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Remote Pos Technical Support Jobs in Alberta (NOW HIRING)

Remote Desktop Services * Firewalls and network infrastructure * Cloud services * Mobile devices ... Just as important as your technical skills are your communication and people skills

Remote, hybrid or office? Contribute to ambitious projects We're all passionate about contributing ... Provide technical support for the completion of work on the field. Requirements: Bachelor of Civil ...

If you are not located near one of these listed officed a remote working opportunity will be ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Technical requirements: As this position is fully remote, you should comply with several technical ... supports each other, actively communicates, has its own corporate culture, and achieves the goals ...

... and support further annotation efforts. * Participate in remote discussions and workshops to ... Demonstrated experience developing, reviewing, or publishing scientific, technical, or educational ...

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Remote Pos Technical Support information

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are popular job titles related to Remote Pos Technical Support jobs in Alberta? For Remote Pos Technical Support jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Alberta look for? The top searched job categories for Remote Pos Technical Support jobs in Alberta are:
What cities in Alberta are hiring for Remote Pos Technical Support jobs? Cities in Alberta with the most Remote Pos Technical Support job openings:

Proposal Coordinator and Technical Writer

Onterris

Cold Lake, AB • On-site, Remote

CA$30 - CA$45/hr

Full-time

PTO

Posted 21 days ago


Job description

About Us

At Onterris, we build careers grounded in purpose,responsibilityand real-world impact.

"For Planet and Progress" is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected,interwovenand international. Our scientists, engineers, field teams,consultantsand professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive.

When you join us,you'renot just forging acareer,you'rejoining a movement. A movement for better thinking, smartersolutionsand lasting impact.

Together, we will advance our way of life and protect the integrity of our environment every step of the way.

About You

Are you ready to join an inclusive work environment, committed to leadingnew ideasand pathways, and to delivering value? If the answer is "Yes," then we have an exciting career opportunity for you. AsaProposal Coordinator and Technical Writer,you will play a key role in developing, coordinating, and delivering high-quality proposals and technical documents in the environmental engineering industry.This role will be based in theOnterrisGrowth Enablement Center andreport to the Canada Proposal Manager. In the day-to-day, this position willwork closely with business line leaders for guidance, support, and task assignments.

We offer a comprehensive compensation package, which includes benefits, RRSP matching, vacation days and sick days.This is a permanent position with anhourly rate range of$30to $45CAD, startingpay is dependent on multiple factors, such as skills,experienceand work location. We are also committed to flexible work hours and schedules, team-based work, and cross-training opportunities.

A Day in the Life

You will play a key role in developing, coordinating, and delivering high-quality proposals and technical documentsin the environmental engineering industry.This position requiresstrong technical writing and communications skills, and the ability to collaborate with multi-disciplinary teamsto produce compelling, compliant, and strategically positioned proposals.

This position is fully remote (telecommute) with occasional travel to office locations for team meetings, and the opportunity to attend annual work-related retreats and events.

As a key member of the Proposal Team, this rolewillbe responsible fora full range ofactivities including:

  • Lead the planning, development, and submission of high-quality proposals for environmental engineering projects, ensuring compliance with client and regulatory requirements.

  • Analyze RFPs and solicitation documents to understand client needs, develop proposal outlines, and ensure all responses are compliant, concise, and strategically positioned to highlight differentiators.

  • Collaborate withsubjectmatter experts,project managers,andsales,to gather and integrate technical content and insights that shape compelling proposal narratives.

  • Write, edit, and format both technical and non-technical sections-including project descriptions, methodologies, executive summaries, and personnel resumes-clearly articulating the organization's value propositions and win themes.

  • Manage proposal timelines, milestones, and deliverables, coordinating input from various stakeholders to ensuretimelysubmission.

  • Lead or supportproposal kickoff meetings, content planning sessions, and review cycles to ensure proposals and strategically aligned and high quality.

  • Ensure all proposal materials are persuasive,accurate, and tailored to maximize win potential,maintainingclarity, consistency, and alignment with RFP specifications.

  • Develop andmaintaina repository of standard responses, case studies, and project summaries to streamline future proposal development and support continuous improvement.

  • Translate complex technical information into clear, persuasive, and client-focused content for both technical and non-technical audiences.

  • Coordinategraphics, charts, and visual elements with designers and/or technical staff to enhance the clarity and impact of proposal content.

  • Maintain records of proposals, outcomes, and feedback to inform future strategies and enhance proposal quality.

  • Participate in post-submission debriefs and lessons learned sessions to continuously improve proposal processes and win strategies.

Your Expertise and Skills

  • Bachelor's degreeina Science or Engineering field, Communications, Technical Writing, English, or a related fieldconsidered an asset.

  • 5-10+years of experience in proposal coordination or technical writing, with a focus onbids in the environmental engineeringfield targetingenergy,miningor infrastructuresectors.

  • Demonstratedexperience responding to public sector procurements such as RFPs, RFQs, RFSQs, and Statements of Qualifications (SOQs).

  • Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into clear and compelling narratives.

  • Advancedproficiencyin Microsoft Office Suite(Word, SharePoint, etc.); experience with proposal management and documentation tools (e.g., Adobe Acrobat, InDesign,Loopio) is an asset.

  • Strong organizational skills and attention to detail.

  • Ability to manage multiple projects and deadlines in a fast-paced environment.

  • Collaborative approach and ability to work with cross-functional teams.

  • Shipley, APMP, or other similar certifications/training are desired.

  • Must be able to work full-time hours, with flexible scheduling options.

Thispostingreflects a current vacancy that the company is activelyseekingto fill.

Are you the onewe'relooking for?Please apply to us directly.As a note, we are not accepting third party agency applicants at this time.

Onterrisis committed to providing a safe and productive work environment and to promoting the health,safetyand well-being of our employees. In keeping with our Health & Safety Policy, individuals in safety sensitive positions are subject to pre-employment, pre-access (and in some client cases, random) alcohol & drug testing as well asdriversabstract reviews.

Applicants must have legal authorization to work in Canada with no restrictions.

Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational risks intersect. Guided by our mission to advance the way of life without compromising the integrity of our environment, we believe environmental responsibility and human progress are fundamentally connected. Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients' resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. For more information, visit www.onterris.com.

We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants. For US residents, click here to learn more.