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Remote Pharmaceutical Customer Service Jobs (NOW HIRING)

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Remote Customer Service

Noble, OK · Remote

$16/hr

Remote Customer Service Representative Location: Noble, Oklahoma (Training will be onsite in Noble, OK at a facility for 6 weeks. Training will not be remote) Salary: $16.00 per hour Work Hours:

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Remote Medical CSR-$16/hr. - NO WEEKENDS!

Irving, TX · Remote

$16/hr

Our Fortune 500 pharmaceutical client is seeking dedicated, customer-focused Call Center ... Remote Medical Call Center Rep * Pay: $16/hr. Weekly Pay plus Benefits * Schedule: 8am-9pm CST. M ...

AmeriHealth Caritas

Customer Service Rep

Philadelphia, PA · On-site +1

$16.25 - $22/hr

Upon successful completion of training, the role will transition to a remote work environment ... Our services include integrated managed care products, pharmaceutical benefit management and ...

Amerihealth Caritas

Customer Service Rep

Philadelphia, PA · On-site +1

$15.25 - $20.75/hr

Upon successful completion of training, the role will transition to a remote work environment ... Our services include integrated managed care products, pharmaceutical benefit management and ...

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How much do remote pharmaceutical customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote pharmaceutical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Remote Pharmaceutical Customer Service representative?

A Remote Pharmaceutical Customer Service representative is a professional who assists customers, patients, and healthcare providers with inquiries related to pharmaceutical products and services, all while working from a remote location. Their responsibilities often include answering questions about medications, processing prescription orders, handling insurance information, and resolving issues or complaints. They typically communicate via phone, email, or online chat, ensuring customers receive accurate information and support. This role requires strong communication skills, knowledge of pharmaceutical terminology, and the ability to work independently from a home office. Remote positions offer flexibility and may require specific technical or compliance training.

What is the difference between Remote Pharmaceutical Customer Service vs Remote Medical Customer Service?

AspectRemote Pharmaceutical Customer ServiceRemote Medical Customer Service
CredentialsHigh school diploma or equivalent; pharmaceutical-specific trainingHigh school diploma or equivalent; medical or healthcare-related training
Work EnvironmentPharmaceutical companies, pharmacies, healthcare providersHospitals, clinics, healthcare organizations
Industry UsagePharmaceutical industry, drug manufacturersMedical and healthcare services
Common Search IntentJobs in pharmaceutical customer support, drug info rolesMedical support, patient care, healthcare customer service

Remote Pharmaceutical Customer Service and Remote Medical Customer Service share similarities in required credentials and work environments, but they serve different sectors within healthcare. Pharmaceutical roles focus on drug information and support for medication-related inquiries, while medical customer service handles broader patient care and medical support. Both roles are vital in their respective industries and often overlap in skills and training.

What are the key skills and qualifications needed to thrive as a Remote Pharmaceutical Customer Service Representative, and why are they important?

To thrive as a Remote Pharmaceutical Customer Service Representative, you need a solid understanding of pharmaceutical products, healthcare terminology, and customer support practices, often supported by prior experience in healthcare or a related field. Familiarity with CRM software, call center systems, and secure communication platforms is commonly required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for building trust and resolving client concerns efficiently. These competencies ensure accurate information delivery, regulatory compliance, and a high-quality customer experience in a sensitive healthcare environment.

What are some common challenges faced by remote pharmaceutical customer service representatives, and how can they be managed?

Remote pharmaceutical customer service representatives often encounter challenges such as handling complex medication-related inquiries, ensuring accurate information is provided, and maintaining clear communication with healthcare professionals and patients. Working remotely can also mean managing multiple communication channels, like phone, email, and chat, which requires strong organizational skills. To overcome these challenges, professionals benefit from thorough product training, ongoing support from supervisors, and effective use of collaboration tools to stay connected with their team. Regular team meetings and knowledge-sharing sessions can further help address difficult cases and ensure consistent, high-quality service.
More about Remote Pharmaceutical Customer Service jobs
What cities are hiring for Remote Pharmaceutical Customer Service jobs? Cities with the most Remote Pharmaceutical Customer Service job openings:
What are the most commonly searched types of Pharmaceutical Customer Service jobs? The most popular types of Pharmaceutical Customer Service jobs are:
What states have the most Remote Pharmaceutical Customer Service jobs? States with the most job openings for Remote Pharmaceutical Customer Service jobs include:
What job categories do people searching Remote Pharmaceutical Customer Service jobs look for? The top searched job categories for Remote Pharmaceutical Customer Service jobs are:
Remote Pharmaceutical Customer Service jobs near you
Infographic showing various Remote Pharmaceutical Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative PBM

Marpai Administrators LLC

Atlanta, GA • Remote

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Marpai Administrators (Subsidiary of Marpai Inc. (NASDAQ: MRAI)) is a technology company transforming the Third Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.

ABOUT THE POSITION: The Customer Service Representative (CSR) reports to the Customer Service Supervisor to help healthcare providers and members with prescription and insurance questions. The CSR must maintain positive, empathetic, and professional attitude through verbal or written communication.

WHAT YOU WILL BE DOING:

Member Support: Answer inquiries regarding drug formularies, copays, deductibles, network pharmacies, and prescription benefit coverage.

Pharmacy & Provider Coordination: Assist network pharmacies with claims processing, eligibility checks, and securing prior authorizations.

Problem Resolution: Investigate and resolve complaints or coverage rejections, ensuring first-call resolution while maintaining empathy.

Documentation & Compliance: Accurately log call details in CRM and ticketing systems while strictly adhering to HIPAA privacy standards.

Quality & Metrics: Meet call-center performance standards, such as Average Handle Time (AHT) and Schedule Adherence.

Other duties as required

WHAT DO YOU NEED:

High school diploma or GED required; associate or bachelor’s degree preferred.

Strong customer service and communication skills

Ability to navigate multiple software platforms simultaneously.

Active listening, problem-solving, and ability to deescalate stressful situations.

Attention to detail and accuracy

Ability to maintain confidentiality

PREFERED EXPERIENCE:

1–2 years of customer service experience in healthcare or pharmacy setting

Experience handling insurance claims or medical billing preferred

State issued pharmacy technician registration preferred.

WORK REQUIREMENTS:

100% Remote

Flexibility to work 8 am – 8 pm

Must have high speed internet connection

Must have professional, confidential, isolated work area.

This position is in a typical office environment that requires prolonged sitting in front of a computer.

WHY WORK AT MARPAI?

We have great benefits:

Generous PTO

Medical and Prescription

Health and Wellness Programs

EAP

FSA / HSA / Dependent Care

Dental

Vision

Life and Disability

STD/LTD

Voluntary Benefits: Critical Illness, Accident, Hospital

401k with Employer Match

LegalShield

Identity Theft Protection

Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

This is a remote position.

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