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Remote Phone Bank Jobs (NOW HIRING)

ICONMA

Help Desk Phone Analyst

$21 - $28.75/hr

ICONMA is a company seeking an OSS Help Desk Phone Analyst for their Richmond, VA/Remote location ... Banking or financial services experience Company : ICONMA: Your Partner in Global Staffing ...

Towne Bank

Treasury Member Care Specialist

Suffolk, VA · Remote

... Online Banking (including Bill Pay), Positive Pay, Remote Deposit Capture (RDC), and other Cash ... phone conversation. * Intermediate-level proficiency with Microsoft Office Suite. * Must have ...

USAA

Customer Service - Bank Sales & Service

Phoenix, AZ · On-site +1

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a highvolume, fastpaced contact center environment * 6+ months of heavy phone ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site +1

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Over six months of highvolume phone engagement (60%+), demonstrating strong communication ...

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Remote Phone Bank information

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$5

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How much do remote phone bank jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote phone bank in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A remote phone bank position can offer opportunities to earn $2000 weekly by working full-time hours, often requiring strong communication skills and experience with customer service or sales. Achieving this income level may involve high-volume calling, performance-based incentives, or advanced roles within the organization. Consistent scheduling, effective use of scripts, and meeting or exceeding targets are key factors in reaching higher earnings in this role.

How to make $1000 a week remotely?

A remote phone bank position typically pays per hour or per completed call, so earning $1000 weekly requires consistent high-volume work and efficient communication skills. To reach this goal, workers often need to work full-time hours, develop strong sales or outreach skills, and use relevant tools like CRM software. Earning this amount may also depend on the company's pay structure and commission opportunities.

What job makes $10,000 a month without a degree?

A remote phone bank position typically does not pay $10,000 a month without significant experience, sales skills, or commission-based incentives. High earnings in such roles are rare and usually require advanced sales abilities, performance bonuses, or management responsibilities. Most jobs offering this level of income generally require specialized skills, certifications, or entrepreneurial ventures.

Can I work remotely for a bank?

A remote phone bank position involves making calls and handling customer inquiries from a remote location. Many banks and financial institutions offer remote customer service or telefunding roles that can be performed from home, often requiring communication skills and familiarity with call center software. Availability depends on the employer's policies and the specific role's requirements.

What is the difference between Remote Phone Bank vs Remote Call Center Agent?

AspectRemote Phone BankRemote Call Center Agent
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentPrimarily remote, focused on political, nonprofit, or survey campaignsRemote, customer service or technical support settings across various industries
Employer & IndustryPolitical campaigns, nonprofits, market research firmsCustomer service centers, tech companies, retail, healthcare
Search & Comparison IntentFocus on political or survey-related rolesCustomer support and service roles across industries

Remote Phone Bank roles typically involve conducting surveys or political outreach from home, often for campaigns or research. Remote Call Center Agents handle customer inquiries, support, or sales remotely across various industries. While both are remote customer interaction roles, they differ mainly in purpose and industry focus.

What cities are hiring for Remote Phone Bank jobs? Cities with the most Remote Phone Bank job openings:
What are the most commonly searched types of Phone Bank jobs? The most popular types of Phone Bank jobs are:
What states have the most Remote Phone Bank jobs? States with the most job openings for Remote Phone Bank jobs include:
What job categories do people searching Remote Phone Bank jobs look for? The top searched job categories for Remote Phone Bank jobs are:
Remote Phone Bank jobs near you
Infographic showing various Remote Phone Bank job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.
Help Desk Phone Analyst

Help Desk Phone Analyst

ICONMA

Remote

$21 - $28.75/hr

Full-time

Posted 8 days ago

Job description

Job Summary:
ICONMA is a company seeking an OSS Help Desk Phone Analyst for their Richmond, VA/Remote location. The role involves providing support through troubleshooting and triaging activities for standard problems encountered by end-users, while adhering to compliance regulations and client policies.
Responsibilities:
• Help Desk Phone Analyst provides support in the form of troubleshooting and triaging activities for standard problems encountered by end-users to determine a Resolution and often provides educational training on various systems supported by Originations Servicing Support (OSS).
• Each Phone Analyst Adheres to Compliance regulations and adheres to Client Policies and Procedures related to the scenario.
• If the Phone Analyst is unable to resolve the related issue the call will get escalated to a more experienced OSS teammate to further triage and resolve the issue and/or work closer with Level 2 Production Support for a resolution.
• Troubleshoot, Analyze and Resolve related issues using available resources and tools.
• Report any new issues immediately to next level support and Management.
• Speak with end-users to resolve their issues quickly and determine a root cause.
• Support roll-out of new applications.
• Completes call logs in Salesforce on each call and works bulk requests in between calls.
• Educate each Teammate on each issue to ensure the end-users have an understanding on how to fix the issues on their end to save a 2nd call for the same issue.
• Warm transfer callers to appropriate departments if the call comes in and OSS does not support the application.
• Adheres all Risk Management Guidelines and stays up to date with Compliance Regulated courses as assigned by Compliance.
• Stays up to date on Daily Communications provided by Management or Communications.
• Adheres to OSS Scorecard Goal expectations to meet/exceed goals as outlined.
Qualifications:
Required:
• 1-3 years Help Desk environment
• Excellent listening, verbal, and written communication skills
• Ability to handle a busy stressful environment and always maintain professionalism
• Troubleshoot, Analyze and Resolve related issues using available resources and tools
• Report any new issues immediately to next level support and Management
• Speak with end-users to resolve their issues quickly and determine a root cause
• Support roll-out of new applications
• Completes call logs in Salesforce on each call and works bulk requests in between calls
• Educate each Teammate on each issue to ensure the end-users have an understanding on how to fix the issues on their end to save a 2nd call for the same issue.
• Warm transfer callers to appropriate departments if the call comes in and OSS does not support the application.
• Adheres all Risk Management Guidelines and stays up to date with Compliance Regulated courses as assigned by Compliance.
• Stays up to date on Daily Communications provided by Management or Communications.
• Adheres to OSS Scorecard Goal expectations to meet/exceed goals as outlined
• Banking or financial services experience
Company:
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm. Founded in 2000, the company is headquartered in Troy, MI, US, , with a team of 1001-5000 employees. The company is currently Late Stage.
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About ICONMA

Sourced by ZipRecruiter

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Troy, MI, US

Year founded

2000

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