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Remote Product Support Manager Jobs in Bothell, WA

Tasso

Product Support Specialist

Seattle, WA · Remote

We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The ...

Tasso

Product Support Specialist

Seattle, WA · On-site +1

$24 - $26/hr

We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The ...

Uber

Lead Product Manager Remote Assistance

Seattle, WA · Remote

As Uber expands support for remote assistance across more partners, markets, and vehicle platforms ... As the Lead Product Manager, Remote Assistance, you will lead the remote assistance product area ...

ITW Avery Weigh-Tronix

Dillon Product Manager

WA · Remote

$80K - $121K/yr

The Dillon Product Manager is responsible for providing support and driving development of the ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

ABB

Global Product Manager - Transformers

WA · On-site +1

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... If remote, candidates should be located near a major metro area. This role is contributing to the ...

ABB

Global Product Manager - Transformers

Bellevue, WA · On-site +1

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... If remote, candidates should be located near a major metro area. This role is contributing to the ...

DocuSign

Product Manager - Data Onboarding

Seattle, WA · On-site +1

$104K - $161K/yr

Employee divides their time between in-office and remote work. Access to an office location is ... Please note that we do not provide visa sponsorship or immigration support for this position.

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All JobsRemote Product Support Manager JobsRemote Product Support Manager Jobs in Bothell, WA

Remote Product Support Manager information

See Bothell, WA salary details

$44.2K

$102.9K

$183.3K

How much do remote product support manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for remote product support manager in Bothell, WA is $102,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $117,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Product Support Manager, and why are they important?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

What does a Remote Product Support Manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

How does a Remote Product Support Manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
What job categories do people searching Remote Product Support Manager jobs in Bothell, WA look for? The top searched job categories for Remote Product Support Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Product Support Manager jobs? Cities near Bothell, WA with the most Remote Product Support Manager job openings:
Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in Bothell, WA as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $102,919 per year, or $49.5 per hour.
Product Support Specialist

Product Support Specialist

Tasso

Seattle, WA • Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description


Who We Are
Tasso is a fast-growing Seattle-based startup focused on delivering at-home diagnostic testing to those who need it most. We are growing our footprint with leading health systems, clinical research organizations, academic medical centers, and more, who are looking to deliver clinical-grade, convenient diagnostic tests to their patients. Tasso was originally founded to find a better way to collect blood instead of a painful fingerstick or time-consuming venous draw. Since then, our products have been used in pharmaceutical clinical trials, by Olympians as part of a new virtual anti-doping program, and broadly by hospital systems across the US.
We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The position will report to our Director of Customer Service. An ideal candidate will have at least 1 year of experience in a customer service or product support role and must be based in the Seattle area.
What You Will Do
  • Professionally handle all incoming requests from customers and ensure that customer requests for information are fully satisfied.
  • Process customer and internal orders thoroughly and accurately as needed.
  • Providing ongoing patient and customer support, answering questions about device usage and logistics.
  • Ensure coverage of customer and patient communication channels (phone, email) for hours of operation are filled.
  • Perform account setup and creation, including onboarding and adding new customers to internal systems and maintaining accurate, up-to-date account records.
  • Complete data uploads and file-transfer tasks accurately and on schedule, ensuring data integrity and confidentiality across systems.
  • Process customer requests for inventory returns, RMA’s (Return Material Authorization), and replacement orders.
  • Build sustainable relationships of trust through open and interactive communication with Internal and external customers.
  • Partners with cross-functional departments as needed to ensure exceptional customer service is being delivered to customers and patients.
  • Escalate customer complaints for investigation as required.
  • Assist with Recall or Field Corrective Action activities as required.
  • Very close teamwork is required to achieve our goal of delivering exceptional customer support and reach our goal of delighting Tasso customers.
  • Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
  • Duties may be modified or assigned at any time to meet the needs of the business. Who You Are

Who You Are
  • 1+ years’ experience in customer service or product support role medical device/health care field preferred.
  • Comfortable having product conversations including troubleshooting Customer and Patient problems to resolution.
  • Self-starter who works well with ambiguity and uncertainty.
  • Strong interpersonal skills, including active listening to customers and patients, as well as a team-first mentality with your Tasso colleagues.
  • Attention to detail – tracking and managing customer tickets and complaints to completion.
  • Fast-paced office environment; requires significant use of telephone and computer.
Nice to Have
  • Two (2) years of call center experience in a medical device manufacturing environment or similar experience with a high-call volume.
  • Experience in Complaint Intake
  • Working Knowledge of GMP

What We Offer
$24/hr - $26/hr based on experience + Stock Options
We offer competitive compensation, benefits and a fantastic work environment:
  • 95% paid Medical, 100% Dental & Vision for employees and a generous subsidy for dependents
  • 11 Paid Holidays and generous Time Off policies
  • 401K + Employer Match
  • Paid parental leave policy
We have a strong healthcare-driven mission, and your guidance and efforts will directly link to our success.  We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be for it.

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