Remote Scale Operator Jobs in Buffalo, NY (NOW HIRING)

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Sr. Manager, Business Innovation Owner - Remote

Requisition Number

R7868 Sr. Manager, Business Innovation Owner - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Sr. Manager, Business Innovation Owner - Remote!

Your Role: The Sr. Manager, Business Innovation Owner - Remote leads end-to-end innovation initiatives that turn business strategy into measurable results. This role drives multi-functional collaboration from conceptualization through execution, ensuring new products, services, or processes deliver business value, operational impact, and financial outcomes while balancing speed, risk, and strategic priorities.

Your Work:

• Translates business strategies, customer needs, and market insights into innovation initiatives and testable hypotheses.

• Leads the full lifecycle of innovation projects, including discovery, prototyping, experimentation, validation, and scaling.

• Leads and facilitates agile teams, workstreams, workshops, sprints, and retrospectives to drive iterative learning and delivery.

• Conducts or supervises market research, customer discovery, and productmarket fit assessments.

• Designs and delivers validation experiments using lean startup, design thinking, or hypothesis-driven methods.

• Builds strong cases, ROI models, and scaling recommendations advised by evidence and data.

• Influences and aligns partners across product, business, design, engineering, analytics, and operations.

• Removes blockers, leads risks, and ensures multi-functional clarity on goals, roles, and expected outcomes.

• Prepares and delivers clear communication, updates, and recommendations for senior leadership.

• Contributes to continuous improvement of innovation practices, playbooks, and operating rhythms within the business unit.

Required Experience, Education and Skills

• Bachelor's degree in Business, Strategy, Innovation, Marketing, Design, Economics, or a related field; or equivalent practical experience.

• 8 -10 years demonstrated ability in innovation, product strategy, business strategy, consulting, or related fields.

• 3 Years leading others directly or indirectly

• Financial and partner management skill

• Demonstrated success owning initiatives from conceptualization through validation and launch.

• Experience leading multi-functional teams using agile or iterative methods.

• Solid ability to translate business strategy into actionable innovation plans and validated concepts.

• Deep experience with innovation frameworks (e.g., design thinking, lean startup, agile experimentation).

• Excellent research, synthesis, and analytical skills, particularly related to customer insights and market dynamics.

• Ability to assess productmarket fit and design experiments to validate assumptions.

• Strong leadership of multi-functional teams without formal authority.

• Skilled facilitator, capable of leading workshops, sprints, and structured ideation sessions.

• Effective partner management, influence, and communication skills.

• Ability to develop cases and articulate clear value propositions and critical metrics.

• Comfort with ambiguity and iterative development in earlystage environments.

What would make us excited about you?

• Advanced degree (e.g., MBA) or professional training in innovation, product strategy, or applied research.

• Experience delivering measurable innovation outcomes within a business unit or product line.

• Prior responsibility for cases, pilot programs, and scaling recommendations.

• Experience influencing senior partners and collaborating across multiple disciplines.

• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues

• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining multi-functional projects, encouraging team member involvement in these activities)

• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)

• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture

• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area

• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings

• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

#LI-SB1

.

The national average salary range for this position is $152,010.00-$168,900.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $152,010.00-$202,550.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 20% of eligible pay.This job posting will be unposted on Tue, 28 Jul 2026.