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Remote Program Manager Jobs in Hanover, NH (NOW HIRING)

Hilbgroup

Personal Lines Account Manager

Claremont, NH · Remote

$47K - $64K/yr

This is a remote position. Responsibilities: * Be the main conduit of communication to the insured ... Good working knowledge of the computer and the following programs: Microsoft Suite, Adobe Acrobat ...

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Remote Program Manager information

See Hanover, NH salary details

$38.4K

$107.3K

$156.7K

How much do remote program manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote program manager in Hanover, NH is $107,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,400.00 and $132,300.00 per year, depending on experience, location, and employer.

What is a remote program manager?

A Remote Program Manager is a professional responsible for overseeing and coordinating multiple projects or initiatives within an organization, while working remotely from a location outside of a traditional office. They manage teams, set goals, track progress, and ensure that all project elements align with the organization's objectives. Remote Program Managers utilize digital tools for communication, collaboration, and reporting, and must excel in time management and virtual leadership. Their role is crucial for organizations with distributed teams or a remote-first work culture.

What does a remote program manager do?

A remote program manager works for a client or an organization to manage a program or special project. This position is similar to any other program or project manager position, except that you work from home. You plan and coordinate with the project team to ensure that the program stays on schedule and within the budget. Common responsibilities include monitoring project progress and coordinating with the different team members and departments involved in the project. Your other duties may include solving any problems that might occur over a program’s life cycle and communicating with any outside stakeholders or supervisors.

What are the key skills and qualifications needed to thrive as a remote program manager?

To thrive as a Remote Program Manager, you need strong project management expertise, organizational skills, and a background in business or related fields, often supported by a bachelor's degree and experience in managing cross-functional teams. Familiarity with project management tools like Asana, Jira, or Trello, and certifications such as PMP or Agile/Scrum are highly beneficial. Exceptional communication, leadership, and problem-solving skills help build trust and drive results in virtual environments. These capabilities ensure that complex projects are delivered on time and within scope while maintaining cohesion and motivation across distributed teams.

How do remote program managers effectively coordinate cross-functional teams in a virtual environment?

Remote Program Managers often rely on clear communication strategies and digital collaboration tools to coordinate cross-functional teams spread across different locations. Regular virtual meetings, setting clear objectives, and using project management software help ensure everyone stays aligned and projects progress smoothly. Building strong relationships and fostering an inclusive team culture are also crucial for overcoming the challenges of remote work. Successful remote program managers are proactive in addressing time zone differences and ensuring transparent information flow to avoid misunderstandings.

What is the difference between Remote Program Manager vs Remote Project Manager?

AspectRemote Program ManagerRemote Project Manager
ResponsibilitiesOversees multiple projects, aligns them with strategic goals, manages stakeholdersManages individual projects, ensures timely delivery, handles project scope and resources
CredentialsTypically requires PMP, PgMP, or similar certificationsOften requires PMP or CAPM certification
Work EnvironmentCoordinates across multiple teams and projects remotelyFocuses on specific projects, often remote or hybrid
Industry UsageCommon in large organizations, tech, and consulting firmsWidely used across industries for project execution

Remote Program Managers focus on overseeing multiple projects and aligning them with strategic objectives, requiring broader skills and certifications. Remote Project Managers handle individual projects, emphasizing delivery and scope management. Both roles are vital in remote work environments, but their scope and responsibilities differ significantly.

More about Remote Program Manager jobs

What job categories do people searching Remote Program Manager jobs in Hanover, NH look for?

The top searched job categories for Remote Program Manager jobs in Hanover, NH are:

What cities near Hanover, NH are hiring for Remote Program Manager jobs?

Cities near Hanover, NH with the most Remote Program Manager job openings:

Remote Program Manager jobs near you
Infographic showing various Remote Program Manager job openings in Hanover, NH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,286 per year, or $51.6 per hour.

Enterprise Account Manager (Remote)

