Must Have * 2+ years of experience in a specialized customer support or care role, specifically focusing on payment processing, billing, or financial technology. * 1+ years of remote/hybrid work ...
Quick apply
Must Have * 2+ years of experience in a specialized customer support or care role, specifically focusing on payment processing, billing, or financial technology. * 1+ years of remote/hybrid work ...
Quick apply
Must Have * 2+ years of experience in a specialized customer support or care role, specifically focusing on payment processing, billing, or financial technology. * 1+ years of remote/hybrid work ...
CO · Remote
$23.50 - $28.80/hr
Must Have * 2+ years of experience in a specialized customer support or care role, specifically focusing on payment processing, billing, or financial technology. * 1+ years of remote/hybrid work ...
CO · Remote
$23.50 - $28.80/hr
Must Have * 2+ years of experience in a specialized customer support or care role, specifically focusing on payment processing, billing, or financial technology. * 1+ years of remote/hybrid work ...
Arvada, CO · On-site +1
Preferred Experience Deep understanding of merchant services, payment processing, and POS ... remote work in select geographic locations, subject to approval by PNC. If approved, work must be ...
Arvada, CO · On-site +1
Preferred Experience Deep understanding of merchant services, payment processing, and POS ... remote work in select geographic locations, subject to approval by PNC. If approved, work must be ...
Denver, CO · On-site +1
$38K - $51K/yr
Support the initiation and processing of payments to shareholders and clients in accordance with ... Remote, PST time zone * Standard business hours with flexibility to support business needs and ...
Denver, CO · On-site +1
$38K - $51K/yr
Support the initiation and processing of payments to shareholders and clients in accordance with ... Remote, PST time zone * Standard business hours with flexibility to support business needs and ...
Westminster, CO · On-site +1
Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... process. Your focus will be on identifying client needs, presenting tailored solutions, and closing ...
Westminster, CO · On-site +1
Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... process. Your focus will be on identifying client needs, presenting tailored solutions, and closing ...
Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... process. Your focus will be on identifying client needs, presenting tailored solutions, and closing ...
Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... process. Your focus will be on identifying client needs, presenting tailored solutions, and closing ...
Aurora, CO · On-site +1
Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... process. Your focus will be on identifying client needs, presenting tailored solutions, and closing ...
Aurora, CO · On-site +1
Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... process. Your focus will be on identifying client needs, presenting tailored solutions, and closing ...
Arvada, CO · On-site +1
Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... process. Your focus will be on identifying client needs, presenting tailored solutions, and closing ...
Arvada, CO · On-site +1
Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... process. Your focus will be on identifying client needs, presenting tailored solutions, and closing ...
Denver, CO · On-site +1
Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... process. Your focus will be on identifying client needs, presenting tailored solutions, and closing ...
Denver, CO · On-site +1
Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... process. Your focus will be on identifying client needs, presenting tailored solutions, and closing ...
Denver, CO · On-site +1
Own sales compensation administration for assigned teams - execute accurate, on-time commissioncalculations, payment processing, crediting, draws, clawbacks, and dispute resolution each pay cycle;
Denver, CO · On-site +1
Own sales compensation administration for assigned teams - execute accurate, on-time commissioncalculations, payment processing, crediting, draws, clawbacks, and dispute resolution each pay cycle;
Denver, CO · Remote
$85K - $150K/yr
This is more than just another remote job, it's a true career opportunity offering complete ... End-to-End Sales Process: Manage the client journey smoothly from initial contact to policy ...
Quick apply
Denver, CO · Remote
$85K - $150K/yr
This is more than just another remote job, it's a true career opportunity offering complete ... End-to-End Sales Process: Manage the client journey smoothly from initial contact to policy ...
Greeley, CO · Remote
$100K/yr
Remote, with meetings conducted via video conferencing or phone No cold calling: Warm leads ... payments and other financial needs Requirements: Laptop, cell phone, and reliable internet access ...
