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Overnight Remote Email Chat Support Jobs in Madison, WI

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Vantage Search Group

Radiologist - Remote

Madison, WI · Remote

$322K - $403K/yr

We offer substantial support to our physicians to ensure high quality reads, maximum efficiency ... Overnight position available with elevated compensation. * US Board certification and state license ...

Vantage Search Group

Radiologist - Remote

Madison, WI · Remote

$327K - $409K/yr

We offer substantial support to our physicians to ensure high quality reads, maximum efficiency ... Overnight position available with elevated compensation. * US Board certification and state license ...

Vantage Search Group

Radiologist - Remote

Madison, WI · On-site +1

$322K - $403K/yr

We offer substantial support to our physicians to ensure high quality reads, maximum efficiency ... Overnight position available with elevated compensation. * US Board certification and state license ...

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Overnight Remote Email Chat Support information

See Madison, WI salary details

$14

$26

$45

How much do overnight remote email chat support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for overnight remote email chat support in Madison, WI is $26.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.56 per hour, depending on experience, location, and employer.

What is the difference between Overnight Remote Email Chat Support vs Customer Service Representative?

AspectOvernight Remote Email Chat SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMUsually daytime hours, but can vary
Work EnvironmentRemote, online communication via email and chatRemote or in-office, phone and in-person interactions
CredentialsHigh school diploma or equivalent; customer service experience helpfulHigh school diploma or higher; customer service skills required
Communication ModeEmail and live chatPhone, email, and in-person

Overnight Remote Email Chat Support focuses on providing customer assistance through email and chat during overnight hours, often requiring specific technical skills and comfort with written communication. Customer Service Representatives may work during regular hours, handling a broader range of communication channels. Both roles require strong customer service skills but differ mainly in work hours and communication methods.

What are popular job titles related to Overnight Remote Email Chat Support jobs in Madison, WI?

For Overnight Remote Email Chat Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Email Chat Support jobs in Madison, WI look for?

The top searched job categories for Overnight Remote Email Chat Support jobs in Madison, WI are:

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Cities near Madison, WI with the most Overnight Remote Email Chat Support job openings:

Overnight Remote Email Chat Support jobs near you

Remote Customer Service Specialist

ForgeFit

Madison, WI • On-site, Remote

$17.25 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Apply