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Remote Product Support Manager Jobs in Texas (NOW HIRING)

TecTammina

Core Banking Product Manager

Dallas, TX · Remote

Remote, Global. Salary range: Very competitive base + benefits -- Our client is an exciting and ... You will:- Own the product roadmap and prioritize features to support ongoing delivery, sales ...

JLL

Product Implementation Team Manager

Austin, TX · Remote

Oversee the end-to-end support ticket lifecycle * Implement best practices for ticket ... Location: Remote -Albany, NY, Andover, MA, Atlanta, GA, Austin, TX, Baltimore, MD, Boston, MA ...

JLL

Product Implementation Team Manager

Houston, TX · Remote

Oversee the end-to-end support ticket lifecycle * Implement best practices for ticket ... Location: Remote -Albany, NY, Andover, MA, Atlanta, GA, Austin, TX, Baltimore, MD, Boston, MA ...

Revel Staffing

IT Support Supervisor

Dallas, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

Revel Staffing

IT Support Supervisor

San Antonio, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

Revel Staffing

IT Support Supervisor

Amarillo, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

Revel Staffing

IT Support Supervisor

San Antonio, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

Revel Staffing

IT Support Supervisor

Houston, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

Miro

Manager, Customer Support AMER

Austin, TX · On-site +1

Collaborate cross-functionally with Support Excellence, Product, and Engineering to align on ... Experience managing or working alongside outsourced or BPO support teams is a plus * Strong ...

Revel Staffing

IT Support Supervisor

Dallas, TX · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

Revel Staffing

IT Support Supervisor

Beaumont, TX · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

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All JobsProduct Support JobsRemote Product Support Manager JobsRemote Product Support Manager Jobs in Texas

Remote Product Support Manager information

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.

What are popular job titles related to Remote Product Support Manager jobs in Texas?

For Remote Product Support Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Product Support Manager jobs in Texas look for?

The top searched job categories for Remote Product Support Manager jobs in Texas are:

What cities in Texas are hiring for Remote Product Support Manager jobs?

Cities in Texas with the most Remote Product Support Manager job openings:

Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Product Manager--Childcare Management System (Remote)

Teaching Strategies, LLC

Denton, TX • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Product Manager--Childcare Management System (Remote)
Department: Product Management
Employment Type: Full Time
Location: Denton, Texas
Description
Be a Part of our Team!
Join a working team that is dedicated to the mission of the work we do!
Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.
Position Overview
Teaching Strategies is seeking a Product Manager to support the development and delivery of our Childcare Center Management platform, including billing, staffing, enrollment, and classroom operations.
You will work closely with Product leadership, Engineering, and Design to deliver high-quality product experiences quickly and effectively. This role is designed for someone who is excited to both leverage AI in how products are built and contribute to AI-powered features that improve customer workflows.
Success in this role will involve using AI development practices to efficiently build requirements and prototypes for key features that will deliver administrator workflows that are intuitive and effective as well as supporting the successful launch and adoption of AI-powered features. You will contribute to improving key metrics like active usage, engagement and customer satisfaction and use data and experimentation to inform decisions and priorities.
Specific Roles & Responsibilities:
  • Partner with Product, Engineering, and Design to deliver high-impact product features that solve customer problems.
  • Translate product strategy into clear, actionable user stories, requirements, and acceptance criteria.
  • Own specific features or workflows end-to-end, from discovery through delivery.
  • Use AI tools to accelerate product development, including requirements definition, prototyping,
    and documentation.
  • Support development and iteration of AI-powered features, including evaluating outputs,
    gathering feedback, and improving user experience.
  • Engage customers and internal stakeholders to validate concepts and inform prioritization.
  • Maintain and prioritize the product backlog, balancing features, bugs, and technical debt.
  • Define, track, and analyze product metrics to measure impact and guide decisions.
  • Support experimentation and feature validation using data and user feedback.
  • Contribute to delivering high-quality product increments quickly in a fast-paced, agile
    environment.
  • Communicate product updates and technical concepts clearly to both technical and non-technical
    audiences.
  • Coordinate and participate in agile ceremonies, representing the voice of the customer.
  • Support product discovery through research, competitive analysis, and evaluation of emerging AI
    capabilities.
  • Partner with Customer Success and Support to incorporate feedback into continuous
    improvement
  • Create knowledge base articles, go-to-market materials and participate in training for customer-facing teams.

Qualifications:
  • 3+ years of experience delivering SaaS or consumer software products in cross-functional teams.
  • 2+ years working in an agile/scrum environment in a product or related role.
  • Experience using AI tools to support product development (e.g., requirements, prototyping, analysis).
  • Strong interest in AI/ML and how it can improve both product experiences and development workflows.
  • Experience using data and metrics to inform product decisions preferred.
  • Strong collaboration skills with the ability to work across Engineering, Design, Marketing and Product teams.
  • Excellent communication, organization, and prioritization skills.
  • Ability to work independently while contributing to a highly collaborative team.
  • Bachelor's degree preferred (technical or design background a plus).
  • Experience in edtech, early childhood education, payments, or operational SaaS workflows is a plus.

Why Teaching Strategies
At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.
Let's open the door to your career at Teaching Strategies!
Some additional benefits & perks while working with Teaching Strategies
Teaching Strategies offers our employees a robust suite of benefits and other perks which include:
  • Competitive compensation package
  • Employee Equity Appreciation Program
  • Health and wellness insurance benefits
  • 401k with employer match
  • Flexible work environment
  • Unlimited paid time off (which includes paid holidays and Winter Break)
  • Paid parental leave
  • Tuition assistance, professional development, and opportunities for career growth
  • Best in class technology equipment for every employee
  • Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field

Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive.
Equal Employment Opportunity (EEO)
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)

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