Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Prioritize tickets based on uptime risk, SLA requirements, and customer impact. * Determine whether ...
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Prioritize tickets based on uptime risk, SLA requirements, and customer impact. * Determine whether ...
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Prioritize tickets based on uptime risk, SLA requirements, and customer impact. * Determine whether ...
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Prioritize tickets based on uptime risk, SLA requirements, and customer impact. * Determine whether ...
... programming, along with the ability to translate complex findings into clear business ... Conduct scenario analysis, what-if studies, optimization, and risk analysis. * Interpret simulation ...
... programming, along with the ability to translate complex findings into clear business ... Conduct scenario analysis, what-if studies, optimization, and risk analysis. * Interpret simulation ...
Senior Software Engineer, Core Experiences - Tulsa, OK, USA
Tulsa, OK · On-site +1
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Senior Software Engineer, Core Experiences - Tulsa, OK, USA
Tulsa, OK · On-site +1
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Senior Software Engineer, Core Experiences - Oklahoma City, OK, USA
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Can manage the work-sets of multiple model developers in remote locations, including offshore ... Responsible for running complex business performance, risk and operational analytics. May include ...
Can manage the work-sets of multiple model developers in remote locations, including offshore ... Responsible for running complex business performance, risk and operational analytics. May include ...
Senior Construction Project Scheduler (Data Centers) Interstates | Multiple Locations or Remote ... Risk Management * Identify schedule risks including long-lead materials, design changes ...
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Technical Program Manager-Data Solutions
Oklahoma City, OK · Remote
$119K - $155K/yr
Technical Program Manager-Data Solutions x 3 Location: 100% Remote (fly to MA once per quarter) The ... engineers to create compliant and efficient architecture for enforcing data policies Drives ...
Technical Program Manager-Data Solutions
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Technical Program Manager-Data Solutions
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$119K - $155K/yr
Technical Program Manager-Data Solutions x 3 Location: 100% Remote (fly to MA once per quarter) The ... engineers to create compliant and efficient architecture for enforcing data policies Drives ...
Technical Program Manager-Data Solutions
Oklahoma City, OK · Remote
$119K - $155K/yr
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Tulsa, OK · On-site +1
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$110K - $140K/yr
... lists, solution acceptance test plans, risk mitigation and engineering labor models ... The actual offer will be based on the individual candidate. #LI-KF2 #LI-REMOTE Basic Requirements
Presales Solutions Architect (Software)
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$110K - $140K/yr
... lists, solution acceptance test plans, risk mitigation and engineering labor models ... The actual offer will be based on the individual candidate. #LI-KF2 #LI-REMOTE Basic Requirements
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Quick apply
Project Manager - Site Design
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Onestream Developer Analytics and Insights Engineer II
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Company Description It all started when engineer Fred Luddy wrote code that automated a tedious ... Combined with ServiceNow's Security and Risk capabilities, as well as Identity Security ...
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious ... Combined with ServiceNow's Security and Risk capabilities, as well as Identity Security ...
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious ... Combined with ServiceNow's Security and Risk capabilities, as well as Identity Security ...
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Environmental Specialist
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New
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... Engineering teams to deliver high-quality customer deployments. This role focuses on business ... United States (Remote) with up to 50% travel Duties & Responsibilities Implementation & Project ...
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Remote (US only) Type: Full-Time About Human Agency We're scaling rapidly and have a growing ... Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar ...
Remote (US only) Type: Full-Time About Human Agency We're scaling rapidly and have a growing ... Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar ...
Remote Risk Engineer information
What is a remote risk engineer?
What are the key skills and qualifications needed to thrive as a remote risk engineer?
How does a remote risk engineer typically collaborate with cross-functional teams to address potential risks?
What is the difference between Remote Risk Engineer vs Remote Underwriter?
| Aspect | Remote Risk Engineer | Remote Underwriter |
|---|---|---|
| Required Credentials | Bachelor's in Engineering, Risk Management certifications | Bachelor's in Finance, Insurance certifications |
| Work Environment | Analyzing technical risks, data modeling | Assessing insurance applications, policy evaluation |
| Employer & Industry Usage | Insurance, finance, engineering firms | Insurance companies, brokerage firms |
Remote Risk Engineers focus on analyzing technical and operational risks using engineering principles, while Remote Underwriters evaluate insurance applications and determine policy terms. Both roles require analytical skills and industry-specific certifications, often working remotely for insurance or risk management companies. Understanding these differences helps job seekers identify the right career path based on their skills and interests.
What are the most commonly searched types of Risk Engineer jobs in Oklahoma?
The most popular types of Risk Engineer jobs in Oklahoma are:
What are popular job titles related to Remote Risk Engineer jobs in Oklahoma?
For Remote Risk Engineer jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Remote Risk Engineer jobs in Oklahoma look for?
The top searched job categories for Remote Risk Engineer jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote Risk Engineer jobs?
Cities in Oklahoma with the most Remote Risk Engineer job openings:
Pregis rating
6.9
Based on 29 frontline employees who took The Breakroom Quiz
75th of 121 rated packaging manufacturers
Job description
Job Title: Technical Support Specialist - 2pm-10pm
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
#SYS1
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005