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Remote Phone Operator Jobs in Portland, OR (NOW HIRING)

Moda Health

RN Hospital Claims Auditor

Portland, OR · On-site +1

$78K - $98K/yr

Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone ... A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work.

GEICO

Territory Sales Manager (PORTLAND, OR)

Portland, OR · On-site +1

$104K - $161K/yr

Territory Sales Manager (PORTLAND, OR) REMOTE: * City to reside in/near: Portland, OR - RELOCATION ... Manage agents within a designated area of responsibility using in-person, virtual, phone, and email ...

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All JobsPhone Operator JobsRemote Phone Operator JobsRemote Phone Operator Jobs in Portland, OR

Remote Phone Operator information

See Portland, OR salary details

$9

$18

$26

How much do remote phone operator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote phone operator in Portland, OR is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $20.67 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Portland, OR?

For Remote Phone Operator jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Portland, OR look for?

The top searched job categories for Remote Phone Operator jobs in Portland, OR are:

What cities near Portland, OR are hiring for Remote Phone Operator jobs?

Cities near Portland, OR with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,396 per year, or $18.9 per hour.

Appeal Coordinator I, Govt Programs

Moda Health

Milwaukie, OR • On-site, Remote

$21.30 - $23.96/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Moda Health rating

8.5

Company rating: 8.5 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

109th of 315 rated insurance

Job description

Let’s do great things, together!

About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.
​​​​​​Job Summary:
Investigate and respond to medical, pharmacy and dental grievances, complaints, appeals, and inquiries for the organization.  Respond to outside regulatory inquiries as needed. This position is in Government Programs.

This is a FT WFH position.

Pay Range

$21.30 - $23.96 hourly ​​​(depending on experience). 
*Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.


Please fill out an application on our company page, linked below, to be considered for this position.


Benefits:

  • Medical, Dental, Vision, Pharmacy, Life, & Disability
  • 401K- Matching
  • FSA
  • Employee Assistance Program
  • PTO and Company Paid Holidays


Primary Functions:​​​​

  1. Research all grievances, complaints, correspondence, and appeals. Perform a complete review at each stage of the complaint/appeal process and ensure the appropriate documentation, including claim review to determine over/underpayment.
  2. Respond in writing (or orally when appropriate) to requests, grievances, complaints, and appeals within the mandated timeframes.
  3. Ability to maintain a full caseload.
  4. Communicate effectively and appropriately with other departments to ensure complete and fair reviews of grievances, complaints, and appeals.
  5. Communicate by letter and/or telephone with members, claimants, independent review entities, attorneys, and providers regarding claims/policies on Moda Health benefit plans.
  6. Interpret contracts (evidence of coverage; handbooks) and determine actions required.
  7. Respond to independent review entity requests for member case files within the stipulated timelines and ensure appropriate documentation required for reporting. Staff may also be required to respond to DFR requests or attend Medicaid hearings as a representative of the company.
  8. Work with appropriate departments to effectuate decisions.
  9. Meets the departments established production and accuracy standards for case completion.
  10. Accurately document in system the outcome of grievances, complaints, and appeals.
  11. Other duties as assigned

Required Skills & Experience:

  1. High School diploma or equivalent.
    • 6 months to 2 years of experience of medical/dental claims processor or customer service preferred.  
    • Demonstrated knowledge of CMS rules for Medicare and Medicaid grievance, complaint and appeal processes preferred.
    • Knowledge and understanding of complaint and appeal procedures preferred.
  2. Ability to interpret benefit contracts and/or Moda Health administrative policies, products, and business lines.
  3. Demonstrated strong reading, verbal, written and interpersonal communication skills.
  4. Demonstrated initiative, analytical, problem solving, and organizational skills.
  5. 10 key proficiency of 105 kspm on a numeric keypad.
  6. Type a minimum of 25 wpm accurately on a computer keyboard.
  7. Demonstrated proficiency in computer applications such as Word, Excel, or other core operating systems.
  8. Ability to work well under pressure and meet deadlines while completing a high volume of work.
  9. Ability to maintain confidentiality and project a professional business image.
  10. Ability to adhere to Moda Health attendance policies and work assigned schedule which may include some overtime and occasional weekend and Holiday coverage.
  11. Ability to communicate positively, patiently, and courteously.

Working Conditions & Contact with Others: 

  • Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need.

  • Inside the company including with Medicare Programs, Medicaid Services, Professional Relations and Contracting, Customer Service, Membership Accounting, Claims, Legal Services, Regulatory, Compliance, Privacy and Healthcare Services teams. Outside the company with Members, Provider Offices, Independent Review Entities, Attorneys, and contracted vendors.

Together, we can be more. We can be better.
 ​​​​​​
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. 
For more information regarding accommodations please direct your questions to Kristy Nehler and Danielle Baker via our humanresources@modahealth.com email.

 

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