Mac Mountain LightCraft, LLC

Wood Stock, VT • On-site, Remote

$60K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

COMPANY BACKGROUND:
Mac Mountain invests in fiber broadband networks and builds long-term partnerships with municipalities, rural electric co-ops, developers, homebuilders and regional ISPs.
LightCraft, a division of Mac Mountain, delivers comprehensive shared services to fiber network operators across the United States. We specialize in streamlining operations, enhancing customer experiences, and accelerating growth for our partners. Our expertise spans network deployment, customer acquisition, billing and support, and technology management, enabling our clients to focus on core business objectives while leveraging our scalable and efficient solutions. With a commitment to innovation and operational excellence, LightCraft empowers fiber providers to deliver high-speed, reliable internet to communities nationwide.
LightCraft is the operator for GWI, which is a subsidiary of Mac Mountain.
POSITION SUMMARY
We're looking for a customer-focused Enterprise Account Manager to own the post-sale relationship with our highest-value accounts. This role is the primary point of contact for enterprise clients after the deal closes, ensuring white-glove service, retention, and account health - freeing up our sales team to stay focused on new business development.
Beyond day-to-day relationship management, this role owns the operational backbone of the enterprise book of business: the accuracy of our contract and contact records, the discipline of our renewal and retention motions, the mechanics of disconnects and collections, and the channel partner programs that support enterprise growth. Much of this work is currently being built from the ground up, so the right person is as comfortable creating a process as running one.
This position is critical to keeping our enterprise customers happy and our sales team productive. As Mac Mountain's portfolio of fiber broadband brands and markets expands, this role is expected to grow into a cornerstone of our customer operations organization.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Account Relationship Management
  • Serve as the primary post-sale point of contact for enterprise accounts following handoff from sales, managing and growing those relationships over the life of the contract.
  • Lead introductions, onboarding meetings, and ongoing business reviews for VIP and highest-MRR accounts, coordinating executive and technical participation as needed.
  • Provide a white-glove standard of service to top-tier accounts - anticipating needs, closing loops, and making sure nothing falls between departments.
  • Maintain local and regional relationships in the markets we serve, including municipal officials, anchor institutions, and community stakeholders tied to enterprise service.
  • Handle enterprise support escalations end to end, coordinating with network engineering, operations, and billing until resolution.
Contract Lifecycle & Records Integrity
  • Own the enterprise service agreement audit: inventory active contracts, identify gaps, expirations, and non-standard terms, and establish the priority tiers for remediation.
  • Lead legacy contractual cleanup in coordination with the sales and legal teams, bringing inherited and acquired accounts onto current agreement standards.
  • Maintain accurate enterprise contact records across B/OSS and CRM systems, including resolving failed or undeliverable customer communications.
  • Own paperwork follow-through on all account changes - service orders, amendments, upgrades, downgrades, and disconnects - ensuring documentation and systems of record stay in sync.
Renewals, Retention & Revenue Protection
  • Run the enterprise renewal calendar on a quarterly cadence, engaging accounts well ahead of expiration and driving renewals to signature.
  • Build and operate the enterprise retention process, including at-risk account identification, save offers, and structured win-back outreach.
  • Manage the disconnect and collections process for enterprise accounts, coordinating with finance on past-due balances, payment plans, and escalation paths.
  • Administer cancellations and early termination fees, including ETF calculation, customer communication, and exception handling.
  • Manage pricing changes and rate adjustments for enterprise accounts, including copper-to-fiber transitions and legacy rate migrations, with clear customer messaging and internal coordination.
  • Identify upsell and expansion opportunities within the existing base - bandwidth upgrades, additional locations, and added services - and document outcomes accurately in B/OSS and CRM.
Process, Reporting & Scale
  • Document and continuously improve enterprise account management workflows, templates, and knowledge base content so the function is repeatable as it grows.
  • Report on account health, renewal pipeline, churn, and enterprise MRR to leadership on a regular cadence, flagging risks early.
  • Scale enterprise account support across Mac Mountain's portfolio of fiber broadband brands and markets, adapting processes to each network's systems and customer base.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES
  • Experience in B2B account management, customer success, or a similar post-sale role.
  • Comfort with contracts and commercial documents - reading them closely, tracking terms and dates, and knowing when to bring in legal.
  • Strong organizational and administrative skills - you love dotting the i's and crossing the t's.
  • A service-first mentality with the ability to manage multiple enterprise relationships simultaneously.
  • Excellent written and verbal communication skills, including comfort handling billing, pricing, and cancellation conversations with municipal and enterprise clients.
  • Working proficiency with CRM and billing/OSS platforms, and the discipline to keep records clean.
  • Ability to work cross-functionally with sales, marketing, finance, and operations teams.
  • Self-direction in a role where processes are still being built, with the judgment to know what to standardize and what to escalate.
PREFERRED QUALIFICATIONS
  • Background in telecommunications, broadband, ISP, or another infrastructure-services industry.
  • Experience supporting municipal, co-op, education, healthcare, or other public-sector accounts.
  • Familiarity with enterprise connectivity products and terminology (dedicated internet access, transport, SLAs, voice services).
  • Experience with contract remediation, billing audits, or collections.

WORKING CONDITIONS
  • While performing the duties of this job, the employee is regularly required to sit for long periods of time.
  • From time to time, completing required job functions may require travel.
COMPENSATION
  • Base Salary: $60,000-$75,000 depending on qualifications and experience
  • Benefits package including health insurance, paid time off, and retirement plan options (as applicable)
  • Flexible remote work arrangement
REPORTING RELATIONSHIP
This position reports directly to Customer Operations or designated Leadership at LightCraft and works closely with network engineering, operations, billing, and sales teams across all managed networks.

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