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Remote Saas Customer Success Manager Jobs in Raleigh, NC

Process Street

Account Executive (Remote)

Raleigh, NC · Remote

... hunger to build a successful SaaS sales career. You'll work closely with sales leadership ... Maintain accurate CRM records and pipeline hygiene * Collaborate with Customer Success on handoffs ...

Job Mobz

SaaS Sales Recruiter (Remote)

Raleigh, NC · On-site +1

What You'll Do * Manage the full recruitment lifecycle for sales positions from intake through ... Experience recruiting Account Executives, Business Development professionals, or other customer ...

Egnyte

Renewal Manager - Commercial

Raleigh, NC · On-site +1

$70K - $80K/yr

RENEWAL MANAGER - COMMERCIAL US REMOTE; RALEIGH, NC; DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR ... Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working ...

VAST Data

Technical Support Enablement Trainer

Raleigh, NC · On-site +1

$31.50 - $42/hr

You will work closely with Customer Success leadership, Technical Enablement, Product Management, R&D and other cross-functional teams to ensure our Customer Success Managers (CSMs), Customer Success ...

Cache Ventures

VP of Operations

Raleigh, NC · On-site +1

Customer Success * RevOps * Support If revenue misses, it's on you. If we scale hard, you're the ... Reduced churn in usage-based SaaS * Installed discipline in scrappy teams * Worked directly with a ...

Cache Ventures

VP of Operations

Raleigh, NC · Remote

Customer Success * RevOps * Support If revenue misses, it's on you. If we scale hard, you're the ... Reduced churn in usage-based SaaS * Installed discipline in scrappy teams * Worked directly with a ...

Cache Ventures

VP of Operations

Raleigh, NC · Remote

Customer Success * RevOps * Support If revenue misses, it's on you. If we scale hard, you're the ... Reduced churn in usage-based SaaS * Installed discipline in scrappy teams * Worked directly with a ...

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All JobsSaas Customer Success JobsRemote Saas Customer Success Manager JobsRemote Saas Customer Success Manager Jobs in Raleigh, NC

Remote Saas Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do remote saas customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote saas customer success manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is the difference between Remote Saas Customer Success Manager vs Remote Saas Account Executive?

AspectRemote Saas Customer Success ManagerRemote Saas Account Executive
Primary RoleEnsures customer satisfaction, onboarding, retention, and successGenerates new business, manages sales pipeline, closes deals
Required SkillsCustomer relationship management, product knowledge, communicationSales techniques, negotiation, prospecting
Work EnvironmentPost-sales support, ongoing customer engagementSales meetings, prospect outreach, demos
Industry UsageCommon in SaaS companies focusing on customer retentionCommon in SaaS companies focusing on revenue growth

The main difference is that Remote Saas Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Remote Saas Account Executives primarily focus on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What are popular job titles related to Remote Saas Customer Success Manager jobs in Raleigh, NC?

For Remote Saas Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Saas Customer Success Manager jobs in Raleigh, NC look for?

The top searched job categories for Remote Saas Customer Success Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Saas Customer Success Manager jobs?

Cities near Raleigh, NC with the most Remote Saas Customer Success Manager job openings:

Remote Saas Customer Success Manager jobs near you
Infographic showing various Remote Saas Customer Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Senior Inside Account Manager - Sitefinity

Progress

Raleigh, NC • On-site, Remote

$69K - $79K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.  

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Inside Account Manager and help us do what we do best: propelling business forward.  This will be a hybrid role working between your home office and either our Burlington MA headquarters or Raleigh NC office.  You must be local to one of them at time of application as we can not provide any relocation package.

Progress is seeking a highly motivated and results-driven Inside Account Manager for Sitefinity to join our North America Sales team. This role is responsible for driving net-new business, expanding existing customer relationships, and achieving revenue targets for Sitefinity, Progress' leading Digital
Experience Platform (DXP).

The ideal candidate is a consultative seller with experience selling enterprise software, SaaS, CMS,
MarTech, Digital Experience, or Digital Transformation solutions. The Account Executive will engage
executive and business stakeholders across Marketing, IT, Digital Experience, and eCommerce
functions to help organizations create exceptional digital experiences that drive business outcomes.
This position reports to a North America Sales Manager and partners closely with Sales Engineering,
Marketing, Customer Success, Professional Services, and Channel Partners.

In this role, you will: 

Revenue Generation & Pipeline Development

  • Achieve and exceed quarterly and annual bookings targets.
  • Drive net-new customer acquisition opportunities across North America.
  • Develop and execute territory and account plans aligned to business objectives.
  • Build and maintain a robust pipeline through outbound prospecting, partner engagement,
  • marketing campaigns, referrals, and customer expansion opportunities.
  • Manage all sales activities within Salesforce and maintain forecast accuracy.

Strategic Account Management

  • Execute tiered account management and customer engagement programs.
  • Identify upsell, cross-sell, and expansion opportunities within existing Sitefinity customers.
  • Develop executive relationships with key stakeholders and decision-makers.
  • Create account growth plans focused on increasing customer lifetime value.
  • Partner with Customer Success to improve customer adoption and retention.

Consultative Selling

  • Lead discovery conversations to understand customer objectives, challenges, and digital
  • transformation initiatives.
  • Qualify opportunities using MEDDIC/MEDDPICC methodologies.
  • Position Sitefinity's value proposition against customer business goals.
  • Deliver compelling business cases and ROI narratives.
  • Navigate complex multi-stakeholder sales cycles.

Collaboration & Cross-Functional Leadership

  • Work closely with Sales Engineers to deliver demonstrations, proof-of-concepts, and
  • technical evaluations.
  • Partner with Marketing on demand generation initiatives and events.
  • Collaborate with Customer Success and Professional Services to ensure successful customer
  • outcomes.
  • Engage with channel partners, agencies, and system integrators to drive joint opportunities.

Your background: 

  • 3-7+ years of quota-carrying software sales experience.
  • Proven track record of exceeding revenue targets.
  • Experience selling SaaS, CMS, DXP, MarTech, eCommerce, Digital Experience, or related
  • enterprise software solutions.
  • Strong prospecting and pipeline generation skills.
  • Experience managing opportunities through complex sales cycles.
  • Ability to engage executive-level stakeholders.
  • Excellent presentation, negotiation, and communication skills.
  • Experience using Salesforce CRM and sales engagement platforms.

Additionally, it would be beneficial if you have: 

  • Experience selling Content Management Systems (CMS) or Digital Experience Platforms
  • (DXP).
  • Familiarity with digital transformation initiatives and marketing technology stacks.
  • Experience selling into financial services, credit unions, manufacturing, healthcare, public
  • sector, or enterprise organizations.
  • Understanding of web content management, personalization, customer journeys, digital
  • commerce, or omnichannel experience strategies.
  • MEDDPICC, MEDDIC, Challenger, or similar sales methodology experience.

Base Salary Range: $69,000 - $79,000
This position is also eligible to participate in our commission plan (up to $75k at plan).  Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.   

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:  

  • Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance. 
  • Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
  • Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
  • Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.  
Apply now!
 
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