ZipRecruiter

Log In

2

Remote Pet Insurance Jobs (NOW HIRING)

Embrace Pet Insurance

Sales Agent

Akron, OH · On-site +1

We believe pet insurance is more than a financial product and build solutions to simplify the pet ... Remote - United States This position is remote, and you will work from a home office. Occasionally ...

Embrace Pet Insurance

Customer Care Agent

$15.75 - $21.25/hr

We believe pet insurance is more than a financial product and build solutions to simplify the pet ... Remote - USA Main Responsibilities: * Respond to 70-90 phone calls per day, providing exceptional ...

Embrace Pet Insurance

Sales Agent

Scottsdale, AZ · On-site +1

We believe pet insurance is more than a financial product and build solutions to simplify the pet ... Job Location: Remote - USA This position is remote, and you will work from a home office.

Fetch Pet Insurance

Claims Adjuster

New York, NY · Remote

$20.67 - $26.44/hr

Position Overview Fetch Pet Insurance, a tech-enabled pet wellness company, has consistently been ... Work independently in a remote capacity, while also fostering teamwork and collaborating with ...

Embrace Pet Insurance

Claims Adjuster - Associate

Akron, OH · On-site +1

$47K - $61K/yr

We believe pet insurance is more than a financial product and build solutions to simplify the pet ... Remote - USA Main Responsibilities: * Review, evaluate, and settle wellness, illness, and accident ...

Fetch Pet Insurance

Member Experience Agent

$21.50 - $25/hr

Member Experience Agent Remote At Fetch, we're dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind ...

Fetch Pet Insurance

Member Experience Agent III

New York, NY · Remote

$25 - $28.85/hr

Property & Casualty License Preferred Fetch Pet Insurance, a tech-enabled pet wellness company, has ... Ability to set up and connect (with instructions and remote IT team assistance) equipment that is ...

Pumpkin

Licensed Insurance Agent

Our nationwide team of 200+ pairs pet health expertise with purpose-built technology to make care ... Remote - United States Main Responsibilities: * Provide exceptional customer care to customers ...

Chewy

Licensed Healthcare Agent

Richardson, TX · Remote

$21/hr

Healthcare Agent Licensed - Pet Insurance (Remote) Pay Rate: $21.00/hour Location: Remote (Must reside in one of the following states: Arizona, Florida, Kentucky, or Texas) Do you have a passion for ...

next page

Showing results 1-20

All JobsRemote Pet Insurance Jobs

Remote Pet Insurance information

What are the key skills and qualifications needed to thrive in the Remote Pet Insurance position, and why are they important?

To excel in a remote pet insurance role, you generally need experience with insurance processes, customer service skills, and a good understanding of pet health and care, often supported by a background in insurance, veterinary studies, or related fields. Familiarity with CRM software, insurance claim systems, and secure digital communication tools is highly valuable. Strong communication, patience, and problem-solving abilities are essential for effectively assisting clients and resolving issues. These competencies enable professionals to provide efficient, accurate support and build trust with policyholders, which is vital in a remote, client-focused environment.

What is a Remote Pet Insurance job?

A Remote Pet Insurance job involves working from home or another remote location to assist pet owners with insurance-related services. Responsibilities may include processing claims, providing policy information, customer support, or sales. These roles are often found with pet insurance providers and require strong communication, organizational, and analytical skills. Some positions may also involve evaluating medical records or coordinating with veterinarians.

What are some common challenges faced by remote pet insurance professionals, and how can they be addressed?

Remote pet insurance professionals often manage a high volume of client inquiries and claims while maintaining accuracy and empathy, which can be challenging without in-person interaction. Staying organized, maintaining up-to-date knowledge of policy details, and using digital collaboration tools can help overcome these obstacles. Open communication with team members and ongoing professional development are important for tackling unique or complex cases. Many employers also provide training resources and regular virtual meetings to support staff, foster teamwork, and ensure smooth workflow in a remote environment.

