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Remote Phone Operator Jobs in Racine, WI (NOW HIRING)

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Remote Phone Operator information

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$8

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How much do remote phone operator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote phone operator in Racine, WI is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Racine, WI?

For Remote Phone Operator jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Racine, WI look for?

The top searched job categories for Remote Phone Operator jobs in Racine, WI are:

What cities near Racine, WI are hiring for Remote Phone Operator jobs?

Cities near Racine, WI with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Racine, WI as of August 2026, with employment types broken down into 82% Full Time, and 18% Temporary. Highlights an 100% Remote job distribution, with an average salary of $34,833 per year, or $16.7 per hour.

Registered Client Care Services Rep (AMO) (s6/63 or s7 & 63) - Remote

Northwestern Mutual Life Insurance Company

Milwaukee, WI • Remote

$32.66/hr

Full-time

Posted 12 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance

Job description

Job Description

The Registered Client Care Services Representative delivers exceptional, personalized service to clients and field partners while operating in a registered call center environment. This role supports Advanced Market Operations by servicing Universal Life, Variable Universal Life, and other advanced product lines, resolving complex policy and investmentrelated inquiries, processing transactions, and educating clients and Financial Representatives on servicing options and digital tools. The role ensures accuracy, compliance, and a highquality client experience across all interactions

Primary Duties & Responsibilities

  • Deliver a personalized and remarkable experience for clients by answering questions, offering service options, andassistingwith transactional needs in a call center environment.
  • Resolve basic and intermediate (semicomplex) inquiries from Financial Representatives and clients; actively buildingproficiencyin complex work.
  • Research and evaluate solutions to complex issues byidentifyingroot causes and applying judgment when procedures require deviation.
  • Take ownership of client interactions,anticipatingfuture needs to prevent repeatcallsand reduce unnecessary transfers.
  • Deescalate challenging client situations while guiding them through unique or complex questions.
  • Serve as a trusted advocate for Financial Representatives, partnering to meet client needs effectively.
  • Embrace and promotenew technology, educating clients and field partners on digital tools and selfservice capabilities.
  • Understand how systems, processes, and outcomes connect to ensure quality and risk mitigation.
  • Drive continuous improvement by recommending or adapting processes to support change.
  • Build andmaintainprofessional relationships to enhance client loyalty and reinforce Northwestern Mutual's brand.
  • Manage phone and transactional responsibilities while adhering to confidentiality, privacy, and compliance standards.
  • Adapt to shifting work priorities to meet changing business and customer demands.

Qualifications

  • Associate degree in business or related field, or equivalent combination of education and experience.
  • Minimum 2 years of customer service experience,demonstratingstrong client service skills.
  • FINRA Licensing: Series 6 or 7 and Series 63
  • Understanding ofinvestment or income-related financial products (e.g., VA, VL, VUL, Retirement or Business markets).
  • Basic awareness of tax implications related to transactions.
  • Strong written and verbal communication skills.
  • Ability to multitask and manage a high call/case volume with accuracy.
  • Strong organizational skills with the ability to prioritize effectively.
  • Demonstrated desire for continuous learning and skill development.
  • Strong problemsolving skills with the ability to propose actionable solutions.
  • Proficiencywith computer systems, solid keyboarding skills, and comfort with current software tools.

Skills you have

Adaptive Communication (NM)-Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences.

Attention to Detail (NM) -Focuses on specific details to spot and correct errors in advance of them being found andsurpassquality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality.

Quality Acumen (NM) -Demonstratesthorough understanding of the professional domain, adheres toestablishedindustry standards, andexhibitseffective consultative behaviors. Continuously enhances knowledge through learning and experience, implements best practices consistently to provide better solutions, exceptional quality of service, and offers a seamless user experience.

Customer Service Mindset (NM) -Anticipatescustomer needs and applies understanding of customer needs or perspectives to solve problems and drive outcomes as the basis for decision making. Leverages knowledge of trends affectingcustomerto help them make informed decisions.

Prioritization (NM)- Assesses and accurately assigns priority levels to different tasks based on importance, urgency, and alignment to business and strategic goals.

This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 63 - FINRA, Series 6 - FINRA, SIE - FINRA

Compensation Range:

Pay Range - Start:

$21.77

Pay Range - End:

$32.66

Geographic Specific Pay Structure:

Structure 110:

Structure 115:


We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.


Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!


Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.


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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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