Customer Success Manager
Freeport, ME · Remote
This is a remote role; however, periodic travel is required. Customer Success Managers are expected ... years in a B2B SaaS environment supporting customer's success * Strong communication and ...
Customer Success Manager
Freeport, ME · Remote
This is a remote role; however, periodic travel is required. Customer Success Managers are expected ... years in a B2B SaaS environment supporting customer's success * Strong communication and ...
Remote Saas Controller information
What is a Remote SaaS Controller?
A Remote SaaS Controller is a financial professional who oversees the accounting, financial reporting, and compliance functions for a Software as a Service (SaaS) company, often working entirely online or from a location outside the main office. Their responsibilities include managing budgets, monitoring cash flow, ensuring compliance with relevant regulations, and providing strategic financial guidance to leadership. They may also oversee billing processes, subscription revenue recognition, and the implementation of cloud-based financial systems. Working remotely, they use digital tools to collaborate with teams and manage financial operations efficiently.
How does a Remote SaaS Controller typically collaborate with cross-functional teams in a virtual environment?
As a Remote SaaS Controller, you’ll regularly work with cross-functional teams such as sales, customer success, engineering, and executive leadership. Collaboration often takes place through virtual meetings, shared dashboards, and cloud-based accounting platforms. Effective communication is key, as you’ll be responsible for providing financial insights, supporting budget planning, and ensuring compliance with SaaS revenue recognition standards. Building strong relationships remotely and being proactive in sharing financial updates helps foster alignment and drive business objectives.
What are the key skills and qualifications needed to thrive as a Remote SaaS Controller, and why are they important?
To thrive as a Remote SaaS Controller, you need a strong background in accounting, financial analysis, and SaaS business models, typically supported by a CPA or similar accounting certification. Proficiency in cloud-based ERP systems (like NetSuite or Sage Intacct), financial planning software, and advanced Excel skills is essential. Outstanding attention to detail, communication, and the ability to work independently are vital soft skills for remote collaboration and reporting accuracy. These competencies ensure precise financial management, regulatory compliance, and support strategic decisions in a fast-paced SaaS environment.
What is the difference between Remote Saas Controller vs Remote Saas Financial Analyst?
| Aspect | Remote Saas Controller | Remote Saas Financial Analyst |
|---|---|---|
| Credentials | Accounting degree, CPA preferred | Finance, Accounting, or Economics degree |
| Work Environment | Finance and accounting teams, remote or office | Finance teams, data analysis, remote or office |
| Industry Usage | Common in SaaS companies for financial oversight | Used for financial reporting and analysis in SaaS |
| Primary Focus | Financial controls, compliance, reporting | Data analysis, forecasting, financial modeling |
The Remote Saas Controller primarily manages financial controls, compliance, and reporting within SaaS companies, requiring accounting credentials. In contrast, the Remote Saas Financial Analyst focuses on analyzing financial data, forecasting, and supporting strategic decisions. Both roles are integral to SaaS finance teams but differ in responsibilities and skill sets.
What are popular job titles related to Remote Saas Controller jobs in Maine?
For Remote Saas Controller jobs in Maine, the most frequently searched job titles are:
What job categories do people searching Remote Saas Controller jobs in Maine look for?
The top searched job categories for Remote Saas Controller jobs in Maine are:
Customer Success Manager
Freeport, ME • Remote
Momentus Technologies
Full-time
Re-posted 21 days ago
Job description
Description
At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships.
As a Customer Success Manager at Momentus, you'll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You'll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. If you're passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we'd love to see how you can help define the future of Customer Success at Momentus.?
Responsibilities:
- Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes.
- Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey.
- Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health, including engagement with senior stakeholders and executive sponsors where appropriate.
- Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates.
- Demonstrate a commitment to continuous learning and staying current with product innovation, emerging technologies, and AI-driven capabilities.
- Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals, manage challenges, and increase retention.
- Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives.
- Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams.
- Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews.
- Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction.
- This is a remote role; however, periodic travel is required. Customer Success Managers are expected to attend customer onsite visits, company meetings, and team events as needed.
- Tech Stack: Microsoft 365 (Outlook, Teams, OneDrive), Zoom, Gong, Rocketlane, Salesforce, Gainsight, and AI-powered productivity tools including Microsoft Copilot.
Requirements
- Previous experience with the Momentus Enterprise platform is highly preferred
- 2-3 years in a B2B SaaS environment supporting customer's success
- Strong communication and interpersonal skills.
- Ability to understand technical concepts and explain them to non-technical audiences while adapting to evolving products, technologies and customer requirements.
- Problem-solving and conflict resolution skills.
- Familiarity with customer success tools (e.g. Gainsight) and Salesforce. Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar solutions is highly regarded.
- Results-driven with a focus on customer satisfaction and retention.
- Events industry experience is a plus. Experience working with Enterprise software platforms or similar software platform will be considered.