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Remote Pos Technical Support Jobs in Rancho Cucamonga, CA

Race Communications

Fiber Designer I - Remote

Phelan, CA · On-site +1

$27 - $30/hr

Remote: California Location Status: Work will be primarily performed remotely from home office ... Collaborates with construction and installation teams to provide technical support during the ...

Sbdinc

Field Sales Representative, Walnut, CA

Walnut, CA · Remote

$84K - $135K/yr

Submit orders by conferring with technical support staff and Inside Sales/Customer Service ... Join us! #LI-DF1 #LI- Remote The Total Target Cash Compensation range for this position is $84,000 ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Rancho Cucamonga, CA

Remote Pos Technical Support information

See Rancho Cucamonga, CA salary details

$14

$26

$45

How much do remote pos technical support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote pos technical support in Rancho Cucamonga, CA is $26.62, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $28.99 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are popular job titles related to Remote Pos Technical Support jobs in Rancho Cucamonga, CA?

For Remote Pos Technical Support jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Remote Pos Technical Support jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Remote Pos Technical Support jobs?

Cities near Rancho Cucamonga, CA with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Customer Success Representative (Technical Support Engineer)

Jonel Engineering

Fullerton, CA • Remote

$50K - $75K/yr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Customer Success Representative (Technical Support Engineer)


Location: [On-site, Remote, or Hybrid]
Company: Jonel Engineering
Website: https://www.jonel.com/


About Jonel Engineering

Jonel Engineering has been a leader in automation, dispatch, and production management solutions for the concrete and construction materials industry for more than 50 years. Our advanced software and plant control systems power critical operations for producers across North America, helping them increase efficiency, consistency, and visibility across their businesses.

We are expanding our customer success team to support our industry-leading Dispatch platform, and we are seeking a technically strong, analytically minded individual who enjoys working closely with customers to maximize solution value.


Position Overview

The Customer Success Representative will support customers using Jonel’s Dispatch software throughout their lifecycle—from onboarding and training to ongoing optimization and troubleshooting. This role is ideal for someone with a business analyst mindset and strong technical aptitude who can understand both the operational workflows of concrete producers and the technical behaviors of dispatch software.

You will serve as a trusted advisor, helping customers adopt best practices, streamline their operations, and integrate Jonel solutions into daily dispatch and logistics processes.


Key Responsibilities

Customer Success & Engagement

  • Act as the primary customer contact for assigned Dispatch accounts.
  • Lead onboarding, training sessions, and early adoption efforts.
  • Monitor customer health, usage, and engagement to drive ongoing success.
  • Conduct periodic business reviews and identify improvement opportunities.


Business Analysis & Workflow Optimization

  • Analyze customer dispatch workflows and operational requirements.
  • Map business processes, identify bottlenecks, and recommend configuration changes.
  • Translate customer needs into clear requirements for internal teams.
  • Assist customers in achieving measurable operational improvements using the software.


Technical Support & Troubleshooting

  • Provide Tier 1–2 technical support for dispatch software usage and configuration.
  • Diagnose issues by reviewing logs, data, network behavior, and system interactions.
  • Work with Engineering, Support, and Product teams to reproduce and resolve complex issues.
  • Document solutions, best practices, and training resources.


Implementation & Product Collaboration

  • Support new customer implementations and software upgrades.
  • Participate in UAT, testing, and validation activities for new features or releases.
  • Communicate product gaps and enhancement requests based on customer insights.
  • Help improve onboarding materials, documentation, and customer-facing guides.


Required Skills & Qualifications

  • 2–5+ years of experience in customer success, technical support, or business analysis.
  • Strong technical aptitude—comfortable troubleshooting software, data, and configurations.
  • Experience analyzing operational workflows in logistics, dispatch, manufacturing, or similar fields.
  • Excellent communication skills and customer relationship-building abilities.
  • Strong analytical skills with the ability to translate business needs into actionable insights.
  • Comfortable guiding customers through process improvements and software adoption.
  • Ability to manage multiple accounts and priorities in a fast-moving environment.


Preferred Qualifications

  • Experience with dispatch, logistics, production, or transportation management systems.
  • Background in the concrete, construction materials, or industrial automation industries.
  • Familiarity with SQL, system logs, data validation, or integrations.
  • Experience using ticketing/CRM systems (e.g., Salesforce, HubSpot, Jira, Zendesk).


What Jonel Engineering Offers

  • Competitive compensation and benefits.
  • Opportunities for professional growth in a technically innovative and mission-critical industry.
  • A collaborative, supportive team focused on customer impact and long-term success.
  • The chance to work with customers whose operations depend on Jonel technology every day.