More about Remote Pet Insurance jobs
What cities are hiring for Remote Pet Insurance jobs? Cities with the most Remote Pet Insurance job openings:
What states have the most Remote Pet Insurance jobs? States with the most job openings for Remote Pet Insurance jobs include:
What job categories do people searching Remote Pet Insurance jobs look for? The top searched job categories for Remote Pet Insurance jobs are:
Remote Pet Insurance jobs near you
Infographic showing various Remote Pet Insurance job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution.
Customer Support Specialist - Pet Insurance - Remote Position

Customer Support Specialist - Pet Insurance - Remote Position

Prudent Pet

Remote

$45K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

Prudent Pet - Customer Support Specialist
Pet Insurance Professional - Remote Position
About Our Company and Team
At Prudent Pet Insurance Agency, we want our pets to enjoy great health and receive the best medical care possible throughout their lives. Like so many people today, we consider our pets to be members of the family and want to do whatever it takes to keep them safe.
We offer policies that are easy to understand, easy to buy, and easy to use - backed by an outstanding, caring, and diverse team. We provide nationwide, customer-centric service and are constantly looking to grow our team with those as passionate about pets as we are: people with stellar personalities, unique perspectives, and a strong belief in teamwork.
We do what we love, and we love what we do! Join the #PrudentPetFam and help our policyholders keep their promise to their pets.
Why Prudent Pet?
If you are looking for a fast, fun, dynamic company that thrives on team involvement, pet passion, and fostering creativity, you have found your dream job. Here are some highlights:
  • Base salary plus monthly bonus opportunities
  • Generous benefits package including medical, dental, and vision
  • An immediate PTO bank
  • Employee discount on pet insurance
  • Opportunities to share your knowledge and experience across the entire organization
  • A seat in a small, fast-growing company with real opportunities for growth and promotion from within
  • An inspiring, highly efficient, and productive culture you won't find anywhere else

This is a career to get excited about!
About the Role
We are looking for an experienced customer service insurance professional ready to grow their career while helping people care for their furry family members. The Customer Support Specialist will join our Customer Service team and work closely with Sales and Claims. A genuine love of pets is a must - you'll spend your day talking with policyholders about their animals, helping them navigate their pet portal, understand their coverage, and work through claim determinations.
This remote role covers the full spectrum of policyholder support: answering insurance questions, processing transactions, explaining claim outcomes (including denials), and handling day-to-day administrative tasks. Strong computer proficiency and the ability to move quickly and accurately across multiple platforms are essential.
The right candidate has at least 5 years of customer service experience, 2 years of insurance experience, a general knowledge of pet health, and strong communication and organizational skills. Certified vet tech experience is preferred; pet insurance experience is a plus but not required.
This is a fully remote position. Hours rotate Monday through Friday between 8am-4pm, 9am-5pm, and 10am-6pm Central Time. We are hiring immediately.
Core Responsibilities
  • Handle inbound calls, texts, tickets, and chats from existing policyholders, potential clients, and other external parties.
  • Answer policyholder questions about coverage, policy terms, and transactions - guiding customers through their pet portal and account management as needed.
  • Communicate claim determinations to policyholders, including denials and coverage exclusions, with clarity and empathy - de-escalating difficult conversations and ensuring customers understand their policy and next steps.
  • Respond to complaints professionally, resolve issues with diligent follow-up, and surface recurring concerns to management.
  • Perform administrative tasks accurately and efficiently, including processing transactions, updating account information, and supporting failed payment collection and white glove outreach initiatives.
  • Serve as a resource to both the Claims and Sales teams to streamline workflows.
  • Identify customer needs and flag opportunities to improve processes.
  • Ask customers for reviews and referrals.
  • Perform all other duties as assigned.

Principal Working Relationships
  • Reports directly to Customer Support Supervisor
  • Daily involvement with key home office employees including senior leadership
  • Core remote member of the Customer Service Support Team
  • Frequent collaboration with both the Claims and Sales Teams

Qualifications
  • 2 years P&C insurance experience preferred (pet insurance a plus)
  • 5 years of customer service experience, including demonstrated success navigating difficult conversations such as claim denials and coverage exclusions
  • 1 or more years vet tech or pet health experience preferred
  • Fast and proficient on a computer - comfortable managing multiple platforms simultaneously with accuracy and speed
  • Excellent communicator with the patience to explain complex policy details and the composure to handle emotionally charged interactions
  • Self-motivated and able to maintain focus and productivity in a fully remote environment
  • Highly organized with strong attention to detail for administrative accuracy
  • Positive, energetic, can-do attitude - even in challenging situations
  • Flexible and adaptable as processes evolve in a growing company

Core Competencies
Achievement Orientation - Energized by challenging goals and driven to exceed standards of excellence.
Disciplined Action - Acts proactively and decisively, going beyond what is required to drive results.
Relationship Development - Quickly builds and maintains trust with policyholders and colleagues alike.
Collaboration - Creates and sustains positive working relationships across a fully remote team.
Professionalism - Consistently demonstrates integrity, honesty, and enthusiasm in every interaction.
Time Management - Manages tasks efficiently to meet or exceed company standards and goals.
Respect for Diversity - Upholds a culture of inclusion and treats all employees, customers, and vendors with dignity and respect.

Apply