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Remote Salesforce Support Jobs in Madison, WI (NOW HIRING)

Wisconsin

Software Engineer/Developer III

Madison, WI · On-site +1

$90K/yr

... Salesforce to support WIDA operations. Remote work is an option for this position on a voluntary basis; however, it is important to note that this role is headquartered in Madison, WI, and the tasks ...

Copeland

Strategic Account Executive

Madison, WI · Remote

Sales, Service, Technical Support, Engineering, Product Management, or Sourcing * Intermediate to ... Salesforce CRM experience preferred Remote Work Arrangement: This role is fully remote sales ...

Copeland

Strategic Account Executive

Madison, WI · Remote

Sales, Service, Technical Support, Engineering, Product Management, or Sourcing * Intermediate to ... Salesforce CRM experience preferred Remote Work Arrangement: This role is fully remote sales ...

Demco, Inc.

Inside Sales Representative

Madison, WI · On-site +1

$20 - $21/hr

Track activity in Salesforce and ERP * Cross-sell and upsell to increase value * Identify larger ... Onsite in Madison, WI, remote, or hybrid work arrangements available * High-volume phone and email ...

Danaher

Sales Specialist - Digital Pathology

Madison, WI · Remote

$120K - $140K/yr

S.-based and fully remote, supporting Wisconsin, Minnesota, Kansas, and the Dakotas . In this role ... Experience with Salesforce.com or other CRM software * Experience with Microsoft Office including ...

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All JobsSalesforce Support JobsRemote Salesforce Support JobsRemote Salesforce Support Jobs in Madison, WI

Remote Salesforce Support information

See Madison, WI salary details

$40.8K

$99.6K

$156.2K

How much do remote salesforce support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote salesforce support in Madison, WI is $99,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $119,900.00 per year, depending on experience, location, and employer.

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are popular job titles related to Remote Salesforce Support jobs in Madison, WI?

For Remote Salesforce Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support jobs in Madison, WI look for?

The top searched job categories for Remote Salesforce Support jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Salesforce Support jobs?

Cities near Madison, WI with the most Remote Salesforce Support job openings:

Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in Madison, WI as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $99,616 per year, or $47.9 per hour.

Salesforce Business Analyst Insurance Domain

Inficare Technologies

Madison, WI • Remote

Full-time

Re-posted 3 days ago

Job description

Job Title: Salesforce Business Analyst
Location: Madison, WI (Remote)
Job Type: Contract
Experience: 10+ years
Job Overview
Our client is seeking an experienced Salesforce Business Analyst to support a migration from Salesforce Classic to Lightning Experience. The role involves analyzing existing business processes, gathering and translating requirements, and enabling the design of scalable Salesforce solutions. The ideal candidate will have strong insurance domain knowledge and a proven track record on Classic-to-Lightning migration programs.
Key Responsibilities
  • Collaborate with business stakeholders to assess current-state (Classic) processes and define future-state (Lightning) solutions
  • Conduct discovery sessions and requirement elicitation workshops; translate needs into user stories and acceptance criteria
  • Identify gaps, inefficiencies, and transformation opportunities during migration
  • Design and configure declarative solutions including workflows, validation rules, reports, dashboards, and Lightning components
  • Maintain comprehensive documentation including process flows, data models, and functional specs
  • Drive backlog grooming, prioritization, and sprint planning with Product Owners
  • Support UAT planning, coordination, and defect resolution
  • Provide training, enablement, and change management support to drive user adoption
Required Skills
  • 10+ years of Salesforce Business Analyst experience
  • Proven Salesforce Classic to Lightning migration experience (minimum 1 full project)
  • Strong expertise in Sales Cloud and Service Cloud
  • Hands-on experience with Lightning Experience features, limitations, and adoption tools
  • Proficiency in requirement gathering, process mapping, and documentation (BRD, FRD, user stories)
  • Agile/Scrum experience with tools such as Jira, ADO, and Confluence
  • Insurance domain knowledge
  • Excellent stakeholder management and client-facing communication skills
Preferred Skills
  • Salesforce certifications (Administrator, Business Analyst)
  • Experience with Lightning Readiness Reports, Usage App, and adoption metrics
  • Exposure to DevOps, CI/CD, and release management
  • BFSI domain experience
Location & Work Model
Remote - aligned to Madison, WI
Engagement Details
Contract engagement with an immediate start. Insurance domain experience is required for this role.

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