ZipRecruiter

Log In

2

Remote Pet Insurance Jobs in Ohio (NOW HIRING)

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

We believe pet insurance is more than a financial product and build solutions to simplify the pet ... Job Location: Remote - USA Main Responsibilities: * Develop and implement strategies to retain ...

Embrace Pet Insurance

Sales Agent

Akron, OH · On-site +1

We believe pet insurance is more than a financial product and build solutions to simplify the pet ... Job Location: Remote - USA This position is remote, and you will work from a home office.

Embrace Pet Insurance

Claims Adjuster - Associate

Akron, OH · On-site +1

$47K - $61K/yr

We believe pet insurance is more than a financial product and build solutions to simplify the pet ... Remote - USA Main Responsibilities: * Review, evaluate, and settle wellness, illness, and accident ...

next page

Showing results 1-20

All JobsPet Insurance JobsRemote Pet Insurance JobsRemote Pet Insurance Jobs in Ohio

Remote Pet Insurance information

See Ohio salary details

$8

$25

$66

How much do remote pet insurance jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote pet insurance in Ohio is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $13.62 and $27.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Pet Insurance position, and why are they important?

To excel in a remote pet insurance role, you generally need experience with insurance processes, customer service skills, and a good understanding of pet health and care, often supported by a background in insurance, veterinary studies, or related fields. Familiarity with CRM software, insurance claim systems, and secure digital communication tools is highly valuable. Strong communication, patience, and problem-solving abilities are essential for effectively assisting clients and resolving issues. These competencies enable professionals to provide efficient, accurate support and build trust with policyholders, which is vital in a remote, client-focused environment.

What is a Remote Pet Insurance job?

A Remote Pet Insurance job involves working from home or another remote location to assist pet owners with insurance-related services. Responsibilities may include processing claims, providing policy information, customer support, or sales. These roles are often found with pet insurance providers and require strong communication, organizational, and analytical skills. Some positions may also involve evaluating medical records or coordinating with veterinarians.

What are some common challenges faced by remote pet insurance professionals, and how can they be addressed?

Remote pet insurance professionals often manage a high volume of client inquiries and claims while maintaining accuracy and empathy, which can be challenging without in-person interaction. Staying organized, maintaining up-to-date knowledge of policy details, and using digital collaboration tools can help overcome these obstacles. Open communication with team members and ongoing professional development are important for tackling unique or complex cases. Many employers also provide training resources and regular virtual meetings to support staff, foster teamwork, and ensure smooth workflow in a remote environment.

What are popular job titles related to Remote Pet Insurance jobs in Ohio? For Remote Pet Insurance jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Pet Insurance jobs in Ohio look for? The top searched job categories for Remote Pet Insurance jobs in Ohio are:
What cities in Ohio are hiring for Remote Pet Insurance jobs? Cities in Ohio with the most Remote Pet Insurance job openings:
Remote Pet Insurance jobs near you
Infographic showing various Remote Pet Insurance job openings in Ohio as of July 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% Remote job distribution, with an average salary of $52,848 per year, or $25.4 per hour.
Retention Agent

Retention Agent

Embrace Pet Insurance

Akron, OH • On-site, Remote

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that's both personal and professional.
Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we're proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support.
Job Summary:
Embrace Pet Insurance is seeking a Retention Specialist. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude.
Job Location: Remote - USA
Main Responsibilities:
  • Develop and implement strategies to retain existing customers
  • Communicate with customers via phone, email, and chat to address their concerns and resolve issues
  • Identify causes of customer dissatisfaction and work to resolve the underlying problems
  • Work with other departments to resolve customer concerns and ensure timely resolution
  • Monitor customer retention metrics and report on trends to the management team
  • Stay up-to-date on product and industry trends to better serve customers
  • Continuously identify and implement process improvements to deliver better customer experience and improve retention rates

Basic Qualifications:
  • Excellent communication skills, both verbal and written
  • Proven customer service and/or sales experience, preferably in a retention capacity
  • Ability to understand and address customer concerns effectively
  • Strong problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment
  • Proficiency with customer management systems and call center technology
  • High school diploma or equivalent, bachelor's degree preferred

#remote
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

Interview Technology Notice:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
Text Messaging Notice:
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
You may opt out of text communications at any time by replying "STOP."

Apply