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Remote Resmed Jobs (NOW HIRING)

Resmed

Senior AI Solutions Engineer

$56.50 - $73/hr

... a remote environment Company : ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases. Founded in 1989, the company is headquartered in Sydney, AUS, with a team of ...

New

ResMed

Sr Customer Success Specialist

Overland Park, KS · On-site +1

$57K - $77K/yr

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing ... A reasonable estimate of the current base range for this position is: $57,000 - $77,000 For remote ...

ResMed

Customer Support Associate II

OR · Remote

$23.28 - $29.10/hr

This position is a remote position AND requires home health or hospice experience **** Shift: 11:00 ... We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing ...

ResMed

Customer Support Associate II

$23.28 - $29.10/hr

This position is a remote position AND requires home health or hospice experience. Shift: 11:00 am ... We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing ...

ResMed

Sr Customer Success Specialist

Overland Park, KS · On-site +1

$57K - $77K/yr

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing ... 77,000 ​For remote positions located outside of the US, pay will be determined based the ...

Resmed

Customer Support Associate II

OR · Remote

$23.28 - $29.10/hr

This position is a remote position AND requires home health or hospice experience **** Shift: 11:00 ... We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing ...

Resmed

Sr Customer Success Specialist

Overland Park, KS · On-site +1

$57K - $77K/yr

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing ... A reasonable estimate of the current base range for this position is: $57,000 - $77,000 For remote ...

ResMed, Inc.

Associate Application Support Engineer

... remote off-site installation, as well as checking on customer incidents providing technical ... We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing ...

Brightree

Customer Service Representative (Remote)

$17/hr

Brightree by ResMed is hiring motivated, customer-focused callers who are ready to take the next ... Fully Remote (U.S.) * Work Schedule: Full-time, Monday-Friday (40 hours/week) with an 8-hour shift ...

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Remote Resmed information

What are Remote ResMed jobs?

Remote ResMed jobs are positions offered by ResMed, a global company specializing in medical equipment for sleep disorders and respiratory care, that allow employees to work from locations outside traditional office settings. These roles can include positions in customer support, sales, IT, clinical support, and more. Remote ResMed jobs offer flexibility, allowing employees to contribute to ResMed’s mission of improving health outcomes while working from home or other remote locations. Applicants often need relevant experience in healthcare, technology, or customer service, depending on the specific role. The company provides necessary tools and training to ensure remote employees can perform their duties effectively.

What is the difference between Remote Resmed vs Remote Sleep Technician?

AspectRemote Resmed
CertificationsTypically requires Respiratory Therapist (RT) license or similar credentials
Work EnvironmentRemote, often from home, with some in-clinic duties
Industry UsageUsed in sleep medicine, respiratory care, and medical device companies
Job FocusDevice setup, troubleshooting, patient education, and support for Resmed products

Remote Resmed professionals primarily focus on supporting Resmed respiratory and sleep devices, often requiring specific certifications like RT licenses. Remote Sleep Technicians also work in sleep medicine but may have broader responsibilities including conducting sleep studies and diagnostics, sometimes in clinical settings. While both roles involve sleep health, Remote Resmed roles are more product and device-focused, whereas Remote Sleep Technicians are more involved in patient diagnostics and clinical procedures.

What are the key skills and qualifications needed to thrive as a Remote ResMed Customer Service Representative, and why are they important?

To thrive as a Remote ResMed Customer Service Representative, you need a solid understanding of healthcare products (especially respiratory equipment), strong communication skills, and prior experience in customer support or healthcare settings. Familiarity with CRM systems, telehealth platforms, and proficiency in remote communication tools are highly beneficial. Exceptional problem-solving abilities, empathy, and patience are crucial soft skills for effectively assisting patients and healthcare providers. These qualifications ensure efficient, accurate support that enhances patient satisfaction and compliance in a remote work environment.

How does working remotely for ResMed impact team communication and collaboration?

Working remotely at ResMed typically involves collaborating with cross-functional teams spread across different locations and time zones. Communication is primarily facilitated through digital platforms like video conferencing, chat, and project management tools. While remote work offers flexibility, it also requires proactive communication and strong organizational skills to ensure alignment with team goals and project deadlines. Employees are encouraged to participate in regular virtual meetings and leverage company-supported collaboration tools to stay connected and engaged.
More about Remote Resmed jobs
What cities are hiring for Remote Resmed jobs? Cities with the most Remote Resmed job openings:
What are the most commonly searched types of Resmed jobs? The most popular types of Resmed jobs are:
What states have the most Remote Resmed jobs? States with the most job openings for Remote Resmed jobs include:
What job categories do people searching Remote Resmed jobs look for? The top searched job categories for Remote Resmed jobs are:
Remote Resmed jobs near you
Infographic showing various Remote Resmed job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution.
Senior Customer Support Specialist

Senior Customer Support Specialist

Resmed

Peachtree Corners, GA • On-site, Remote

$30.91 - $41.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

ResMed rating

7.4

Company rating: 7.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

133rd of 192 rated software companies

Job description

Brightree is a leading provider of cloud-based software solutions that help post-acute care providers streamline operations and improve patient outcomes. As a Senior Customer Support Specialist, you will play a critical role in delivering an exceptional customer experience by resolving complex issues and serving as a trusted advisor to our clients.

In this role, you will provide consultative support on Brightree's platform, helping customers maximize the value of our solutions.You'llcombine technicalexpertise, problem-solving skills, and a customer-first mindset to drive resolution, build knowledge, and continuously improve the support experience.

Ideal shift is 9am - 6pm ET.

Let's talk about Responsibilities:

  • Deliver high-quality, consultative support for Brightree applications and related services in a professional, efficient, and customer-focused manner

  • Diagnose and resolve a wide range of customer issues-including system configuration, product functionality, and defects-via phone and electronic communication channels

  • Investigate and troubleshoot complex issues that may not have standard documented solutions, using critical thinking and creativity

  • Create andmaintaindetailed documentation, including knowledge base articles, issue logs, and resolution steps to support internal teams and customers

  • Identifytrends or systemic issues that mayimpactmultiple customers and proactively communicate insights, risks, and recommended solutions

  • Accurately track and manage all support interactions, ensuringtimelyfollow-up and thorough documentation

  • Partner cross-functionally with Product, Engineering, and other internal teams to escalate and resolve issues effectively

  • Stay current on Brightree product updates, enhancements, and industry trends toprovideinformed guidance to customers

  • Act as a subject matter expert and mentor to team members, sharing knowledge and promoting best practices

  • Contribute to continuous process improvements that enhance the overall customer support experience

Let's talk about Qualifications & Experience:

  • 3+ years of experience in SaaS customer support, application support, or help desk environments supporting external customers

  • Strong technical aptitude with the ability to troubleshoot complex issues using a logical, structured approach

  • Experience with SQL

  • Experience with Brightree software

  • Proven ability to manage and resolve challenging customer situations with professionalism and urgency

  • Excellent communication, interpersonal, and customer service skills

  • Strong attention to detail with the ability to document issues clearly and accurately

  • Ability to thrive in a fast-paced, collaborative, and customer-centric environment

  • Self-starter witha strong senseof ownership, accountability, and continuous improvement

  • Proficiencyin Microsoft Office (Outlook, Word, Excel)

  • Bachelor's degree in Business, Technology, Computer Science, or related field (or equivalent practical experience)

  • Experience supporting SaaS platforms or business management software

  • Familiarity with healthcare, post-acute care, or related industries

  • Experience contributing to ormaintainingknowledge base systems

  • Experience working in a remote or distributed team environment

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $30.91 - $41.21/hr

For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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