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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Software Engineer III - API Hub - Remote.

Your Role: As a Software Engineer III, API Hub Operations, you will be responsible for the operational reliability, engineering, automation, and support of CSAA's enterprise API platform and cloud-native integration services. You will leverage modern software engineering, DevOps, Site Reliability Engineering (SRE), and cloud technologies to ensure highly available, secure, scalable, and observable API services across enterprise applications.

You will serve as a technical resource supporting API platforms deployed on AWS, partnering closely with Software Engineers, Solution Architects, Security Engineers, Infrastructure Engineering, Product Teams, and Business Stakeholders to deliver reliable API solutions and operational excellence.

Your Work: API Platform Operations & Engineering

• Support and maintain enterprise API management and gateway platforms.

• Manage API onboarding, deployment, versioning, publishing, and lifecycle activities.

• Configure and maintain API policies, routing, authentication, authorization, throttling, and traffic management.

• Support API governance standards and operational guidelines.

• Analyze API performance, availability, latency, and usage trends.

• Collaborate with development teams to improve API reliability, scalability, and security.

• Design, develop, deploy, and maintain cloud-native solutions using AWS services.

• Support platform components running on AWS including API Gateway, EKS, Lambda, S3, CloudWatch, IAM, Route53, SNS/SQS, and EventBridge.

• Automate operational tasks through scripting, infrastructure-as-code, and cloud-native tooling.

• Implement platform resiliency, disaster recovery, backup, and recovery solutions.

• Troubleshoot infrastructure, networking, application, and cloud integration issues.

Site Reliability Engineering (SRE)

• Implement and support observability solutions including monitoring, logging, alerting, dashboards, and distributed tracing.

• Define and measure Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational reliability metrics.

• Lead incident troubleshooting, root cause analysis (RCA), and problem management activities.

• Participate in production support, on-call rotations, and major incident response activities.

• Drive automation efforts to reduce operational toil and improve platform stability.

• Support capacity planning, performance optimization, and reliability improvements.

• Build and maintain CI/CD pipelines and deployment automation.

• Implement continuous integration, automated testing, static code analysis, and release automation.

• Support containerized application deployments using Kubernetes and Helm.

• Develop infrastructure automation using Terraform, CloudFormation, or similar technologies.

• Leverage approved AI tools and automation capabilities to improve engineering productivity and operational efficiency.

• Design, develop, test, and maintain scalable software components and platform services.

• Apply deep technical knowledge of API platform operations and cloud services to support platform reliability, resolve complex issues, and drive continuous improvement. .

• Provide technical guidance during design reviews, implementation planning, and troubleshooting activities.

• Review system architectures and provide recommendations to improve availability, performance, and maintainability.

• Create and maintain operational runbooks, support procedures, and engineering documentation.

• Proactively identify operational risks, recurring incidents, and service improvement opportunities.

• Diagnose complex production issues across applications, APIs, cloud infrastructure, and integrations.

• Collaborate with vendors and internal teams to resolve all issues and service disruptions.

• Translate business requirements into scalable, secure, and supportable technical solutions.

• Lead root cause investigations and implement preventative measures.

• Continuously improve platform reliability, automation, observability, and operational processes.

• Evaluate and adopt emerging cloud, DevOps, AI/ML, and platform engineering technologies.

• Identify opportunities to optimize operational costs, reduce manual processes, and enhance customer experience.

• Contribute to engineering standards, operational guidelines, and platform governance initiatives.

• Collaborate with Architecture, Security, Infrastructure, Product, and Development teams to deliver reliable API services.

• Communicate technical issues, risks, and operational status clearly to both technical and non-technical audiences.

• Influence technical decisions and platform direction through expertise and collaboration.

• Participate in planning, estimation, release readiness, operational reviews, and post-incident reviews.

• 4+ years of proven experience in Software Engineering, Platform Engineering, DevOps, SRE, or Cloud Operations.

• Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field; or equivalent combination of education and experience.

• Experience supporting production applications and customer-facing platforms.

• Success working within Agile and DevOps environments.

Demonstrates knowledge of and experience with relevant technologies and platforms aligned to the role, which may include:

• Cloud-native services (e.g., AWS Lambda, DynamoDB, S3)

• Build, integration, and deployment tools (e.g., Jenkins, Maven)

• Programming languages and frameworks (e.g., Java/J2EE, Python, Node.js, JavaScript/TypeScript, React)

What would make us excited about you?

• Experience supporting enterprise API platforms at scale.

• Strong AWS and Kubernetes operational expertise.

• Experience leading production incident response and root cause analysis efforts.

• Demonstrated success improving operational reliability and automation.

• Familiarity with Site Reliability Engineering principles and practices.

• Ability to influence technical decisions across multiple teams.

• Experience leveraging AI and automation technologies to improve operational efficiency.

• Strong communication and team member relationship skills.

• Success working in highly regulated, customer-facing environments.

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Travels as needed for role, including divisional / team meetings and other in-person meetings

• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

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