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Overnight Tier 1 Helpdesk Jobs in Albany, NY (NOW HIRING)

Empire State

Network Engineer, Tier 1

Albany, NY · On-site

$85K - $95K/yr

Must be able to collaborate and coordinate across organizational disciplines (security, networking, procurement, Help Desk, etc.). * Must be able to function as a team leader. * Strong verbal and ...

New York State

IT Business Analyst, Tier 1

Albany, NY · On-site

$85K - $90K/yr

Analyze data and develop reports providing insight into business performance, trends, and opportunities helping stakeholders make informed decisions and drive continuous improvements. Coordinate with ...

Empire State

IT Business Analyst, Tier 1

Albany, NY · On-site

Analyze data and develop reports providing insight into business performance, trends, and opportunities helping stakeholders make informed decisions and drive continuous improvements. Coordinate with ...

Empire State

IT Business Analyst, Tier 1

Albany, NY · On-site

$85K - $90K/yr

Analyze data and develop reports providing insight into business performance, trends, and opportunities helping stakeholders make informed decisions and drive continuous improvements. * Coordinate ...

Opus Inspection

Service Desk Analyst

Cohoes, NY · On-site

$20 - $27.50/hr

Collaborative environment with Tier 1-3 Analysts and other support staff * May involve occasional ... Minimum 2 years in a help desk * Intermediate Excel skills preferred (e.g., PivotTables, VLOOKUP ...

Opus Inspection

Service Desk Analyst

Cohoes, NY · On-site

$21.50/hr

Collaborative environment with Tier 1-3 Analysts and other support staff * May involve occasional ... Minimum 2 years in a help desk * Intermediate Excel skills preferred (e.g., PivotTables, VLOOKUP ...

InstantServe LLC

Systems Engineer

Albany, NY · On-site

Help Desk & User Support * Serve as Tier 1-2 support for approximately 17 users with an average of ~60 assistance requests per month. * Diagnose and resolve desktop, laptop, peripheral, and ...

QuickChek

Night Specialist - Full Time

Troy, NY · On-site

$16.75 - $17.25/hr

QuickChek Overnight Shift Position QuickChek proudly stands as a great place to work, understanding ... Our team is on the lookout for exceptional individuals to deliver top-tier fresh food and beverages ...

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Overnight Tier 1 Helpdesk information

See Albany, NY salary details

$21.3K

$62.7K

$117.7K

How much do overnight tier 1 helpdesk jobs pay per year?

As of May 27, 2026, the average yearly pay for overnight tier 1 helpdesk in Albany, NY is $62,679.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $77,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Tier 1 Helpdesk, and why are they important?

To thrive as an Overnight Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, active listening, and the ability to remain calm under pressure are important soft skills for this role. These abilities ensure timely resolution of user issues, maintain service quality during off-hours, and support smooth IT operations around the clock.

What are the unique challenges of working as an Overnight Tier 1 Helpdesk technician, and how can I prepare for them?

Working overnight as a Tier 1 Helpdesk technician often means handling technical issues during off-peak hours, which can include troubleshooting critical incidents with limited in-house support. You may need to work independently, prioritize urgent requests, and manage your time effectively while maintaining a high standard of customer service. Adjusting to a night schedule can be challenging, so establishing a consistent sleep routine and practicing strong self-care are important. Collaboration with day-shift teams via thorough documentation and clear handoffs is also key to ensuring seamless service for clients.

What are Overnight Tier 1 Helpdesk jobs?

Overnight Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting to customers or employees during overnight hours. These roles typically serve as the first point of contact for IT-related issues, such as password resets, connectivity problems, and software or hardware questions. Tier 1 helpdesk staff follow scripts or documented solutions to resolve common problems and escalate more complex issues to higher-level support. Working overnight may also involve monitoring systems and responding quickly to incidents that arise outside regular business hours.

What is the difference between Overnight Tier 1 Helpdesk vs Night Shift Support Technician?

AspectOvernight Tier 1 HelpdeskNight Shift Support Technician
CertificationsCompTIA A+, Network+ often preferredSimilar certifications, often CompTIA A+
Work EnvironmentHelpdesk call centers, remote supportOn-site or remote technical support roles
Industry UsageIT service providers, corporate ITIT support, technical service companies
Job FocusHandling user issues, troubleshooting software/hardwareResolving technical problems, maintaining systems

Both roles involve technical support and require similar certifications. The main difference lies in the job focus: Overnight Tier 1 Helpdesk primarily handles user inquiries and basic troubleshooting via helpdesk systems, while Night Shift Support Technicians may perform more hands-on technical repairs and system maintenance. Both roles are essential in IT support operations, often working overnight shifts to ensure 24/7 service availability.

