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Remote Rn Telephone Triage Jobs in Raleigh, NC (NOW HIRING)

Scribe-X

Medical Scribe (Remote)

Raleigh, NC · Remote

$14 - $17/hr

Anyone looking to begin a career in medicine (MD, DO, PA, NP, or RN) should consider becoming a medical scribe first! Summary of Position Description: The Scribe-X medical scribe is a critical member ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

... telephone fundraising programs and donor communications. With over 400 employees across 18 states ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

... telephone fundraising programs and donor communications. With over 400 employees across 18 states ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

... telephone fundraising programs and donor communications. With over 400 employees across 18 states ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

... telephone fundraising programs and donor communications. With over 400 employees across 18 states ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

... telephone fundraising programs and donor communications. With over 400 employees across 18 states ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

Fortrea

Associate Director PSS, US Remote Based

Durham, NC · Remote

$175K - $205K/yr

Associate Director, PSS - Remote based US We are seeking an accomplished Associate Director with ... Qualifications (Required) * RN + 10 yrs. relevant experience * BS/BA + 8 yrs. relevant experience

Fortrea

Associate Director PSS, US Remote Based

Durham, NC · Remote

$175K - $205K/yr

Associate Director, PSS - Remote based US We are seeking an accomplished Associate Director with ... Qualifications (Required) * RN + 10 yrs. relevant experience * BS/BA + 8 yrs. relevant experience

HonorBridge

Referral Allocation Coordinator

Chapel Hill, NC · Remote

$15.25 - $20/hr

... RN, or LPN. This is a night shift position that requires three to four 12-hour shifts and on-call ... Utilizes medical information from remote EMR access to obtain and review available medical records.

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Remote Rn Telephone Triage information

See Raleigh, NC salary details

$13

$36

$50

How much do remote rn telephone triage jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote rn telephone triage in Raleigh, NC is $37.00, according to ZipRecruiter salary data. Most workers in this role earn between $23.61 and $44.18 per hour, depending on experience, location, and employer.

What is a Remote RN Telephone Triage job?

A Remote RN Telephone Triage job involves assessing patients’ symptoms and providing medical guidance over the phone or via telehealth services. Nurses use clinical protocols to determine the urgency of care needed and may advise self-care, schedule appointments, or refer patients to emergency services. This role requires strong critical thinking, communication skills, and the ability to work independently while following established guidelines. It is commonly used in healthcare organizations, insurance companies, and telehealth services to provide 24/7 medical support.

What are the key skills and qualifications needed to thrive in the Remote Rn Telephone Triage position, and why are they important?

To thrive as a Remote RN Telephone Triage nurse, you need an active RN license, strong clinical judgment, and experience in patient assessment and triage protocols. Familiarity with telehealth platforms, electronic health records (EHRs), and standardized triage guidelines such as Schmitt-Thompson protocols is frequently required. Outstanding communication, critical thinking, and the ability to remain calm under pressure are standout soft skills. These abilities ensure safe, accurate assessments and guidance for patients, which is crucial when providing care remotely without in-person evaluation.

What are the typical daily responsibilities of a Remote RN Telephone Triage nurse?

As a Remote RN Telephone Triage nurse, your primary responsibilities include answering patient calls, assessing symptoms remotely, providing medical advice, and directing patients to the appropriate level of care based on standardized triage protocols. You will also document each patient interaction in electronic health records, coordinate with providers or care teams as needed, and occasionally follow up with patients for ongoing situations. This role often involves working independently but requires frequent collaboration with physicians and other healthcare professionals. Flexibility in scheduling, attention to detail, and strong communication skills are essential for managing diverse patient inquiries and ensuring high-quality, timely care.
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What cities near Raleigh, NC are hiring for Remote Rn Telephone Triage jobs? Cities near Raleigh, NC with the most Remote Rn Telephone Triage job openings:
Remote Rn Telephone Triage jobs near you
Infographic showing various Remote Rn Telephone Triage job openings in Raleigh, NC as of May 2026, with employment types broken down into 73% Full Time, 11% Part Time, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $76,950 per year, or $37 per hour.
UM Clinical Specialist-Behavioral Health (Full-time Remote, North Carolina Based)

UM Clinical Specialist-Behavioral Health (Full-time Remote, North Carolina Based)

