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Remote Senior Escalation Engineer Jobs in Oregon

Cisco

Senior Staff Site Reliability Engineer

OR · On-site +1

$57 - $75.75/hr

You will raise the technical floor of everyone around you - senior engineers will calibrate their ... Demonstrated track record of managing high-severity customer escalations and resolving critical ...

Platform.sh

Senior Manager, Support

OR · On-site +1

Escalation management: Serve as a senior point of contact for complex customer situations and ... E and key support metrics Where we hire At Upsun, remote work isn't just a trend - it's our ...

Cisco

Senior Software Engineer (Remote)

Portland, OR · Remote

$129K - $171K/yr

This is a remote role anywhere in the USA. Meet the Team Our software engineering team develops ... You may also support on-call escalations. * Collaborate with cross-functional teams to capture ...

Cisco

Senior Software Engineer (Remote)

OR · On-site +1

$122K - $161K/yr

This is a remote role anywhere in the USA. Meet the Team Our software engineering team develops ... You may also support on-call escalations. * Collaborate with cross-functional teams to capture ...

Cisco

Senior Software Engineer (Remote)

Portland, OR · On-site +1

$129K - $171K/yr

This is a remote role anywhere in the USA. Meet the Team Our software engineering team develops ... You may also support on-call escalations. * Collaborate with cross-functional teams to capture ...

Exol

Senior Manager, Reliability Engineering

OR · On-site +1

Lead OEM and vendor partnerships, including performance governance and escalation management ... Remote About Exol Exol provides flexible and scalable outsourced warehouse services to meet the ...

EVIDENT

Sr Applications Engineer

OR · On-site +1

POSITION SUMMARY The Sr Applications Engineering leads the Applications Engineering function within ... Provide coaching and escalation support on complex deployments, difficult customer situations, and ...

Array

Senior Offensive Security Engineer

OR · On-site +1

$170K/yr

As a remote-first company, we're focused on providing opportunities for high performing individuals ... Build safe proof-of-concept exploits that demonstrate unauthorized access, privilege escalation ...

ClickHouse

Senior Site Reliability Engineer- Remote

OR · On-site +1

$57 - $75.75/hr

You will be leveraging your software engineering expertise to develop software platforms and tools ... practices for coordinating escalation to resolve issues and minimize downtime. About you:

BetterHelp

Senior DevOps Engineer

OR · On-site +1

$150K - $200K/yr

Alongside software engineers, provide service outage escalation response. * Participate in on-call ... Remote work with regular in-person bonding experiences sponsored by the company * Competitive ...

Nvidia

Senior Manager, Engineering - Data Center Firmware

OR · On-site +1

$119K - $157K/yr

... an excellent Senior Engineering Manager to lead a large firmware engineering organization ... Manage customer and executive escalations for complex firmware, platform, and deployment issues.

Sonatype

Senior Solutions Delivery Engineer- DevOps

OR · On-site +1

$129K - $166K/yr

As a Senior Solutions Delivery Engineer, you will guide customers through structured onboarding ... Act as a point of escalation for complex or high-impact engagements, helping guide resolution while ...

Array

Senior Deployment Engineer

OR · On-site +1

$115K/yr

As a remote-first company, we're focused on providing opportunities for high performing individuals ... As a Senior Engineer (Deployment) at Array, you will lead complex, enterprise-scale SaaS ...

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Remote Senior Escalation Engineer information

What is a remote senior escalation engineer?

A Remote Senior Escalation Engineer is an experienced technical specialist who works remotely to resolve complex, high-priority customer issues that frontline support teams cannot solve. They act as the final point of technical escalation, troubleshooting advanced problems, collaborating with engineering teams, and ensuring customer satisfaction. This role often requires deep expertise in specific products or technologies, strong problem-solving skills, and excellent communication abilities to handle critical incidents and guide less experienced engineers.

What are the key skills and qualifications needed to thrive as a remote senior escalation engineer?

To thrive as a Remote Senior Escalation Engineer, you need advanced troubleshooting abilities, deep technical expertise in relevant platforms (such as cloud infrastructure or enterprise software), and several years of experience in technical support or engineering roles. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and certifications like Microsoft Certified: Azure Solutions Architect or AWS Certified Solutions Architect are highly valuable. Outstanding problem-solving, communication, and customer empathy skills help distinguish top performers in this role. These skills are critical for resolving complex issues efficiently, maintaining customer satisfaction, and serving as a technical resource within the support team.

What are the typical challenges faced by a remote senior escalation engineer, and how can candidates prepare for them?

Remote Senior Escalation Engineers often encounter complex, high-priority technical issues that require advanced problem-solving skills and a calm, methodical approach under pressure. Since the role is remote, maintaining clear communication with both internal engineering teams and external customers across different time zones is essential. Candidates can prepare by honing their technical expertise, developing strong written and verbal communication skills, and becoming comfortable using remote collaboration tools. Proactively learning about the company’s products and support processes will also help you hit the ground running and effectively manage escalated cases.

What is the difference between Remote Senior Escalation Engineer vs Remote Customer Support Engineer?

