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Remote Pos Technical Support Jobs in Brooklyn, NY

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Carnot

Technical Support Associate

Manhattan, NY · Remote

As Technical Support Associate , you will take ownership of client support operations, ensuring ... Though we are 'remote first', we also enjoy getting together a few times a year for company events ...

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Remote Pos Technical Support information

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$15

$27

$47

How much do remote pos technical support jobs pay per hour?

As of May 27, 2026, the average hourly pay for remote pos technical support in Brooklyn, NY is $27.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Brooklyn, NY? The most popular types of Pos Technical Support jobs in Brooklyn, NY are:
What are popular job titles related to Remote Pos Technical Support jobs in Brooklyn, NY? For Remote Pos Technical Support jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Brooklyn, NY look for? The top searched job categories for Remote Pos Technical Support jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Remote Pos Technical Support jobs? Cities near Brooklyn, NY with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you

Technical Support Specialist (remote)

Arsenault

Manhattan, NY • Remote

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

About the job Technical Support Specialist (remote) Arsenault Ontrack, the worlds largest data recovery provider is currently seeking a Technical Support Specialist. The Technical Support Specialist provides telephone and e-mail support for customers (internal and external), troubleshoots technical issues, provides timely customer feedback, and supports the roll-out of new applications, among other duties related to Arsenault's complete line of products and services. Moreover, the Technical Support Specialist requires direct customer contact (telephone) as well as through written documentation and email, requiring excellent written and verbal communication skills.

Remote work opportunity. Responsibilities Provide technical phone support to users of Arsenault's software products and services. Provide written technical support to users of Arsenault's software products and services Obtain and maintain a high-level technical understanding of Arsenaults products and services Share problem resolutions with other members of technical support department (verbal communication, and written canned responses, FAQs, etc).

Maintain close working relationship with other departments to include but not limited to Engineering, Development, and Sales, Answering telephone and email inquiries from customers Identifying hardware and software solutions Troubleshooting technical issues Diagnosing and repairing faultsResolving network issues Installing and configuring hardware and software Speaking to customers to quickly get to the root of their problem Providing timely and accurate customer feedback Talking customers through a series of actions to resolve a problem Following up with clients to ensure the problem is resolved Supporting the roll-out of new applications Providing support in the form of procedural documentation Managing multiple cases at one time Testing and evaluating new technologies Conducting demonstrations of software solutions for both internal and external customers Qualifications Degree in Computer Science or Information Technology or related experience with computer hardware and software. Certification in Microsoft, Linux, or Cisco is advantageous. Prior experience in tech support, desktop support, or a similar role preferred.

Proficiency in Windows/Linux/Mac OS preferred. Experience with remote desktop applications and help desk software preferred. Basic PC hardware/software skills obtained from technical training or equivalent previous experience.

Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication.

Travel required: Less than 3% What We Offer A friendly and welcoming team-oriented environment Opportunities for career advancement and growth Business casual dress Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability Paid Time Off & 401k retirement savings plan with company match Our Cultural Values Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are: Humble - No one is above another; we all work together to meet our clients needs and we acknowledge our own weaknesses Hungry - We all are driven internally to be successful and to continually expand our contribution and impact Smart - We use emotional intelligence when working with one another and with clients Our culture shapes our actions, our products, and the relationships we forge with our customers. #J-18808-Ljbffr

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