A typical workday for a remote Pottery Barn customer service representative involves responding to customer inquiries via phone, email, or chat, assisting with online orders, and troubleshooting issues related to products or deliveries. You’ll coordinate with other remote team members, as well as warehouse and sales staff, to ensure seamless customer experiences. The workflow often includes tracking order status, providing product recommendations, and documenting all interactions in customer relationship management software. Throughout the day, you may participate in virtual team meetings for updates and training, while maintaining a home office environment that supports productivity and professionalism.