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Remote Customer Order Specialist Jobs in Rochester, NY

Paychex

Order Management Specialist I

West Henrietta, NY · Remote

$18.75 - $25/hr

Provides customer service to internal clients related to order status, delivery information, and specifics for inventory items. Responsibilities * Receives and processes orders from internal and ...

HSS Careers

Remote Sales Specialist

Rochester, NY · Remote

$69K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... Previous sales or customer service experience * Strong interpersonal and relationship-building ...

HMG Careers

Remote Sales Enrollment Specialist

Retsof, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Order Specialist information

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$11

$19

$29

How much do remote customer order specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote customer order specialist in Rochester, NY is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.35 per hour, depending on experience, location, and employer.

What is a remote customer order specialist?

Remote Customer Order Specialists are professionals who manage and process customer orders from a remote location, typically working from home or another off-site location. Their primary responsibilities include handling customer inquiries, processing orders, resolving issues, and ensuring customer satisfaction throughout the order process. They utilize various systems and communication tools to track orders, update customers, and collaborate with other departments as needed. Strong communication skills, attention to detail, and proficiency with order management software are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote customer order specialist?

To thrive as a Remote Customer Order Specialist, you need strong organizational skills, attention to detail, and experience in order processing or customer service, often supported by a high school diploma or equivalent. Familiarity with order management systems (OMS), CRM platforms like Salesforce, and proficiency in Microsoft Office are typically required. Exceptional written and verbal communication, problem-solving abilities, and the capacity to work independently help professionals excel in this role. These skills ensure accurate order fulfillment, high customer satisfaction, and efficient remote operations.

How does a remote customer order specialist typically collaborate with other departments to resolve order issues?

As a Remote Customer Order Specialist, you will often work closely with teams such as warehouse staff, shipping coordinators, and the billing department to resolve customer order issues efficiently. Collaboration is usually done via email, chat platforms, or virtual meetings, ensuring that customer concerns are addressed quickly and accurately. Building strong communication channels with these teams is key to resolving discrepancies, expediting orders, and keeping customers informed throughout the process. This collaborative environment fosters problem-solving and helps you gain insight into various aspects of the order fulfillment process.

What is the difference between Remote Customer Order Specialist vs Remote Customer Service Representative?

AspectRemote Customer Order SpecialistRemote Customer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, providing support, and resolving issues
Required SkillsOrder management, product knowledge, attention to detailCommunication skills, problem-solving, empathy
Work EnvironmentOrder processing systems, CRM tools, e-commerce platformsCall centers, chat platforms, email support
Common CertificationsNone typically required, but familiarity with CRM or order management software helpsCustomer service certifications (e.g., CCSP) beneficial

While both roles involve assisting customers remotely, the Remote Customer Order Specialist focuses on processing and managing orders, ensuring accuracy and efficiency. In contrast, the Remote Customer Service Representative handles a broader range of customer inquiries and support issues. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are popular job titles related to Remote Customer Order Specialist jobs in Rochester, NY?

For Remote Customer Order Specialist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Order Specialist jobs in Rochester, NY look for?

The top searched job categories for Remote Customer Order Specialist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Customer Order Specialist jobs?

Cities near Rochester, NY with the most Remote Customer Order Specialist job openings:

Remote Customer Order Specialist jobs near you
Infographic showing various Remote Customer Order Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,365 per year, or $19.4 per hour.

Remote Customer Support - Travel Industry

Dreams Travel CR

Rochester, NY • Remote

Full-time

Re-posted 7 days ago

Job description

We are looking for motivated individuals who are passionate about travel to join our growing team as Travel Experience Specialists in a remote work environment.

In this role, you will help travelers plan unforgettable experiences by providing destination guidance, organizing travel details, and supporting clients throughout their entire planning process.

As a Travel Experience Specialist, you will work remotely while helping clients transform their travel ideas into well-organized itineraries and memorable experiences. This is an excellent opportunity to develop skills within the travel industry, collaborate with international travel suppliers, and build a flexible career while supporting travelers at every stage of their journey.

Key Responsibilities:

  • Communicate with clients
    through various platforms
  • Assist with travel
    confirmations
  • Provide accurate and helpful
    information
  • Follow up with clients prior
    to travel

Requirements:

  • Strong attention to detail
  • Good organizational skills
  • Customer service experience
    preferred
  • Interest in the travel
    industry

Benefits:

  • Work from home
  • Flexible schedule
  • Ongoing training
  • Growth potential

Apply