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Remote Salesforce Support Jobs in Madison, WI (NOW HIRING)

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Remote Salesforce Support information

See Madison, WI salary details

$40.8K

$99.6K

$156.2K

How much do remote salesforce support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote salesforce support in Madison, WI is $99,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $119,900.00 per year, depending on experience, location, and employer.

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are popular job titles related to Remote Salesforce Support jobs in Madison, WI?

For Remote Salesforce Support jobs in Madison, WI, the most frequently searched job titles are:

What cities near Madison, WI are hiring for Remote Salesforce Support jobs?

Cities near Madison, WI with the most Remote Salesforce Support job openings:

Infographic showing various Remote Salesforce Support job openings in Madison, WI as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $99,616 per year, or $47.9 per hour.

Spring 2027 Intern - Sales Development (Account Intelligence)

Workiva

Madison, WI • On-site, Remote

$21/hr

Full-time

Retirement

Posted 3 days ago

New


Key responsibilities

  • Research accounts to identify new business opportunities and gather account information.

  • Support outreach efforts by providing accurate data and insights to contribute to campaign and engagement strategies.

  • Collaborate to build engagement strategies for potential customer and prospect accounts.


Workiva rating

9.9

Company rating: 9.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 247 rated software companies


Job description

As a Sales Development Intern, you will focus on researching accounts to help identify new business opportunities, using your analytical skills to gather valuable insights and create a strong foundation for Workiva to engage with prospects. You’ll support pipeline growth by collecting and organizing account information for current and potential clients. In our fast-faced, collaborative environment, your ideas are valued, providing a unique opportunity to develop skills in business research and client development.

What You’ll Do

  • Collaborate to build engagement strategies for potential customer and prospect accounts
  • Conduct baseline research to identify key contacts, account information, and potential needs of target clients
  • Support outreach efforts with accurate data and insights, contributing to campaign and engagement strategy
  • Build knowledge of Workiva’s product offerings and understand market dynamics to enhance research quality

What You'll Need

Minimum Qualifications

  • Pursuing a Bachelor’s degree or higher in Business, Sales, Marketing, or a related field of study

Preferred Qualifications

  • Exposure to lead generation or sales development activities
  • Exposure to sales methodologies
  • Experience with Salesforce or similar CRM software
  • Strong ability to analyze and organize data, with attention to detail
  • Excellent verbal, written, and interpersonal communication skills

Travel Requirements and Working Conditions

  • Minimal travel
  • Reliable internet access for any period of time working remotely, not in a Workiva office

Location: This internship is primarily a remote opportunity. However, if you are located near one of our office hubs, you are welcome to work in a hybrid capacity and utilize our office spaces. Check out our article on Workplace Flexibility to learn more.

When can you expect to hear back?

We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us!

Postings close: September 27, 2026

Engineering postings close: October 2, 2026

Interviews: Early to mid October

Offers: Late October

2027 Start Dates:

This position has opportunities to start in the Spring. Please see our start dates below and let us know your availability in your application.

Spring 2027 Internships: Monday, January 4, 2027 (15-20 hours per week max)

Summer 2027 Internships: Monday, May 17, 2027 (40/hours per week max)

How You’ll Be Rewarded

Salary range in the US: $21.00 - $21.00 401(k) participation and match

Paid sick leave

A unique opportunity to further your learning experience through additional internship seasons

Why Join Workiva

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.

At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email earlycareer@workiva.com .

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.


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