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Overnight Tier 1 Helpdesk Jobs in Staten Island, NY

SOFIE

Tier 1 IT Onsite Support Technician

Totowa, NJ · On-site

$21.75 - $30/hr

This role focuses on overnight operations and is critical to maintaining uninterrupted technology ... Previous experience in IT support / help desk environment is a requirement. * Strong problem ...

SOFIE Co.

Tier 1 IT Onsite Support Technician

Totowa, NJ · On-site

$21.75 - $30/hr

This role focuses on overnight operations and is critical to maintaining uninterrupted technology ... Previous experience in IT support / help desk environment is a requirement. * Strong problem ...

Wasserman

Help Desk Technician, IT

Brooklyn, NY · On-site

$45K - $52K/yr

Tier 1 Help Desk Technician THE · TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE · ...

Belcan

Remote Tier 1 IT Help Desk Analyst

Brooklyn, NY · Remote

$21.75 - $29.50/hr

A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical support for the Honeywell contract. Candidates should have technical support experience and excellent ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Promote and encourage a "one team" attitude at all levels internally and externally. Qualifications:

InterSources

Helpdesk Escalation Manager

Manhattan, NY · On-site

Helpdesk Escalation Manager & IT Support Process Improvement Lead Location: Hybrid in NYC (Local ... across our Tier 1 through Tier 3 structure, optimize our ServiceNow environment, and build the ...

Magna5 MS LLC

Tier 2 Systems Engineer - NY

New York, NY

$70K - $90K/yr

Mentor Tier 1 technicians and help elevate overall team capability. * Provide feedback to improve tools, processes, and service delivery. * Maintain strong customer relationships with a focus on ...

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

Mentor Tier 1 technicians and help elevate overall team capability. * Provide feedback to improve tools, processes, and service delivery. * Maintain strong customer relationships with a focus on ...

nimble

IT Help Desk Technician

New Hyde Park, NY

We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...

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Overnight Tier 1 Helpdesk information

See Staten Island, NY salary details

$23.3K

$68.4K

$128.5K

How much do overnight tier 1 helpdesk jobs pay per year?

As of May 27, 2026, the average yearly pay for overnight tier 1 helpdesk in Staten Island, NY is $68,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $84,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Tier 1 Helpdesk, and why are they important?

To thrive as an Overnight Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, active listening, and the ability to remain calm under pressure are important soft skills for this role. These abilities ensure timely resolution of user issues, maintain service quality during off-hours, and support smooth IT operations around the clock.

What are the unique challenges of working as an Overnight Tier 1 Helpdesk technician, and how can I prepare for them?

Working overnight as a Tier 1 Helpdesk technician often means handling technical issues during off-peak hours, which can include troubleshooting critical incidents with limited in-house support. You may need to work independently, prioritize urgent requests, and manage your time effectively while maintaining a high standard of customer service. Adjusting to a night schedule can be challenging, so establishing a consistent sleep routine and practicing strong self-care are important. Collaboration with day-shift teams via thorough documentation and clear handoffs is also key to ensuring seamless service for clients.

What are Overnight Tier 1 Helpdesk jobs?

Overnight Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting to customers or employees during overnight hours. These roles typically serve as the first point of contact for IT-related issues, such as password resets, connectivity problems, and software or hardware questions. Tier 1 helpdesk staff follow scripts or documented solutions to resolve common problems and escalate more complex issues to higher-level support. Working overnight may also involve monitoring systems and responding quickly to incidents that arise outside regular business hours.

What is the difference between Overnight Tier 1 Helpdesk vs Night Shift Support Technician?

AspectOvernight Tier 1 HelpdeskNight Shift Support Technician
CertificationsCompTIA A+, Network+ often preferredSimilar certifications, often CompTIA A+
Work EnvironmentHelpdesk call centers, remote supportOn-site or remote technical support roles
Industry UsageIT service providers, corporate ITIT support, technical service companies
Job FocusHandling user issues, troubleshooting software/hardwareResolving technical problems, maintaining systems

Both roles involve technical support and require similar certifications. The main difference lies in the job focus: Overnight Tier 1 Helpdesk primarily handles user inquiries and basic troubleshooting via helpdesk systems, while Night Shift Support Technicians may perform more hands-on technical repairs and system maintenance. Both roles are essential in IT support operations, often working overnight shifts to ensure 24/7 service availability.

What are popular job titles related to Overnight Tier 1 Helpdesk jobs in Staten Island, NY? For Overnight Tier 1 Helpdesk jobs in Staten Island, NY, the most frequently searched job titles are:
What job categories do people searching Overnight Tier 1 Helpdesk jobs in Staten Island, NY look for? The top searched job categories for Overnight Tier 1 Helpdesk jobs in Staten Island, NY are:
What cities near Staten Island, NY are hiring for Overnight Tier 1 Helpdesk jobs? Cities near Staten Island, NY with the most Overnight Tier 1 Helpdesk job openings:
Overnight Tier 1 Helpdesk jobs near you

Tier 1 IT Onsite Support Technician

SOFIE

Totowa, NJ • On-site

$21.75 - $30/hr

Other

This job post has expired today. Applications are no longer accepted.

SOFIE rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

14th of 70 rated pharmaceutical

Job description

Job Description: Tier 1 IT Onsite Support Technician
SOFIE Manufacturing Facility - Totowa, NJ
Position Overview
The Tier 1 IT Onsite Support Technician is responsible for providing first-level IT support at the SOFIE manufacturing facility in Totowa, NJ. This role focuses on overnight operations and is critical to maintaining uninterrupted technology services for SOFIE facilities across the United States.
Work Schedule
  • Hours: 11:00 PM to 7:00 AM, Sunday through Friday
  • Location: Totowa, NJ - NJ3 SOFIE Manufacturing Facility

Key Responsibilities
  • Serve as the primary contact for IT support calls during overnight hours.
  • Resolves Tier 1 nighttime support tickets efficiently and accurately.
  • Assist all SOFI facilities with troubleshooting hardware and software issues, ensuring minimal disruption to manufacturing operations.
  • Provide Tier 1 support and triage for all SOFIE facilities across the US, escalating issues as needed to higher-level IT personnel.
  • Document support activities and maintain accurate records of ticket resolutions.
  • Monitor facility systems for any irregularities and proactively address potential issues.
  • Documents and troubleshooting for printers at all SOFIE facilities. Problem solves any issues or irregularities.
  • Works in Office 365 and Windows Active Directory to manage and maintain accounts and do password resets as needed.

Qualifications
  • High school diploma or equivalent required; associate degree or technical certification in IT preferred.
  • Previous experience in IT support / help desk environment is a requirement.
  • Strong problem-solving and communication skills.
  • Ability to work independently during overnight shifts.
  • Familiarity with common operating systems, network troubleshooting, and basic IT hardware.
Physical Requirements
  • Ability to stand, walk, and move throughout the manufacturing facility as needed.
  • Occasional lifting of IT equipment up to 25 lbs.

Application Process
Interested candidates should submit their resume and cover letter to SOFIE.

Apply