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Remote Phone Operator Jobs in Racine, WI (NOW HIRING)

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. You're what binds us together. At ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ...

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All JobsPhone Operator JobsRemote Phone Operator JobsRemote Phone Operator Jobs in Racine, WI

Remote Phone Operator information

See Racine, WI salary details

$8

$16

$23

How much do remote phone operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote phone operator in Racine, WI is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Racine, WI?

For Remote Phone Operator jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Racine, WI look for?

The top searched job categories for Remote Phone Operator jobs in Racine, WI are:

What cities near Racine, WI are hiring for Remote Phone Operator jobs?

Cities near Racine, WI with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Racine, WI as of August 2026, with employment types broken down into 36% Full Time, and 64% Part Time. Highlights an 100% Remote job distribution, with an average salary of $34,833 per year, or $16.7 per hour.

Customer Service Representative

DRUM Associates

Milwaukee, WI • Remote

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

About the Company

Our client is a well-established Durable Medical Equipment (DME) and Home Medical Equipment (HME) provider that has been serving patients, healthcare partners, and facilities for decades. They specialize in delivering essential medical equipment and supplies that support patient health, recovery, independence, and quality of life. With a strong reputation in the healthcare community, they are committed to providing exceptional service and ensuring patients receive the products they need in a timely and accurate manner.


Position Overview

The Customer Service Representative plays a critical role in supporting patients, providers, referral sources, and healthcare partners throughout the medical equipment ordering process. This position is responsible for accurately processing orders, managing inbound customer inquiries, coordinating documentation, and ensuring a positive customer experience from start to finish.


Key Responsibilities

  • Accurately enter and process approximately 15 medical equipment orders per day
  • Handle approximately 40 inbound customer calls daily
  • Serve as a primary point of contact for patients, providers, referral sources, and healthcare partners
  • Review and process prescriptions, documentation, and medical orders received via email, fax, and other communication channels
  • Provide updates on orders, product availability, and delivery status
  • Maintain accurate customer records and documentation within company systems
  • Develop expertise in the company's product catalog to effectively support customers and healthcare partners
  • Resolve customer issues and escalate concerns when appropriate
  • Collaborate with internal teams to ensure timely and accurate order fulfillment


Qualifications

  • Minimum 3 years of customer service experience
  • Strong attention to detail and organizational skills
  • Excellent communication and problem-solving abilities
  • Passion for helping patients and customers
  • Strong attendance and reliability
  • Ability to learn new systems and technology quickly
  • Proficiency with Microsoft Outlook, Teams, and other business applications


Preferred Qualifications

  • Experience in Durable Medical Equipment (DME), Home Medical Equipment (HME), healthcare customer service, medical office support, patient access, insurance verification, or medical billing
  • Familiarity with Brightree, HubSpot, or similar software platforms
  • Knowledge of Medicare, Medicaid, insurance verification, prior authorizations, or healthcare documentation workflows


Work Environment

  • Remote – but must be location in Wisconsin or Minnesota
  • Collaborative and team-oriented environment
  • Opportunity to make a meaningful impact by helping patients receive critical medical equipment and supplies