AspectRemote Senior Escalation EngineerRemote Customer Support Engineer
CredentialsTechnical certifications, engineering degreeCustomer service training, technical knowledge
Work EnvironmentTechnical teams, engineering departmentsCustomer service centers, support teams
Industry UsageTech, SaaS, hardware companiesTech, retail, service industries
Primary FocusResolving complex technical issues, escalation managementAssisting customers, troubleshooting basic issues

The Remote Senior Escalation Engineer focuses on resolving complex technical problems and managing escalations within technical teams, often requiring advanced engineering skills. In contrast, the Remote Customer Support Engineer handles customer inquiries, troubleshooting common issues, and providing support. While both roles require technical knowledge, the escalation engineer's role is more specialized and technical, whereas the customer support engineer emphasizes customer interaction and issue resolution.

What are popular job titles related to Remote Senior Escalation Engineer jobs in Oregon?

For Remote Senior Escalation Engineer jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Senior Escalation Engineer jobs in Oregon look for?

The top searched job categories for Remote Senior Escalation Engineer jobs in Oregon are:

What cities in Oregon are hiring for Remote Senior Escalation Engineer jobs?

Cities in Oregon with the most Remote Senior Escalation Engineer job openings:

Remote Senior Escalation Engineer jobs near you

Provider Performance Specialist-Senior

Samaritan Health Services

Corvallis, OR • Remote

Full-time

Re-posted 3 days ago

Samaritan Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

495th of 898 rated healthcare providers

Job description

  • This is a remote position in which we are able to employ in the following states: Alabama, Alaska, Arizona, Arkansas, Connecticut, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wisconsin
  •  
  • JOB SUMMARY/PURPOSE
    • Provides advanced leadership in provider performance management and network optimization. Manages strategic provider relationships, leads complex performance initiatives, and serves as a senior escalation resource supporting the Plan Performance provider operating model.
  • DEPARTMENT DESCRIPTION
    • Samaritan Health Plans (SHP) operates a portfolio of health plan products under several different legal structures: InterCommunity
      Health Plans, Inc. (IHN) is designated as a regional Coordinated Care Organization (CCO) for Medicaid beneficiaries; Samaritan
      Health Plans, Inc. offers Medicare Advantage and Commercial Large Group plans. As part of an Integrated Delivery System,
      Samaritan Health Plans is strategically and operationally aligned with Samaritan Health Services’ mission of Building Healthier
      Communities Together.
  • EXPERIENCE/EDUCATION/QUALIFICATIONS
    • Bachelor’s degree in Healthcare Administration, Public Health, Health Informatics, or a related field, or equivalent related experience required.
    • Four (4) years of experience in a healthcare payer, integrated delivery system, ACO, or value-based care environment required.
    • Experience with the following tools required:
      • Excel (advanced).
      • Power BI/Tableau or similar visualization platforms.
    • Experience in the following preferred:
      • Population health or analytics platforms.
      • Designing or improving provider workflows, performance improvement initiatives, or cross functional operational processes.
      • Managed care leadership, with experience supporting D-SNP or dual-eligible populations.
      • Delegated UM, delegated credentialing, or managing leased network environments.
    • Lean Six Sigma or process improvement certification preferred.
  • KNOWLEDGE/SKILLS/ABILITIES
    • Healthplan and regulatory expertise, including working knowledge of Medicare Advantage program operations, Medicaid/CCO performance programs, CMS regulatory frameworks, NCQA accreditation and quality program expectations, delegated oversight model concepts, and provider network performance management
    • Strong analytical and executive communication skills. Ability to use data storytelling to influence physician behavior.
    • Ability to interpret healthcare performance data and translate into provider action.
    • Ability to analyze dashboards including HEDIS / STARs measures, Risk Adjustment (RAF/HCC) Performance, Access and Utilization Metrics, and Provider Experience Indicators.
    • Ability to identify performance drivers and root causes across clinical and operational workflows.
    • Working knowledge of Risk Adjustment methodology (HCC/RAF concepts), documentation and recapture workflows, annual visit/wellness visit operational models, and preventative chronic care quality improvement strategies.
  • PHYSICAL DEMANDS

    • Rarely
      (1 - 10% of the time)

      Occasionally
      (11 - 33% of the time)

      Frequently
      (34 - 66% of the time)

      Continually
      (67 – 100% of the time)

      CLIMB - STAIRS

      LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

      LIFT (Knee to chest: 24"-54") 0 – 20 Lbs

      LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

      CARRY 1-handed, 0 - 20 pounds

      BEND FORWARD at waist

      KNEEL (on knees)

      STAND

      WALK – LEVEL SURFACE

      ROTATE TRUNK Standing

      REACH - Upward

      PUSH (0 - 20 pounds force)

      PULL (0 - 20 pounds force)

      SIT

      CARRY 2-handed, 0 - 20 pounds

      ROTATE TRUNK Sitting

      REACH - Forward

      MANUAL DEXTERITY Hands/wrists

      FINGER DEXTERITY

      PINCH Fingers

      GRASP Hand/Fist

       

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