Alliance

Morrisville, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

The UM Clinical Specialist-Behavioral Health performs professional and administrative work, primarily utilization reviews, utilization management and active care management to ensure economical and effective consumer service delivery by PHIP enrolled network providers; The position is responsible for providing medical necessity reviews of individualized service plans and requests for authorization of services to ensure consumers receive services in the least restrictive, most integrated setting appropriate to the individual's needs; The primary role is to review for services under the Medicaid B waiver and state funded benefits; complete related work as required.
This position is full-time remote. The selected candidate must reside in North Carolina. Some travel for onsite meetings may be required.
Responsibilities & Duties
Utilization Reviews and Management
  • Independently conducts medical necessity reviews of service requests submitted by service providers against developed clinical guidelines within contractually mandated turn-around times
  • Conducts utilization reviews to monitor adherence to clinical practice guidelines and best practice standards and to determine if services were delivered as requested
  • Engage in care management activities to ensures individuals receive appropriate referral for treatment including; consumer and provider follow-up calls, case staffing with psychologists and medical staff
  • Monitors consumer person centered plans to ensure that effective treatment interventions are utilized, provide consultation to treating providers when person centered plan requires adjustments to better meet consumer needs
  • Monitors and reports consumer and provider specific over/under utilization
  • Conducts utilization reviews to monitor for over/under utilization

Program Operation and Management
  • Identify high risk consumers and those with special health care needs for referral to Care Coordination and case escalation
  • Provides linkage, authorizations and level of care determinations, assisting providers and Care Coordinators with creative problem solving to recommend alternative approaches to care
  • Ensures compliance with care management and quality improvement policies and procedures, utilization review laws and regulations, state standards
  • Promote access to appropriate, effective and quality treatment
  • Monitors for undesirable performance or deviations of practice standards through care management activities that may have a negative impact on consumers. Responds through additional follow-up with consumer and providers, provider technical assistance and/or referral to other departments within the MCO

Administrative Functions
  • Notifies members of adverse benefit determinations while preserving members' Due Process rights
  • Engages in routine follow-up to ensure consumers are engaged in treatment and services are being delivered as requested
  • Documents utilization review decisions in computerized authorization management system
  • Maintain professional licensure
  • Engages in training as needed to stay informed of changes in best practice for supporting the needs of individuals with MH/SUD/IDD

Minimum Requirements
Education & Experience
Required:
Master's degree in a Human Services field (such as Psychology, Social Work or Counseling) and at least five years of post-degree progressive experience providing similar services to the population served (MH/SUD).
Requires current and active license issued by a North Carolina Professional Board, as a LCSW, LCAS, LP, LPA, LMFT, LCMHC or RN.
OR
A master's degree in psychiatric nursing which provides the knowledge, skills, and abilities needed to perform this work; or graduation from a State accredited school of nursing and two years of experience in psychiatric nursing which provides the knowledge, skills, and abilities needed to perform the work; or an equivalent combination of education and experience.
Preferred:
Experience in the public behavioral healthcare field is highly desired due to the complexity of the work. Experience in a UM environment in Behavioral Healthcare would be valuable for this employee.
Knowledge, Skills, & Abilities
  • Considerable knowledge of case management principles, practices and applications
  • Considerable knowledge of agency and community programs and services which affect clients and applicants
  • Knowledge of state and federal client rights protection statues and regulations applicable laws and regulations including but not limited to URAC, applicable Code of Federal Regulations and NC Administrative Code
  • Effective written and oral communication skills and interpersonal and presentation skills
  • Ability to identify rights protection complaint issues; ability to set, monitor and evaluate standards for quality and to assess plans to measure how they meet the needs of individual clients
  • Considerable knowledge in DMS 5 diagnostic criteria
  • Ability to manage time, prioritize work and use problem-solving approaches
  • Ability to coordinate effectively with staff from a various agency as well as inter-departmental
  • Ability to read, analyze, and interpret regulations, policies and procedures
  • Coordinate work with a variety of individuals and agencies
  • Ability to operate computer equipment and generate reports and records; ability to express ideas clearly and concisely orally and in written documents
  • Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is required

Salary Range
$68,227 -$86,990/Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity
An excellent fringe benefit package accompanies the salary, which includes:
  • Medical, Dental, Vision, Life, Long Term Disability
  • Generous retirement savings plan
  • Flexible work schedules including hybrid/remote options
  • Paid time off including vacation, sick leave, holiday, management leave
  • Dress flexibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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