Working remote In this role you will: Build & Manage Assigned Customer and/or Categories ... Collaborate on annual business planning, merchandising support, trade management Accelerate Team ...
Working remote In this role you will: Build & Manage Assigned Customer and/or Categories ... Collaborate on annual business planning, merchandising support, trade management Accelerate Team ...
Remote Pos Support information
See Rochester, NY salary details
$9.96 - $11.62
2% of jobs
$11.62 - $13.28
3% of jobs
$13.28 - $14.94
10% of jobs
$16.07 is the 25th percentile. Wages below this are outliers.
$14.94 - $16.60
15% of jobs
The median wage is $18.10 / hr.
$16.60 - $18.26
22% of jobs
$18.26 - $19.92
18% of jobs
$20.50 is the 75th percentile. Wages above this are outliers.
$19.92 - $21.58
14% of jobs
$21.58 - $23.24
7% of jobs
$23.24 - $24.90
5% of jobs
$24.90 - $26.56
2% of jobs
$26.56 - $28.22
1% of jobs
$9
$19
$28
How much do remote pos support jobs pay per hour?
As of Aug 25, 2026, the average hourly pay for remote pos support in Rochester, NY is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.87 per hour, depending on experience, location, and employer.
What is a Remote POS Support specialist?
A Remote POS (Point of Sale) Support specialist is a professional who provides technical assistance and troubleshooting for POS systems from a remote location. They help retail, restaurant, or service businesses resolve software, hardware, or network issues affecting their sales terminals. Their duties often include guiding users through problem-solving steps, configuring systems, and escalating complex issues as needed. Remote POS Support specialists play a crucial role in minimizing downtime and ensuring smooth sales operations.
What are the key skills and qualifications needed to thrive as a Remote POS Support specialist?
To thrive as a Remote POS Support Specialist, you need strong troubleshooting abilities, familiarity with point-of-sale (POS) systems, and typically a background in IT support or customer service. Experience with remote desktop tools, ticketing systems, and knowledge of specific POS software platforms like Square, Clover, or NCR is often required. Excellent communication, patience, and problem-solving skills help you resolve issues efficiently and maintain positive client relationships. These skills ensure quick and effective support, minimize downtime for businesses, and uphold customer satisfaction in a remote environment.
What are some common challenges faced by Remote POS Support specialists, and how can they effectively address them?
Remote POS Support specialists often encounter challenges such as troubleshooting technical issues without physical access to the hardware, communicating clearly with non-technical users, and managing multiple support requests simultaneously. To address these challenges, successful specialists rely on strong problem-solving skills, clear written and verbal communication, and effective use of remote access tools. Building rapport with clients and following structured troubleshooting procedures also help ensure issues are resolved efficiently and professionally.
What is the difference between Remote Pos Support vs Remote Customer Service Representative?
| Aspect | Remote Pos Support | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | Basic computer skills, POS system knowledge | Communication skills, customer service experience |
| Work Environment | Retail or hospitality settings, remote support for POS systems | Call centers, retail, or online support roles |
| Employer & Industry Usage | Retail, hospitality, food service | Various industries including retail, telecom, e-commerce |
| Common Search & Comparison | Yes | No |
Remote Pos Support focuses on assisting businesses with POS system issues, requiring technical knowledge of POS hardware and software. In contrast, Remote Customer Service Representatives handle general customer inquiries, emphasizing communication and problem-solving skills. While both roles involve remote work, they serve different industry needs and skill sets.
What are popular job titles related to Remote Pos Support jobs in Rochester, NY?
For Remote Pos Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Pos Support jobs in Rochester, NY look for?
The top searched job categories for Remote Pos Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Pos Support jobs?
Cities near Rochester, NY with the most Remote Pos Support job openings:
National Account Manager, Northeast Regional Grocery-Pet Team
Rochester, NY • Remote
J.M. Smucker Company •
Manufacturing • 1 - 5K employees1,001 - 5,000 employees
8.3
Based on 22 frontline employees who took The Breakroom Quiz
48th of 443 rated food and drinks producers
People enjoy working here
Good employer
Paid breaks
Respectful managers
Good training
Full-time
Posted 21 days ago
Job description
Your Opportunity as National Account Manager, Northeast Regional Grocery (Wakefern, Giant Eagle, Market Basket, Weis, Wegmans, Tops, PriceChopper)
This role is a Sales National Account Manager for a group of Regional Grocery Retailers. You will manage Smucker's Pet business plan; responsible for delivering top line sales & bottom-line profit targets for assigned categories and/or customers.
Location: NY/NJ within driving distance to one or more core account, PA within driving distance to Giant Eagle or JM Smucker Corp Base in Orrville, OH
Work Arrangements: Working remote
In this role you will:
Build & Manage Assigned Customer and/or Categories
- Responsible for achieving net sales targets at customers
- Build and maintain relationships within key customer contacts
- Develop strategies to drive brand and category growth and achieve or exceed sales and profit goals
- Lead negotiations for business planning, new items, key initiatives, etc.
- Influence key customer to implement solutions through fact-based presentations that deliver results that are beneficial for both customer and company
- Manage execution of everyday business in partnership with customer, including item setup/ maintenance, logistics and inventory management, etc.
- Execute all agreed to programming with customer to include accurate, timely forecasting and detailed follow through; compliant with audit requirements
- Understand retailer omni-channel marketplace and brand growth opportunities
Business Planning & Analyses
- Communication and alignment with Director on growth opportunities
- Perform analysis of sales and profit components, including merchandising, promotional and supply chain opportunities
- Work with syndicated/other data sources to both manage and inform strategic and tactical trade plans
- Effective trade budget management, accurate and timely visibility
- Forecast monthly and quarterly sales and effectively communicate internally for production planning
- Ad-hoc financial and data analysis, including pre/post event analysis
- Collaborate on annual business planning, merchandising support, trade management
Accelerate Team Performance
- Drive business planning process working closely with cross-functional business partners and provide & receive direction from Manager & Leadership on opportunities to improve P&L key metrics based on analysis of promotion, spending, and volume
- Drive strategic partnership with internal and external stakeholders
- Participate in assigned projects involving industry organizations, supply chain initiatives, etc.
What we are looking for:
Minimum Requirements:
- Bachelor's degree
- 5+ years of CPG sales experience with direct national account HQ management experience
- Experience working with this set of customer or similar regional grocery accounts
- Experience working with syndicated data (IRI or Nielsen/Circana)
- Self-motivated and has ability to manage and prioritize multiple/diverse priorities
- Excellent oral & written communication skills
- Ability to manage extended work schedules as needed, overnight travel up to 10 times annually and adhere to company policies & procedures
Additional skills and experience that we think would make someone successful in this role:
- Proficiency in Microsoft Office Suite; Advanced Excel skill set
- Strong analytical skills, with solid P&L financial understanding
- Experience working with POS or Card data
- Consumer Packaged Goods industry experience
#LI-MR1
TheRight Placefor You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in ourBasic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
Stay connected with usonLinkedIn
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.
About J.M. Smucker
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Orrville, OH, US
Year founded
1897
Website
What J.M. Smucker employees say
Pay
Benefits
Hours and flexibility
Workplace
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