indicators
Develop and implement policies and procedures that maximize productivity
Prepare and present reports on call center statistics to upper management
Assist representatives where escalation is needed
Take inbound calls and assist customers upwards of 100 per day
Make outbound calls for prospects, leads, etc and generate sales
Qualifications
High school diploma/GED is required, college experience is preferred
Call Center Team Lead experience is preferred
Previous experience as a call center manager or in a similar managerial position
Strong grasp of customer service metrics and key performance indicators in a call center setting
Knowledge of budgeting, reporting, and basic financial analysis concepts
Highly skilled in Microsoft Office and call center software
Excellent verbal, written, and interpersonal communication skills
This is a remote position.