Greeley, CO · Remote
$100K/yr
Remote, with meetings conducted via video conferencing or phone No cold calling: Warm leads ... payments and other financial needs Requirements: Laptop, cell phone, and reliable internet access ...
Denver, CO · Remote
$85K - $150K/yr
... process * Maintain accurate records of sales activities and customer interactions What We Offer ... Fully remote position with the flexibility to work from home * Uncapped commission-based structure ...
Quick apply
Denver, CO · Remote
$85K - $150K/yr
... process * Maintain accurate records of sales activities and customer interactions What We Offer ... Fully remote position with the flexibility to work from home * Uncapped commission-based structure ...
Denver, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Denver, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Denver, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Denver, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Denver, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Denver, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Colorado Springs, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Colorado Springs, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Colorado Springs, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Colorado Springs, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Colorado Springs, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Colorado Springs, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Colorado Springs, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
Colorado Springs, CO · Remote
$24.04 - $48.08/hr
Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Handle objections, create urgency, and close on the call - including collecting payment upfront
| Aspect | Remote Payment Processing Sales | Remote Merchant Sales |
|---|---|---|
| Required Credentials | Sales experience, knowledge of payment systems | Sales experience, understanding of merchant services |
| Work Environment | Remote, client-facing, industry-specific | Remote, client-facing, industry-specific |
| Industry Usage | Payment processing companies, fintech | Merchant service providers, financial institutions |
| Search & Comparison Intent | Understanding sales roles in payment processing | Comparing merchant sales roles in financial services |
Remote Payment Processing Sales and Remote Merchant Sales roles both involve selling financial services remotely. The main difference lies in their focus: Payment Processing Sales centers on selling payment solutions, while Merchant Sales emphasizes merchant account services. Both roles require sales experience and industry knowledge, often within fintech or financial institutions, and are typically performed remotely. Understanding these distinctions helps job seekers target the right position based on their skills and career goals.

Full-time
This job post has expired today. Applications are no longer accepted.
7.2
Based on 8 frontline employees who took The Breakroom Quiz
180th of 242 rated software companies
AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
As a Customer Care Specialist II on our Payment Support team, you will be the driving force behind resolving complex financial and transactional inquiries for our customers. You will leverage your deep expertise in payment processes and advanced conflict resolution to turn challenging situations into opportunities for building trust. By managing high-stakes issues with a sense of urgency, you will ensure our clients feel empowered and supported at every touchpoint.
Your ImpactOwn the end-to-end resolution of complex payment inquiries, ensuring accuracy and absolute transparency throughout the process.
Implement efficient workflows for personal task prioritization to effectively manage a high-volume workload without sacrificing quality.
Solve sophisticated transactional discrepancies by leveraging data within AppFolio’s payments processors to trace and rectify payment issues.
Build trust by listening to customer needs during high-stress financial disputes, providing empathetic, clear, and reassuring communication.
Thriving in a highly collaborative, cross-functional environment, partnering closely with Product teams to surface systemic payment bugs.
Proven track record of navigating complex financial workflows and advanced transactional problem-solving.
Exceptional communication skills with a demonstrated ability to de-escalate high-stakes customer frustrations surrounding financial transactions.
Demonstrates active listening skills and a team-oriented mindset to support both customers and colleagues.
A "bias for action" and the ability to thrive in a fast-paced, evolving environment while working independently.
2+ years of experience in a specialized customer support or care role, specifically focusing on payment processing, billing, or financial technology.
1+ years of remote/hybrid work experience with a high rate of adherence to assigned shifts.
Proven mastery of strategic problem-solving, advanced conflict resolution, deep customer relationship building, and efficient workload prioritization skills.
Comfortable navigating multiple digital tools, including Salesforce and Customer Relationship Management platforms (i.e. Intercom).
Location
Find out more about our locations by visiting our site.
Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: $23.50 - $28.80 [hourly pay / OTE]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.
Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.