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Remote Refund Specialist Jobs (NOW HIRING)

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AR Specialist

Houston, TX · Remote

$60K - $70K/yr

  • Medical

  • Retirement

  • PTO

This is a remote position, and the Specialist must be available to work Eastern Time Zone business ... Process prorations, credits, refunds, upgrades, downgrades, and one-off charges accurately and on ...

Market My Market

AR Specialist

Houston, TX · On-site +1

$60K - $70K/yr

  • Medical

  • Retirement

  • PTO

This is a remote position, and the Specialist must be available to work Eastern Time Zone business ... Process prorations, credits, refunds, upgrades, downgrades, and one-off charges accurately and on ...

Huntress

Accounts Receivable Specialist

Seattle, WA · Remote

$23 - $30.50/hr

Remote US Compensation Range: $65,000 to $75,000 plus bonus and equity *This role requires ... You give a $h*t about getting the details right because every payment resolved, refund processed ...

HCOA Fitness

Bilingual Collections Specialist

Miami, FL · Remote

$12.86/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

This position is temporarily remote and may have days where it is required to come into the office ... Provide customer service regarding collection issues, process customer refunds, process, and review ...

Planet Depos

Accounts Receivable Collection Specialist

Dallas, TX · On-site +1

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Providing customer service regarding collection issues, process customer refunds, review account ... Remote ACCOUNTS RECEIVABLE COLLECTION SPECIALIST COMPENSATION: $21.00 - $23.00 per hour ACCOUNTS ...

Planet Depos

Accounts Receivable Collection Specialist

Dallas, TX · Remote

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Providing customer service regarding collection issues, process customer refunds, review account ... Remote ACCOUNTS RECEIVABLE COLLECTION SPECIALIST COMPENSATION: $21.00 - $23.00 per hour ACCOUNTS ...

The State of Arizona

Accounting Specialist 3

Phoenix, AZ · On-site +1

$51K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

All work, including remote work, should be performed within Arizona unless an exception is properly ... Payments include refunds to customers. * Collections & delinquency processing. Knowledge, Skills ...

Market My Market

Hubspot Commerce Specialist

Houston, TX · Remote

$60K - $70K/yr

  • Medical

  • Retirement

  • PTO

This is a remote position, and the Specialist must be available to work Eastern Time Zone business ... Process prorations, credits, refunds, upgrades, downgrades, and one-off charges accurately and on ...

Market My Market

Hubspot Commerce Specialist

Houston, TX · On-site +1

$60K - $70K/yr

  • Medical

  • Retirement

  • PTO

This is a remote position, and the Specialist must be available to work Eastern Time Zone business ... Process prorations, credits, refunds, upgrades, downgrades, and one-off charges accurately and on ...

Addison Group

Self Pay Credits Temp

Mesquite, TX · Remote

$23 - $24/hr

Self-Pay Credits Specialist Location: Remote Pay Range: $23 - $24 per hour Schedule: Monday ... Review complex account documentation to determine refund eligibility * Research account ...

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Remote Refund Specialist information

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$15

$24

$36

How much do remote refund specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote refund specialist in the United States is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote refund specialist, and why are they important?

To thrive as a Remote Refund Specialist, you need strong attention to detail, problem-solving abilities, and experience in customer service or finance, often supported by a high school diploma or equivalent. Familiarity with CRM systems, payment processing platforms, and ticketing tools is typically required. Excellent communication, patience, and time management skills help you handle customer inquiries and resolve issues efficiently. These skills ensure accurate and timely refund processing, maintain customer satisfaction, and support smooth remote operations.

What is a remote refund specialist?

A Remote Refund Specialist is a professional who processes and manages customer refund requests for a company while working from a remote location. Their responsibilities typically include reviewing refund claims, verifying transactions, communicating with customers to resolve issues, and ensuring that refunds are issued accurately and in a timely manner. They may also coordinate with other departments, such as customer service or finance, to resolve discrepancies. This role requires strong attention to detail, communication skills, and familiarity with the company's refund policies and payment systems.

What are some typical challenges faced by remote refund specialists, and how can they be managed effectively?

Remote Refund Specialists often navigate challenges such as handling high volumes of refund requests, dealing with upset customers, and ensuring accurate documentation across digital platforms. To manage these effectively, it's important to maintain strong organizational skills, practice empathy in customer interactions, and stay updated on company policies and refund procedures. Collaboration with other departments, such as customer service and finance, is also essential to resolve complex cases efficiently and provide a positive customer experience.
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Remote Refund Specialist jobs near you
Infographic showing various Remote Refund Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $50,041 per year, or $24.1 per hour.

