Remote Product Support Manager Jobs in Bothell, WA

About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?

• Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
• Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
• Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry's best practices and thought leadership.
• Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.

About the role:

The Senior Product Growth Manager is a critical connective layer between Pacvue's product team and the broader market. This is not a pure PM role, it is a strategy and intelligence function that requires you to be equally comfortable in customer conversations, competitive analysis, and cross-functional collaboration.

Responsibilities:

• Conduct structured customer discovery — interviews, advisory touchpoints, Gong signal analysis — to gather evidence on whether new capabilities address real pain points. Write Product strategy summaries across Pacvue's emerging product suite to document what you find clearly and share it fast.
• Stay current on platform updates, channel changes, and ecosystem shifts across programmatic, retail media, and social commerce — flag what's relevant and bring it into team conversations.
• Gather and organize feedback from CS, Sales, Support, and Gong into clear, structured summaries — making it easy for Product and TPM to see patterns without having to dig.
• Own the product narrative for ecosystem partner conversations (e.g., Amazon) and lead preparation of materials for external industry touchpoints like IAB.
• Collaborate with PMM to identify and highlight value and real world industry context in GTM materials.
• Partner with Business Solutions and Sales Enablement to own the routing and resolution of external product requests — driving cleaner ways of working across the function.

Skills & Qualifications:

• Typically 4–6+ years of total experience, with 2–3+ years in product management and 2–3+ years in a product strategy, product marketing, or growth-adjacent function where you owned analysis, narratives, or GTM deliverables.
• Experience participating in or supporting structured customer conversations — interviews, feedback sessions, advisory touchpoints — and organizing what you hear into something useful.
• Some exposure to go-to-market launch coordination for software or platform products; you've worked across teams and understand the handoffs between Product, Marketing, and CS.
• Comfort with data: you can work with usage metrics and customer feedback to build a clear summary and support a recommendation.
• Strong written communication — you write clearly, organize information well, and can make a product concept legible to a non-technical commercial audience.

Benefits:

• Flexible Paid Time Off
• Paid Holidays and Floating Holidays
• Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
• 401k with Employer Match
• Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
• Paid Parental Leave
• Company-subsidized membership to Wellhub and Peloton
• Fertility and family-building support through Carrot

The annual base salary range for this position is $140,000-$170,000 USD. The actual salary will vary depending on the applicant's experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue's highly attractive incentive plans, full details will be provided during the recruitment process.

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