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Remote Production Support Jobs in Georgia (NOW HIRING)

MEMX

Low latency, High Volume, High Throughput Linux production system development/support experience ... Ideal candidate will have demonstrated ability to succeed as a self-starter in a dynamic, remote ...

Merci Technologies - Talent

AWS Cloud Engineer

Atlanta, GA · Remote

$53.50 - $71.75/hr

Remote About the Role: Merci Technologies is seeking an AWS Cloud Engineer to design, build, and ... Participate in on-call rotation for production support as needed Qualifications: * 3+ years of ...

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

Act as a subject matter expert for the S4 product, collaborating with engineering, product ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

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All JobsProduction Support JobsRemote Production Support JobsRemote Production Support Jobs in Georgia

Remote Production Support information

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How much do remote production support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote production support in Georgia is $29.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $45.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote production support, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are some common challenges faced by remote production support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What is a remote production support?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are the most commonly searched types of Production Support jobs in Georgia?

The most popular types of Production Support jobs in Georgia are:

What are popular job titles related to Remote Production Support jobs in Georgia?

For Remote Production Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Production Support jobs in Georgia look for?

The top searched job categories for Remote Production Support jobs in Georgia are:

What cities in Georgia are hiring for Remote Production Support jobs?

Cities in Georgia with the most Remote Production Support job openings:

Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,410 per year, or $29.5 per hour.

Systems Support Lead (Remote)

OVME

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Systems Support Lead (Remote)
Department: Product
Employment Type: Full Time
Location: Atlanta, GA - Corporate Office
Description
OVME, pronounced "of me," is a retail medical aesthetic company that connects aspiring men and women with skilled healthcare providers in select cities nationwide. OVME combines an innovative, direct-to-consumer mobile platform with contemporary yet welcoming retail boutiques to deliver high-quality minimally invasive cosmetic services. Our team is composed of creative providers who provide solutions for skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape. We aim to create memorable experiences for all clients by thinking differently, instilling trust, approaching each conversation with generosity, and having fun in every appointment!
The Systems Support Lead is a hands-on, detail-oriented individual contributor who serves as the first line of technical support across OVME's studios and corporate teams. This role owns day-to-day troubleshooting for hardware, point-of-sale systems, and Zenoti configuration issues, and keeps the support ticket queue and invoicing process running smoothly. This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator and Operations, escalating complex system builds and architecture decisions while independently resolving the day-to-day issues that keep studio teams up and running.
Key Responsibilities
1. Help Desk & Hardware Support
  • Serve as the primary point of contact for tech support requests from studios and corporate teams, resolving issues related to laptops, tablets, printers, and other hardware.
  • Configure and image laptops and other devices for new hires, ensuring correct software, security settings, and systems access are in place before day one.
  • Manage hardware recovery and access removal for departing team members, coordinating with IT and Operations on secure offboarding.
  • Troubleshoot connectivity, software, and device issues at the studio level, escalating to the Senior Enterprise Systems Administrator when a fix requires deeper system configuration.

2. POS & Zenoti Support
  • Troubleshoot day-to-day issues with point-of-sale hardware and software, ensuring studios can process transactions without disruption.
  • Support and resolve routine Zenoti configuration issues, including user access, appointment setup, and basic system errors reported by studio teams.
  • Partner with the Senior Enterprise Systems Administrator on more complex Zenoti configuration, pricing architecture, and platform changes, providing front-line context from studio-level issues.
  • Maintain working knowledge of Zenoti and POS system updates to proactively flag issues before they affect studio operations.

3. Ticketing & Invoice Support
  • Own the day-to-day help desk ticket queue, triaging, prioritizing, and resolving requests or routing them to the appropriate team.
  • Track ticket trends and recurring issues, flagging patterns that may indicate a larger system or training need.
  • Research and resolve invoice discrepancies related to technology vendors, POS systems, and Zenoti, coordinating with Finance and vendors as needed.
  • Maintain accurate documentation of common issues, resolutions, and standard troubleshooting steps to support consistency across studios.

4. Cross-Functional Support
  • Communicate clearly with non-technical studio and corporate stakeholders, translating technical issues and resolutions into plain language.
  • Support the rollout of new hardware, system updates, and process changes at the studio level, including basic training and troubleshooting guidance.
  • Partner with Operations, Finance, and the Senior Enterprise Systems Administrator to ensure technology issues are resolved quickly and communicated proactively.

Skills, Knowledge and Expertise
  • 1-3+ years of experience in technical/help desk support, IT, or systems administration, ideally within a multi-unit retail or healthcare environment.
  • Zenoti experience strongly preferred; experience with other POS, CRM, or scheduling platforms also considered.
  • Comfortable troubleshooting hardware (laptops, tablets, POS devices) and basic software/connectivity issues.
  • Experience managing a help desk ticket queue and prioritizing competing requests in a fast-moving environment.
  • Strong attention to detail, particularly when reviewing invoices or configuring system settings.
  • Clear communicator who can explain technical issues to non-technical team members with patience and clarity.
  • Proficient in Excel and standard collaboration tools; experience with ticketing systems (e.g., Zendesk, Freshdesk) a plus.

Work Hours
  • This is a fully remote role with standard working hours Monday through Friday.
  • Longer hours beyond a typical workday may be required at times to support studio operations and resolve time-sensitive technical issues.
  • Occasional weekend support may be needed based on business need.

Benefits
  • 15 Days Paid Time Off
  • 12 Paid Holidays
  • Medical, Dental, and Vision coverage
  • Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-paid
  • 401k Employee Contribution
    • 401k Employer Match
  • Employee Assistance Program (EAP) Resource
  • Employee Service Allowance
  • 50% Employee Retail Discount
  • Friends and Family Discount
  • Team Member Referral Bonus
  • Wellhub membership

Apply