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Remote Root Cause Analysis Jobs in Washington (NOW HIRING)

Maximus

CIC Manager

VA · On-site +1

... root cause analysis (RCA), documenting findings and driving corrective actions to prevent ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS221, T5, Band 8 EEO Statement ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

ATTAINX INC

Senior Pega Developer

Silver Spring, MD · Remote

Remote Citizenship: Must be a US Citizen or Permanent Resident Security Clearance: USDA Public ... Triage and resolve production defects in Pega applications, including root cause analysis ...

ICF

Manager, Data Analytics - Remote

Reston, VA · Remote

... root cause analysis, and AI-enabled analytics. * Ensure data sharing, API integration, and data access models are secure, governed, auditable, and aligned with privacy, cybersecurity, and compliance ...

System One

Network Deployment Engineer

Reston, VA · Remote

Network Deployment Engineer Remote Must be available to travel to deploy network infrastructure at ... Perform root-cause analysis, identify, and perform corrective actions. * Interface with Local ...

System One

Network Deployment Engineer

Reston, VA · Remote

Network Deployment Engineer Remote Must be available to travel to deploy network infrastructure at ... Perform root-cause analysis, identify, and perform corrective actions. * Interface with Local ...

System One

Network Deployment Engineer

Reston, VA · Remote

Network Deployment Engineer Remote Must be available to travel to deploy network infrastructure at ... Perform root-cause analysis, identify, and perform corrective actions. * Interface with Local ...

System One

Network Deployment Engineer

Reston, VA · Remote

Network Deployment Engineer Remote Must be available to travel to deploy network infrastructure at ... Perform root-cause analysis, identify, and perform corrective actions. * Interface with Local ...

System One

Network Deployment Engineer

Reston, VA · Remote

Network Deployment Engineer Remote Must be available to travel to deploy network infrastructure at ... Perform root-cause analysis, identify, and perform corrective actions. * Interface with Local ...

System One

Network Deployment Engineer

Reston, VA · Remote

Network Deployment Engineer Remote Must be available to travel to deploy network infrastructure at ... Perform root-cause analysis, identify, and perform corrective actions. * Interface with Local ...

System One

Partner Success Analyst

Mclean, VA · Remote

Remote (99% remote but need someone in the DC Metro in case meeting in person is needed) US ... Performing root cause analysis of Partner-reported issues in collaboration with the Partner to ...

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All JobsRoot Cause Analysis JobsRemote Root Cause Analysis JobsRemote Root Cause Analysis Jobs in Washington

Remote Root Cause Analysis information

What is remote root cause analysis?

Remote root cause analysis is a problem-solving method used to identify the underlying causes of issues or failures in systems, processes, or products, conducted from a remote location rather than on-site. This approach typically utilizes digital tools, such as video conferencing, remote monitoring software, and data analysis platforms, to investigate problems, gather evidence, and collaborate with stakeholders. Remote root cause analysis allows organizations to resolve issues efficiently without the need for physical presence, saving time and resources while maintaining accuracy in problem identification.

What are some typical challenges faced when conducting remote root cause analysis, and how can they be addressed?

A common challenge in remote root cause analysis is the lack of immediate physical access to affected equipment or environments, which can make it harder to gather firsthand data. This often requires reliance on digital tools, detailed documentation, and effective communication with on-site personnel. Building strong collaboration skills and leveraging technologies like video conferencing, remote monitoring, and shared documentation platforms can help overcome these obstacles. Proactive communication and standardized reporting also ensure all team members are aligned throughout the investigation process.

What are the key skills and qualifications needed to thrive as a remote root cause analysis specialist, and why are they important?

To excel as a Remote Root Cause Analysis Specialist, you need strong analytical thinking, problem-solving abilities, and a background in the relevant technical field, often supported by certifications like Six Sigma or ITIL. Familiarity with diagnostic tools, data analysis software, and incident management systems is typically required. Exceptional communication, attention to detail, and the ability to collaborate effectively across remote teams are vital soft skills. These competencies are crucial for accurately identifying underlying issues, implementing effective solutions, and minimizing business disruptions in a distributed work environment.

What is the difference between Remote Root Cause Analysis vs Remote Quality Analyst?