What are the most commonly searched types of Tier 1 Helpdesk jobs in Albany, NY? The most popular types of Tier 1 Helpdesk jobs in Albany, NY are:
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What cities near Albany, NY are hiring for Overnight Tier 1 Helpdesk jobs? Cities near Albany, NY with the most Overnight Tier 1 Helpdesk job openings:
Overnight Tier 1 Helpdesk jobs near you

Network Engineer, Tier 1

Empire State

Albany, NY • On-site

$85K - $95K/yr

Full-time

Posted 13 days ago

Job description

*Applicants MUST submit a cover letter with resume to be considered.

*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.

*Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.

BASIC FUNCTION:

Assist with the installation, configuration and maintenance of critical network infrastructure supporting ESD’s HQ, datacenter, and remote office locations. Assist in troubleshooting and resolving LAN and WAN related performance and equipment issues. Monitor and optimize network services and provide end user support for all network related devices and equipment.


WORK PERFORMED:

  • Install, configure, maintain, and administrate network related infrastructure, services, equipment, and software necessary to support ESD’s critical business functions.
  • Rack, stack, power and provide management connectivity for network equipment.
  • Monitor and optimize the performance of enterprise SD-WAN and internet connectivity.
  • Install, configure, and manage Juniper network switch stacks and associated infrastructure.
  • Evaluate new and leading-edge network technologies for possible inclusion within the enterprise topology.
  • Liaise with third party vendors to manage new and upgraded services being implemented.
  • Utilize vendor portals to create, track and manage support and service tickets.
  • Assist with the management of ESD’s Active Directory Infrastructure.
  • Assist with the management of network file storage services in Azure NetApp Files (ANF).
  • Assist with the management of Virtual Server workloads in Azure VMware Solution (AVS).
  • Assist with the management of Horizon Virtual Desktop Infrastructure (VDI) in Azure.
  • Utilize network management best practices and monitoring tools to investigate and resolve network related performance issues.
  • Assist with integrating technologies from different vendors in a heterogeneous networking environment.
  • Support the installation, configuration and troubleshooting of IT infrastructure at ESD’s satellite offices.
  • Mentor junior networking staff and supervise network related projects as directed.
  • Travel to various remote office locations as necessary.
  • Assist in IT Disaster Recovery efforts, testing and documentation.
  • Perform other related duties as required by IT management.

MINIMUM REQUIREMENTS:

  • Proven experience in Juniper network routing and switching or other routing and switching platform.
  • Proven experience in routing and switching command line experience.
  • Knowledge of SD-WAN infrastructure and management principles.
  • Familiarity with cloud computing architecture including virtual desktop, storage and backup/recovery.
  • Expertise with Enterprise wired and wireless network systems.
  • Familiarity with ISP management.
  • Experience with Network Monitoring Systems.
  • Expertise with Group Policy, DHCP and DNS management.
  • Ability to independently manage a project and coordinate with network and data center technicians.
  • Must be able to work under deadlines and in an environment where priorities shift.
  • Must be able to collaborate and coordinate across organizational disciplines (security, networking, procurement, Help Desk, etc.).
  • Must be able to function as a team leader.
  • Strong verbal and written communication skills.
  • Ability to multi-task and deliver results within accepted timeframes.
  • Relevant Experience required: Experience in a Network Engineer role.

Education Level Required:

Education Level required: Bachelor’s degree in an IT related discipline with minimum of 3 years’ experience in related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Knowledge & Skills Required

Software / hardware: Juniper switches and routers, SD-WAN and ISP management experience, Microsoft Server operating systems (OS) 2016 - Current, Windows (OS) 10+, Cloud computing architecture, Active Directory management, EXSi, VOIP, SAN/NAS, Enterprise wireless solutions, Dell Server Hardware, Cat 6 cabling, UPS appliances, familiarity with VMware 7.0 + and VMware VDI solutions, Wyse thin clients, HP and Ricoh Printers. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; Ability to work both independently and as part of a team; Strong written and verbal communication skills.

Employee Relations: Role requires analytical and active listening skills; as well as the ability to multi-task and manage daily workload. Must work with end users at all levels of the organization.