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Remote Product Support Manager Jobs in Colorado (NOW HIRING)

FinFolio

We make wealth management simpler! * A SaaS solution that is the back office for professional ... Implement new clients by converting data from their old software * Assist in testing products with ...

NetApp

Product Marketing Manager - Cloud

Boulder, CO · On-site +1

$200K - $225K/yr

... NC or Remote-Seattle, WA. We work in a hybrid work environment requiring meeting a set number of ... Support analyst briefings and submissions to secure leadership positioning. Drive messaging and ...

New

RE/MAX, LLC

Senior Manager, Education

Denver, CO · On-site +1

$80K - $101K/yr

... the Product Support Team to ensure accuracy of learning materials for the various mortgage ... We also offer remote roles for those outside the metro area. Our competitive benefits package ...

StarRez

Senior Product Manager, College Pads

Denver, CO · On-site +1

$130K - $171K/yr

Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually ... Remote (US) * Travel: * Reporting Structure: This role reports to the Senior Director, Product.

Workiva, Inc.

Senior AI Product Manager

Denver, CO · On-site +1

$130K - $171K/yr

Reliable internet connection required during remote work periods How You'll Be Rewarded Salary ... Workiva supports employees in working where they work best - either from an office or remotely from ...

Initio Capital

Software Product Analyst

Denver, CO · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

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Remote Product Support Manager information

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
What are popular job titles related to Remote Product Support Manager jobs in Colorado? For Remote Product Support Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Product Support Manager jobs in Colorado look for? The top searched job categories for Remote Product Support Manager jobs in Colorado are:
What cities in Colorado are hiring for Remote Product Support Manager jobs? Cities in Colorado with the most Remote Product Support Manager job openings:
Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in Colorado as of June 2026, with employment types broken down into 80% Full Time, 11% Part Time, and 9% Contract. Highlights an 100% Remote job distribution.

Software Support Analyst (Investment Finance) (remote)

FinFolio

Remote

Full-time

Medical, Dental, Retirement, PTO

Re-posted 6 days ago

Job description

Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle?  FinFolio is the back office for large investment advisors and you will help us support our mission critical software.


Who is FinFolio?

  • We make wealth management simpler!
  • A SaaS solution that is the back office for professional wealth managers
  • Our software reports, trades, and bills investment accounts
  • 100% remote company with great benefits
  • Startup, small-company atmosphere
  • Passionate and excited about great software and making our clients happy

What will you do at this job?

  • Discuss investments and software functionality with wealth manager clients
  • Provide technical support by resolving issues and questions by phone and email
  • Give webinars and 1-on-1 training to clients
  • Implement new clients by converting data from their old software
  • Assist in testing products with new software releases
  • Help troubleshoot software bugs and work with development team to make fixes
  • Build processes and procedures to help new team members
  • Write and maintain documentation and articles about software functionality

What qualifications would help me be successful at FinFolio?

  • Familiar with market operations (Exchanges, stocks, bonds, etc.)
  • Excellent written and verbal communication skills in English
  • Must be reliable and self starting, with a strong attention to detail
  • Based in the USA, with a quiet home office and fast internet
  • Must be tech savvy, able to write scripts and use macro languages
  • Finance degree, Series 63 or equivalent experience
  • Would be a plus to know FTP, SQL, DOS Batch, or REST APIs

How do we work remotely?

  • You need a quiet home office, suitable for video, telepresence and meetings
  • Slack & Pragli for intra-office communication (you will be on video often)
  • GMail for communication with clients and data vendors
  • Gusto for HR and payroll
  • Google Drive for documents, spreadsheets, etc.
  • Hubspot for contact management and help desk

Why should you work here?

  • Work with a team that is excited and passionate about what they do
  • Help support an amazing, best-in-class product that is fun to use
  • Competitive salary + health/dental + unlimited paid time off + 401K match
  • Interact with interesting and successful financial advisor clients
Employment Type: FULL_TIME

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