AspectRemote Root Cause AnalysisRemote Quality Analyst
CredentialsAnalytical skills, problem-solving certifications, industry-specific knowledgeQuality assurance certifications, analytical skills, industry standards
Work EnvironmentData analysis, investigation, cross-department collaborationTesting, process evaluation, report documentation
Industry UsageManufacturing, IT, healthcare, engineeringSoftware, manufacturing, customer service, healthcare
Search & Comparison IntentUnderstanding problem-solving roles, analytical positionsQuality assurance roles, process improvement

Remote Root Cause Analysis focuses on identifying underlying issues in processes or systems through investigation and data analysis, often requiring technical and analytical skills. Remote Quality Analysts primarily evaluate products or services to ensure quality standards are met, emphasizing testing and process evaluation. While both roles involve analysis, Root Cause Analysis is more investigative, whereas Quality Analysts focus on quality assurance and compliance.

What are popular job titles related to Remote Root Cause Analysis jobs in Washington?

For Remote Root Cause Analysis jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Root Cause Analysis jobs in Washington look for?

The top searched job categories for Remote Root Cause Analysis jobs in Washington are:

What cities in Washington are hiring for Remote Root Cause Analysis jobs?

Cities in Washington with the most Remote Root Cause Analysis job openings:

Remote Root Cause Analysis jobs near you
Infographic showing various Remote Root Cause Analysis job openings in Washington as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 100% Remote job distribution.

Production Operations / Sustainment Engineer

BDR Solutions LLC

Herndon, VA • On-site, Remote

$155K - $185K/yr

Full-time

Re-posted 26 days ago

Job description

Description
BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.
Position Summary
BDR Solutions is seeking Production Operations / O&M Engineers to sustain 24x7 EAG production operations at ~1 billion API transactions/month and deliver ongoing API onboarding lifecycle under EAGMO. Strict SLAs apply: 99.5% availability, P1 response within 15 minutes of detection, service restoration within 4 hours. This role also executes centralized API onboarding (~35 APIs/month) during non-incident periods until automated self-service is approved for production.
Key Responsibilities
  • Provide 24x7x365 monitoring of the EAG IBM webMethods platform; respond to P1 incidents within 15 minutes of detection or notification, initiate remediation within 30 minutes, restore service within 4 hours
  • Maintain EAG system availability at 99.5% or higher (excluding approved maintenance windows)
  • Log 100% of incidents and service requests in IRS-approved ServiceNow; produce P1 root cause analyses within 5 business days
  • Monitor API performance metrics via AppDynamics dashboards (latency, throughput, error rates, availability); maintain dashboards accessible to IRS stakeholders
  • Execute API onboarding and lifecycle delivery (TA1): onboard new APIs, update configurations/policies/routes/documentation, execute deployments through IRS CI/CD pipelines - ~35 APIs/month
  • Perform API connectivity, regression, security, observability, and performance testing to validate functionality prior to each deployment
  • Support migration-lane API readiness activities for movement from IBM webMethods to the new gateway platform
  • Maintain backup/restore procedures; conduct quarterly backup restoration testing; support IRS DR exercises
  • Produce Monthly O&M Performance Reports, Quarterly Trend Analysis Reports, and Incident Root Cause Analyses per the Deliverables schedule

Required Qualifications
  • 5+ years in 24x7 production support for high-volume enterprise API gateway or middleware platforms (1B+ transaction/month scale strongly preferred)
  • IBM webMethods API Gateway or comparable enterprise API management platform in a production operations context
  • Demonstrated ability to meet aggressive SLAs: sub-15-minute P1 response and 99.5%+ availability targets
  • ServiceNow incident, change, and request management; structured escalation and root cause analysis processes
  • AppDynamics and ELK stack monitoring: dashboard management, anomaly analysis, API performance metrics
  • API lifecycle operations: onboarding, configuration updates, policy management, versioning, retirement
  • Active IRS Minimum Background Investigation (MBI) required

Preferred Qualifications
  • Direct IRS D&PE, DISM, or EAG-adjacent production operations experience - highest priority
  • Active MBI from IRS D&PE program
  • ITIL Foundation or service management certification
  • IBM webMethods administration and monitoring certification
  • API gateway backup/restore and DR exercise experience

The salary compensation range for this position is $155,000 - $185,000. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
This position is contingent upon contract award. Employment is not guaranteed and will proceed only if the associated contract is awarded and funded.
In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
BDR Solutions is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

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