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Remote Ria Operation Manager Jobs in Virginia (NOW HIRING)

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

Overview The Contact Center Operations Manager is responsible for ensuring high-quality service ... Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware) * Strong Excel or reporting ...

Maximus

Business Manager-Remote

VA · On-site +1

This role provides operational, financial, administrative, and stakeholder-management support for ... Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants ...

Moog

Operation Trade Specialist

Blacksburg, VA · Remote

$80K - $105K/yr

Manager, Reg. Trade Compliance Work Schedule: Fully Remote - Blacksburg, VA Operation Trade Specialist Moog Inc. Moog Space and Defense Group is the operating group with the longest heritage at Moog.

Moog, Inc.

Operation Trade Specialist

Blacksburg, VA · On-site +1

$80K - $105K/yr

Manager, Reg. Trade Compliance Work Schedule: Fully Remote - Blacksburg, VA Operation Trade Specialist Moog Inc. Moog Space and Defense Group is the operating group with the longest heritage at Moog.

ICF

Operations Lead (Enterprise Platforms)

Reston, VA · Remote

Working closely with the Program Manager and Government stakeholders, the Operations Lead will ... Job Location Remote work within the United States is authorized.Must support US Eastern time zone ...

Mission Lane

Operations Senior Manager, AI

Richmond, VA · On-site +1

$136K - $162K/yr

That's the work of the Operations Senior Manager, AI. The impact you'll make: You'll have the scope ... remote-first work environment. About Mission Lane: Founded in December 2018, Mission Lane is a ...

VMD Corp

Program Manager - Secret (Remote)

Mclean, VA · Remote

Description Program Manager - Secret (Remote) Xcelerate Solution is currently seeking a Program ... Your leadership will be instrumental in ensuring operational excellence, stakeholder alignment, and ...

CONVERGINT TECHNOLOGIES

Operations Supervisor

Henrico, VA · On-site +1

$90K - $110K/yr

Responsible for the effective management of resources, costs and customer satisfaction for ... If the position is posted in multiple locations or is a remote position, the salary range may vary.

Aurubis AG

This is a remote role, ideally based in Houston or Dallas, TX. Account Manager (Remote) Your Tasks ... Ensure a smooth transition between strategic and operational procurement, as well as project ...

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Remote Ria Operation Manager information

What is a remote Ria operation manager?

Remote Ria Operation Managers oversee the operations of money transfer services, typically for Ria Money Transfer, from a remote location. They are responsible for managing teams, ensuring compliance with regulations, optimizing transaction processes, and improving customer service standards. Their role includes monitoring daily activities, coordinating with different departments, and implementing best practices for efficiency and security. Working remotely, they use digital tools to supervise staff, analyze performance metrics, and address any operational challenges. This position requires strong organizational, communication, and problem-solving skills.

What are the most common challenges faced by a remote Ria operation manager and how can they be addressed?

Remote Ria Operation Managers often face challenges related to coordinating teams across different time zones, maintaining regulatory compliance, and ensuring smooth transaction processing. Effective communication tools and clear protocols are essential to keep remote teams aligned and responsive. Regular training on compliance standards and implementing automated monitoring can help mitigate risks. Proactively fostering a collaborative culture and setting clear expectations also contribute to overcoming obstacles and achieving operational efficiency.

What are the key skills and qualifications needed to thrive as a remote Ria operation manager, and why are they important?

To thrive as a Remote Ria Operation Manager, you need expertise in operations management, financial services regulations, and risk assessment, often supported by a bachelor's degree in finance, business, or a related field. Familiarity with regulatory compliance tools, CRM platforms, and financial management systems such as Salesforce or Envestnet is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you coordinate remote teams and ensure smooth operations. These competencies are vital for maintaining compliance, optimizing workflow, and delivering high-quality service in a remote Registered Investment Advisor (RIA) environment.

What are popular job titles related to Remote Ria Operation Manager jobs in Virginia?

For Remote Ria Operation Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Ria Operation Manager jobs in Virginia look for?

The top searched job categories for Remote Ria Operation Manager jobs in Virginia are:

What cities in Virginia are hiring for Remote Ria Operation Manager jobs?

Cities in Virginia with the most Remote Ria Operation Manager job openings:

Remote Ria Operation Manager jobs near you
Infographic showing various Remote Ria Operation Manager job openings in Virginia as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Contact Center Operations Manager

Integral

Vienna, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Overview
The Contact Center Operations Manager is responsible for ensuring high-quality service delivery across all customer interactions and operational processes. This role combines quality assurance, performance analysis, and operational support to identify process improvements, enhance agent performance, and maintain compliance with service standards and key performance indicators (KPIs). The analyst partners closely with QA, Training, and Operations teams to drive continuous improvement within the service desk environment.
Responsibilities
Quality Assurance
  • Conduct quality audits of service desk tickets, calls, and chats to assess communication effectiveness, issue resolution accuracy, and compliance with established processes.
  • Develop and maintain QA evaluation forms and scoring standards aligned with organizational objectives.
  • Provide detailed feedback and coaching recommendations to team leads and agents.
  • Track QA performance trends, identify common issues, and collaborate with Training and Operations to implement corrective actions.

Operational Support
  • Support daily operations through monitoring ticket queues, service levels, and agent adherence.
  • Assist with shift coverage planning, ticket routing, and escalation management.
  • Generate weekly and monthly reports on KPIs such as SLA compliance, resolution times, backlog, and customer satisfaction.
  • Collaborate with the Real-Time Adherence and Workforce Management teams to ensure coverage and operational continuity.

Process Improvement
  • Identify opportunities to streamline service desk workflows and improve ticket handling efficiency.
  • Document and update SOPs (Standard Operating Procedures) for operational and support processes.
  • Partner with IT, QA, and Training teams to implement new tools, automation, or system enhancements.
  • Participate in root-cause analysis for recurring incidents and recommend preventive actions.

Data Analysis & Reporting
  • Analyze QA and operational metrics to uncover performance gaps or training needs.
  • Prepare dashboards summarizing trends in communication quality, issue resolution, and customer satisfaction.
  • Support leadership in preparing executive-level reports and presentations.

Qualifications
Required:
  • Clearance: Active Secret
  • Education: Bachelor's degree in Business, IT, or a related field preferred (or equivalent work experience). Instead of a degree, please have:

Experience:
  • 2-4 years in a service desk, contact center, or customer support environment.
  • 1-2 years in a QA, operations support, or performance analytics role preferred.

Technical Skills:
  • Proficient with ticketing systems (e.g., ServiceNow, Salesforce, Zendesk)
  • Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware)
  • Strong Excel or reporting skills (pivot tables, formulas, dashboards).
  • Knowledge of QA frameworks and performance metrics (AHT, THT, SLA).

Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent communication and documentation skills.
  • Detail-oriented, organized, and able to manage multiple priorities.

Key Competencies:
  • Communication: Clear, professional, and customer-focused.
  • Issue Resolution: Analytical mindset with a focus on root cause and resolution quality.
  • Process Compliance: Consistently ensures adherence to operational standards and SOPs.
  • Efficiency & Timeliness: Balances speed and accuracy in service delivery and reporting.
  • Collaboration: Works effectively with cross-functional teams in a fast-paced environment

Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability

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