ZipRecruiter

Log In

2

Remote Rma Manager Jobs in California (NOW HIRING)

Kandu Health

B2B Account Manager

Van Nuys, CA · On-site +1

$64K - $76K/yr

Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and ... Remote work desk allowance Please note that the salary information is a general guidance only.

All JobsRma JobsRemote Rma Manager JobsRemote Rma Manager Jobs in California

Remote Rma Manager information

What is the difference between Remote Rma Manager vs Remote Customer Service Manager?

AspectRemote Rma ManagerRemote Customer Service Manager
Primary FocusManaging return merchandise authorizations and product returnsOverseeing customer service operations and client satisfaction
Required SkillsProduct knowledge, return policies, logistics coordinationCommunication, conflict resolution, team management
Work EnvironmentLogistics, warehouse, supply chain settingsCall centers, client support teams, service departments
Common CertificationsSupply chain or logistics certifications often preferredCustomer service or management certifications beneficial

The Remote Rma Manager primarily handles product returns and logistics, requiring supply chain knowledge, while the Remote Customer Service Manager focuses on client interactions and service quality. Both roles are remote, involve team management, and are vital in customer-facing industries, but they differ in their core responsibilities and skill sets.

What are some common challenges faced by Remote RMA Managers when coordinating returns and replacements across distributed teams?

Remote RMA Managers often face challenges in ensuring clear communication and timely coordination among cross-functional teams, such as customer service, logistics, and warehouse staff, especially when they are geographically dispersed. Managing multiple return requests simultaneously requires strong organizational skills and the ability to adapt to various time zones and technology platforms. Additionally, maintaining consistent customer satisfaction while handling complex return policies and tracking the status of returned products can be demanding, but leveraging robust RMA software and regular team check-ins can help mitigate these issues.

What are Remote RMA Managers?

Remote RMA Managers are professionals who oversee the Return Merchandise Authorization (RMA) process for products, typically working from a remote location. They are responsible for managing product returns, exchanges, and warranty claims, ensuring that processes are efficient and customer concerns are addressed promptly. Their duties often include coordinating with customers, suppliers, and internal teams, maintaining accurate records, and analyzing return trends to improve product quality and service. Remote RMA Managers use various tools and software to perform their job effectively without needing to be onsite.

What are the key skills and qualifications needed to thrive as a Remote RMA Manager, and why are they important?

To thrive as a Remote RMA (Return Merchandise Authorization) Manager, you need strong organizational skills, experience in supply chain or logistics, and a solid understanding of RMA processes, often supported by a relevant degree or equivalent experience. Familiarity with ERP systems, CRM platforms like Salesforce, and RMA management software is typically required. Excellent communication, problem-solving, and leadership skills help in managing remote teams and resolving customer issues efficiently. These abilities are crucial for ensuring smooth returns operations, customer satisfaction, and effective coordination across distributed teams.
What are popular job titles related to Remote Rma Manager jobs in California? For Remote Rma Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Rma Manager jobs in California look for? The top searched job categories for Remote Rma Manager jobs in California are:
What cities in California are hiring for Remote Rma Manager jobs? Cities in California with the most Remote Rma Manager job openings:
Remote Rma Manager jobs near you
Infographic showing various Remote Rma Manager job openings in California as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Crop Insurance Team Manager

Wraith Scarlett & Randolph

Woodland, CA • On-site, Remote

$90K - $115K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Description

WSR Insurance Services is seeking an experienced Client Services Team Manager to provide hands-on leadership, operational consistency, and team development across our Crop Insurance service team.

Founded in 1917, WSR Insurance Services is one of the oldest and largest independently owned insurance agencies. We represent a wide range of carrier partners and provide tailored insurance solutions that help individuals and businesses manage risk with confidence. As a fully independent agency, we put our clients first because they are our neighbors, friends, and communities.

This role is ideal for a seasoned crop insurance professional who enjoys leading people, strengthening workflows, and improving execution without carrying a book of business. You'll play a key role in translating department priorities into daily action while supporting quality, compliance, and accountability across the service team.

About the Role

The Client Services Team Manager reports to the Crop Servicing Department Manager and provides direct leadership to assigned Crop Insurance service staff within a larger service team.

This role acts as a critical bridge between leadership strategy and frontline execution, ensuring work is completed accurately, efficiently, and consistently. The focus is on how work gets done not just outcomes supporting workflow adherence, service standards, workload balance, and team development, particularly during high-volume seasonal periods.

Key Responsibilities

  • Provide day-to-day leadership and support for assigned Crop Insurance service team      members
  • Reinforce  workflows, documentation standards, and service expectations
  • Coach, mentor, and develop team members through regular feedback and guidance
  • Monitor workload balance, workflow progression, and execution health
  • Identify execution gaps early and partner with leadership on solutions
  • Support the adoption of systems, tools, and process improvements
  • Ensure accurate handling of: 
    • Policies and endorsements
    • Acreage and production reporting
    • Claims coordination and service requests
  • Maintain compliance with USDA/RMA guidelines, carrier requirements, and internal      procedures
  • Collaborate cross-functionally with producers, account managers, accounting, and      carriers
  • Maintain data integrity across agency systems and carrier platforms
  • Support seasonal planning and provide hands-on execution support during peak crop      periods
  • Lead and engage team members in a high-accountability, team-oriented environment

Requirements

  • Valid Crop Insurance License
  • 5-7+ years of crop insurance experience, including MPCI and private products
  • Strong knowledge of Federal Crop Insurance Program (FCIP), USDA/RMA, and      compliance requirements
  • Prior experience leading people, mentoring staff, or managing workflows
  • Hands-on experience with crop insurance systems and agency management tools
  • Strong organizational, communication, and follow-through skills
  • Comfortable setting expectations, providing feedback, and driving accountability

 Benefits

  • Competitive Compensation with potential for Bonus
  • Comprehensive health benefits, including medical, telehealth, dental, and vision coverage, with 100% of employee of some premiums covered by the employer and dependent coverage available at a minimal cost
  • Employer-paid life insurance and short- and long-term disability coverage for employees
  • Paid time off, including holidays, vacation, and sick leave
  • Paid volunteer time to give back to the community
  • 401(k) and profit-sharing plans to support long-term financial wellness
  • Alternative work schedule options that support flexibility and work-life balance

Location & Work Style

  • Strong preference for candidates based in or near Woodland, CA
  • California-based candidates may be considered
  • In-office presence preferred; remote staff must be willing to travel to the Woodland office periodically

 Apply today to join a respected, independent agency where leadership, service quality, and community come first.

Apply