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Remote Phone Operator Jobs in Layton, UT (NOW HIRING)

Kelso Industries

BAS Client Service Representative

Ogden, UT · Remote

$15.75 - $21.25/hr

Kelso Connected & Remote BAS Services The CSR will position Kelso Connected as a key component of the KBS BAS service strategy. * Customer Discovery & Consultative Selling Use a structured discovery ...

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Remote Phone Operator information

See Layton, UT salary details

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How much do remote phone operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote phone operator in Layton, UT is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Layton, UT?

For Remote Phone Operator jobs in Layton, UT, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Layton, UT look for?

The top searched job categories for Remote Phone Operator jobs in Layton, UT are:

What cities near Layton, UT are hiring for Remote Phone Operator jobs?

Cities near Layton, UT with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Layton, UT as of August 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 100% Remote job distribution, with an average salary of $33,751 per year, or $16.2 per hour.

BAS Client Service Representative

Ogden, UT • Remote

Kelso Industries
See more jobs at Kelso Industriesexternal

$15.75 - $21.25/hr

Full-time

Posted 28 days ago

Key responsibilities

  • Develop and close new recurring BAS service agreements within the assigned territory and customer base.

  • Convert existing KBS customers into formal BAS service agreements and support renewal processes.

  • Position Kelso Connected as part of the BAS service strategy and conduct customer reviews to reinforce value and identify opportunities.

Job description

Travel: Approximately 20-40%, based on territory and customer requirements

Position Summary

The BAS Client Service Representative (CSR) is responsible for developing, selling, renewing, and expanding recurring Building Automation Systems service agreements for existing and prospective KBS customers.

The primary objective is to transition customers from a traditional break/fix and Time & Material (T&M) service model to a proactive, planned BAS service relationship.

BAS modernization and migration planning

 

Key Responsibilities

  1. BAS Service Agreement Sales
  • Develop and close new recurring BAS service agreements within the assigned territory and customer base.
  • The objective is to build long-term recurring customer relationships, not simply generate individual service calls.
  1. Existing KBS Customer Conversion
  • A major focus of this position is converting existing KBS customers into formal BAS service agreements.
  • The CSR should help customers understand the difference between reactive support and proactive BAS lifecycle management.
  1. Kelso Connected & Remote BAS Services

The CSR will position Kelso Connected as a key component of the KBS BAS service strategy.

  1. Customer Discovery & Consultative Selling

Use a structured discovery process to understand the customer's:

  • Facility portfolio
  • BAS platforms
  • HVAC equipment
  • Operational requirements
  • Current maintenance practices
  • BAS staffing capabilities
  • Existing service providers
  • System reliability issues
  • Comfort complaints
  • Energy concerns
  • Alarm-management challenges
  • Cybersecurity concerns
  • Capital-planning requirements
  • System obsolescence
  • Reporting expectations

The CSR should ask questions that uncover the business impact of BAS problems rather than focusing exclusively on technical deficiencies.

  1. New Customer Business Development
  • Develop BAS service opportunities with organizations that do not currently use KBS.
  1. Service Agreement Renewals & Retention
  • Own or support the commercial renewal process for assigned BAS service agreements.
  • Renewal should be treated as an ongoing account-management process, not an event that begins shortly before contract expiration.
  1. Account Development
  • The CSR is responsible for growing the value of assigned BAS customer relationships.
  • The objective is to become the customer's long-term BAS lifecycle partner.
  1. Repair & Small Project Opportunities
  • Work closely with BAS Field Service Operations and the BAS Parts Coordinator to ensure deficiencies identified during service are addressed.
  • The CSR maintains commercial ownership of the customer relationship while technical and operational personnel provide the necessary technical support.
  1. Project & Warranty Conversion
  • Work with BAS Project Management and Field Service Operations to transition completed BAS projects into recurring service relationships.
  • Engage customers during the warranty period to demonstrate the value of our services.
  1. Customer Business Reviews
  • Conduct periodic customer reviews based upon account size and service level.
  • Use these reviews to reinforce KBS value, strengthen customer relationships, and identify additional opportunities.
  1. Coordination with KBS Operations
  • The CSR is the commercial relationship owner but must maintain close coordination with Operations.
  1. CRM & Pipeline Management
  • Maintain accurate customer and opportunity information within KBS CRM systems.
  • Sales activity should provide leadership with reliable visibility into the BAS service pipeline.
  1. BAS Platforms
  • The CSR does not need to be a BAS programmer but should develop sufficient technical knowledge to confidently discuss BAS service requirements across major platforms.
  • The CSR should understand that KBS's value is its ability to provide a system-agnostic service approach across diverse customer portfolios.

Qualifications

Required

  • 3+ years of experience in BAS, HVAC, mechanical service, technical sales, service sales, account management, facility services, or related industry.
  • Demonstrated customer relationship skills.
  • Strong communication and presentation skills.
  • Ability to identify customer needs and develop solutions.
  • Strong organizational and follow-up skills.
  • Ability to manage multiple customers and opportunities.
  • Comfortable discussing technical solutions with facility personnel.
  • Ability to work effectively with technical and operational teams.
  • Working knowledge of CRM and Microsoft 365 applications.
  • Ability to travel throughout assigned territory.

Preferred

  • BAS service or controls experience.
  • HVAC service agreement sales experience.
  • Existing relationships within commercial and institutional facility markets.
  • Experience selling recurring service agreements.
  • Familiarity with Niagara and major BAS platforms.
  • Experience with remote monitoring, FDD, analytics, energy services, or smart-building technologies.
  • Understanding of BAS OT cybersecurity fundamentals.
  • Experience selling multi-site or portfolio-level service agreements.

Apply