Premium Billing Reconciliation Specialist -- Remote or Hybrid

USAble Life

Little Rock, AR • On-site, Remote

$41K - $54K/yr

Full-time

Retirement, PTO

Posted 2 days ago

New

Job description

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.
Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment.
We have been recognized as a "Best Places to Work" in Arkansas, Florida, and Hawaii. You'll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.
Check out how we make a meaningful difference in the lives of others!
https://player.vimeo.com/video/518665804
What We Offer You:
  • A culture that values employees and celebrates, empowers, and inspires a diverse workforce
  • Outstanding comprehensive benefits package
  • PTO provided at date of hire
  • 11 paid holidays
  • 401(k) with up to 6% match; fully vested from day 1
  • Remote opportunities with company-provided equipment
  • Team-oriented, collaborative group of peers
  • Career advancement opportunities
  • Tuition Reimbursement
  • Employee Assistance Program
  • Inclusion Council and Employee Resource Groups
  • Recharge Days and Volunteer Time Off
  • This is a multi-level position.
  • This is a remote position.

Life Takes You Places! Are you ready to join us?
Compensation:
Pay Transparency: Anticipated pay for new hires is between $41,000 and $48,000. The full pay range for the Premium Billing Reconciliation Specialist I is $41,000 to $54,000. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.
Before You Apply: Please review these qualifications carefully before applying. This role is best suited for candidates with experience in accounting, insurance premium administration, reconciliation, or other analytical financial operations functions. Candidates without experience researching complex payment discrepancies, reconciling financial transactions, analyzing premium or billing data, and working extensively in Excel may be less competitive for this role.
  • 2-4 years of experience in accounting, financial operations, insurance administration, premium billing, or a related analytical role
  • Experience researching and resolving payment discrepancies, account variances, or reconciliation issues
  • Strong analytical and problem-solving skills with the ability to interpret and reconcile financial data
  • Intermediate Microsoft Excel skills, including formulas, PivotTables, VLOOKUPs, and data analysis

Overview:
A Premium Billing Reconciliation Specialist performs a wide range of accounting and analytical functions related to reconciling individual and group premium payments for Life, Supplemental and Disability insurance policies. This is not a traditional billing or accounts receivable role compromised of sending invoices and matching payments. Every insurance premium payment presents a new puzzle and requires a high level of analytical and reconciliation skills to solve it.
A Premium Billing Reconciliation Specialist I will:
  • Reconcile and process premium billings and balances daily reports.
  • Maintain and research premium suspense
  • Generate premium refunds and correspondence.
  • Perform member and group terminations
  • Perform member level reconciliations

Essentials Duties:
  • Analyze, process and accurately reconcile and post group payments in a timely manner.
  • Analyze and research suspense on the groups to ensure premiums are posted correctly.
  • Complete payment audits for groups in MS Excel.
  • Achieve acceptable quality and productivity benchmarks by multi-tasking in high volume environment on a daily basis.
  • Have excellent written communication skills, strong product knowledge and procedure expertise.
  • Work collaboratively with internal customers to meet established departmental service level goals.
  • May perform other duties as assigned based on department needs.

Required Knowledge, Skills, and Abilities:
  • Ability to perform complex reconciliation and administrative research in servicing system
  • Ability to analyze financial premium data and communicate results.
  • Outstanding research and reconciliation skills
  • 10-key skills
  • Intermediate MS Excel skills to include spreadsheet formatting, formulas, pivot tables, and VLOOKUPs
  • Excellent verbal and written communication skills and ability to compose professional correspondence
  • Excellent analytical and critical thinking skills
  • Ability to maintain attention to detail
  • Ability to maintain a low error rate
  • Ability to prioritize, multi-task, and meet tight deadlines
  • Ability to handle confidential information

Required Education and Experience:
  • High School Diploma or Equivalent
  • 2- 4 years working in general accounting with understanding of related concepts and practices,
  • Experience in a role requiring heavy research and reconciliation

Preferred Education and Experience:
  • Life, Supplemental and Disability insurance premium experience
  • LOMA 280 & 290; FLMI Bachelors degree or some college course work

This job description is intended to convey information essential to understanding the scope of the position and its general requirements. It is not exhaustive and may be subject to modification at any time to meet the evolving needs of the organization.
#USAL2
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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