Remote Root Cause Analysis Jobs in Portland, OR (NOW HIRING)

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.

With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Location: 100% Remote with nearly 100% business travel domestically

Reports to: Service Manager

Standard Schedule: Standard work schedule is Monday – Friday and hours vary; but must be able to work weekends, early mornings, and some evenings

FLSA Status: Non-Exempt/Hourly

Compensation: $27 - $46 per hour

Job Responsibility: The Service Technician–Mechanic travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair mechanical, pneumatic, and printing issues for Koenig & Bauer printing presses. The Service Technician interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call and must be able to effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with the plan of action to address the customer issue with an emphasis on quality work (fix it right the first time) and efficiency to minimize installation or downtime and to control costs.

Essential Duties and Responsibilities:

• Perform various mechanical repairs and maintenance on Koenig & Bauer equipment at customer sites including but not limited to gripper settings on impression and transfer delivery bars, pump and inker issues, seals, register drives, ink key seals, plate and blanket clamps, bladder replacement, machines crashes with infeed, inker, base unit, or delivery, perfector issues, and cylinder replacement.

• Perform installation of Koenig & Bauer equipment, 40-inch and up, and sub-supplier equipment such as Baldwin cabinet, Technotrans or AGT cabinet, etc. in accordance with blueprints from time of delivery to commissioning press including installing base units straight on the pad, inker placement, installation of infeed, extension, delivery, and feeder; placement of pumps and cabinets (i.e. wash-up or air).
  
• Perform thorough audits on presses, as scheduled, inspecting from the feeder to the delivery and identifying worn or damaged parts with emphasis on safety-related issues. Identification of parts, parts numbers, estimating necessary repair time for each component, and prioritizing list of needed repairs by safety, quality, and production.
  
• Troubleshoot complex mechanical issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Director of Technical Service, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
  
• Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and Koenig & Bauer Parts Department in the procurement of parts, working with the customer and Koenig & Bauer Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with Koenig & Bauer Warehouse and Service in the arrangement of any special tools needed for the job.
  
• Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
  
• Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
  
• Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
  
• Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
  
• Performs other related job responsibilities as necessary based on business needs.

Required Qualifications:

Education: High School Diploma or GED-equivalent required but post-high school degree or certification in a technical field including but not limited to printing, industrial/plant maintenance.

Experience: Two years minimum of related education and work experience in printing, press manufacturing, industrial/plant maintenance, r other related technical field.

Computer Skills: Computer literacy with basic knowledge of e-mail, internet navigation, word processing, spreadsheets, and other business system software.

Knowledge, Abilities, and Interpersonal Skills:

• Experience working with basic hand tools such as wrenches, ratchets, sockets, pliers, hammer, screw drivers.
• Ability to read electrical schematics and mechanical CAD drawings.

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, creed, national origin or ancestry, or any other status protected by federal, state, or local law. Information collected by the application process is solely to determine suitability for employment, verify identity, and maintain employment statistics of applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauer’s HR Department at NA-HR@koenig-bauer.com or 469-532-8120 if you need assistance completing this application or to otherwise participate in the application process.

Benefits

Vacation – 15 days per year

Holidays – Up to 11 days

Sick – 7 days

Medical, Dental, and Vision

Disability and Life

Flexible Spending Accounts

401k Retirement and Profit Sharing Plan

Income replacement plans for cancer, critical illness, and accident

Long-Term Care Plans

Years-of-Service Bonus Plan

Educational Assistance