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Remote Pos Technical Support Jobs in Staten Island, NY

BlackCloak

Technical Success Specialist

Manhattan, NY · Remote

$55K - $70K/yr

This critical, client‐facing role combines immediate technical support with the foundational ... Ability to operate independently in a remote environment with a high degree of autonomy, as well as ...

BLACKCLOAK

Technical Success Specialist

Manhattan, NY · Remote

... Support platform (or BlackCloak's set of Client Success tools) Maintain working knowledge of ... in a remote environment with a high degree of autonomy, as well as the ability to work under ...

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All JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Staten Island, NY

Remote Pos Technical Support information

See Staten Island, NY salary details

$15

$28

$48

How much do remote pos technical support jobs pay per hour?

As of May 27, 2026, the average hourly pay for remote pos technical support in Staten Island, NY is $28.24, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are popular job titles related to Remote Pos Technical Support jobs in Staten Island, NY? For Remote Pos Technical Support jobs in Staten Island, NY, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Staten Island, NY look for? The top searched job categories for Remote Pos Technical Support jobs in Staten Island, NY are:
What cities near Staten Island, NY are hiring for Remote Pos Technical Support jobs? Cities near Staten Island, NY with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Bilingual Customer/Technical Support Associate

Bilingual Customer/Technical Support Associate

Honest Networks

New York, NY • Remote

$18 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

About Honest Networks

Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net.

About the Role

Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor.

This is a full-time, remote position.

Requirements

  • Must be bilingual in Spanish
  • Must be able to work EST work hours
  • Outstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues
  • Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat
  • 1+ years in technical support, help desk or other IT-related, customer-facing role
  • Comfortable working in a command line interface (CLI)
  • Ability to work outside of normal business hours
  • Comfortable working remotely through on-site technicians to resolve customer issues
  • Strong preference for experience as an installation technician or other field experience
  • Bonus: CompTIA Network+ or equivalent certification

Primary Responsibilities

  • Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting.
  • Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc).
  • Remote troubleshooting and resolution of support tickets.
  • Leveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud.
  • Creating and maintaining internal documentation for training and reference.
  • Working closely with Honest engineers, field technicians, and customer support personnel.
  • Working shifts that may include evenings or weekends.

Personal Attributes

  • Friendly and enthusiastic
  • Excellent communication skills
  • Self-motivated and driven
  • Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting.
  • Technically savvy and comfortable dealing with a variety of residential and small business customer set-ups

Benefits

  • Competitive salary with an estimated range of $18-24/hr based on capabilities and track record
  • 401k after 3 months of employment
  • Flexible schedule
  • 2 weeks paid time-off and 7 days paid sick leave
  • Medical, vision, and dental benefits
  • Collaborative environment

Honest Networks' Values

Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.