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Remote Pos Technical Support Jobs in Queens, NY (NOW HIRING)

Composio

Technical Support Engineer

Manhattan, NY · Remote

Remote in North America, PST or EST hours. We need real overlap with both coasts and with our ... MUST HAVES core technical support or developer support you have done deeply technical support at a ...

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$15

$27

$46

How much do remote pos technical support jobs pay per hour?

As of May 27, 2026, the average hourly pay for remote pos technical support in Queens, NY is $27.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are popular job titles related to Remote Pos Technical Support jobs in Queens, NY? For Remote Pos Technical Support jobs in Queens, NY, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Queens, NY look for? The top searched job categories for Remote Pos Technical Support jobs in Queens, NY are:
What cities near Queens, NY are hiring for Remote Pos Technical Support jobs? Cities near Queens, NY with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Technical Support Engineer

Technical Support Engineer

Composio

Manhattan, NY • Remote

Full-time

Posted 6 days ago

Job description

At Composio, we are building infrastructure that allows agents to communicate with the tools you use for work including Github, Gmail, Notion, Salesforce, etc. We are a small team of engineers wrangling problems from context to search, that help us provide the most capable bridge between your agents and your tools. We raised a $25M Series A from Lightspeed with some incredible angels like Guillermo Rauch, Dharmesh Shah, Gokul Rajaram.

Beginning of this year we 3x our ARR; our customers range from YC batch to Wabi, Glean, Zoom and many more. Location: Remote in North America, PST or EST hours. We need real overlap with both coasts and with our customers.

THE ROLE Most "support" roles end at "i filed a ticket for engineering." That's not this role. You take the ticket, reproduce it, find the bug, write the fix, get it reviewed, and ship it. When a customer is down at 2am Pacific you are the one in the slack channel, not waiting for an engineer to wake up.

Half the job is sales adjacent, talking to prospects who hit a sharp edge during evaluation, and converting "this looks broken" into "this is fixed and you should keep building." WHAT YOU'LL DO own the customer support queue end to end. triage, reproduce, fix, ship, close. write code daily.

TypeScript and Python. Small fixes, integration tweaks, sdk patches, whatever the ticket needs. run the bridge between customers and engineering.

file the right GitHub issue, advocate for the right priority, and don't escalate things you can fix yourself. jump into pre sales conversations when a prospect hits a technical wall. unblock them in real time, then feed the friction back into product.

write public docs and troubleshooting guides for the issues you keep seeing. Every recurring ticket should turn into a doc that prevents the next one. own customer health for the accounts you support.

If a customer goes quiet after a bad bug, you reach out. dogfood Composio to automate ticket triage, customer comms, and your own runbooks. MUST HAVES core technical support or developer support you have done deeply technical support at a dev tools, infra, or api company you ship code that goes to production, not just internal tickets you can read a stack trace, a curl request, and a log line and triangulate the bug customer facing you can run a live debugging call with a senior engineer on the other side and keep their trust comfortable doing a mix of support, sales adjacent conversations, and customer success outreach ai native you have built with the language models you use llms to accelerate triage, repro, and writing fixes typist, you can write docs well and explain complex ideas clearly human, you build trust and admit what you don\'t know timezone, you are based in North America in PST or EST hours OPTIONAL background as a backend or full stack engineer who pivoted into customer facing work, or vice versa prior on call rotation experience contributions to a major open source project you have started companies or built large side projects #J-18808-Ljbffr

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