Our East Coastย client is seeking an EPIC Cadence Certified Analyst with the Decision Tree Badgeย who will be responsible for design sessions. They are seeking one who is also a strong communicator. This is a contracted role with the targeted start of two weeks after offer until the end of the year.ย
WORK LOCATION:ย Ideally the client would like hybrid to Brecksville, Ohio, however, fully remote to be granted for the applicant that fits their needs.
WORK SCHEDULE:ย Standard work week
RESPONSIBILITIES:
- Analyze patient scheduling workflows to identify required logic pathways
- Design and maintain scheduling-focused decision trees within Epic Cadence
- Collaborate with internal stakeholders and client SMEs to gather requirements and validate workflows
- Translate operational guidelinesโincluding Epic Cadence workflowsโinto clear, structured logic
- Utilize approved tools to create, update, and optimize decision tree logic
- Conduct branch-level testing to identify errors, inefficiencies, or missing steps
- Maintain documentation, changelogs, and version control for all logic updates
- Partner with Training and QA to ensure decision trees support accurate agent performance
- Provide support during Go-Live, Grad Bay, and stabilization, troubleshooting logic issues as needed
- Ensure workflows comply with HIPAA, client standards, and internal quality requirements
- Identify opportunities to streamline scheduling processes and improve agent efficiency
- Maintain communication with Operations, PMO, IT, and client partners regarding updates, risks, and required changes
- Support post-Go-Live workflow adjustments to maintain accuracy as client needs evolve
WHAT IS REQUIRED:
- Minimum of 3 to 5 years of experience designing scheduling decision trees or workflow logic
- MUST be Epic Cadence certified and hold the Epic Decision Tree Badge
- Comfortable leading design session meetings and presenting to groups including physicians, directors, and client leadership
- Ability to travel periodically for client meetings, onsite workflow validation, or training sessions
- Experience with workflow design, process mapping, or logic modeling
- Strong analytical and critical-thinking skills with high attention to detail
- Excellent communication, documentation, and organizational abilities
- Ability to collaborate effectively across departments and client teams
- Capable of managing multiple projects and deadlines simultaneously
Preferred:ย Familiarity with healthcare scheduling operations.
EMPLOYEE BENEFITS:
- 401(k)
- Health insurance
- Paid time off
- Wellness program
Apply today!