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Remote Patient Care Jobs in Indiana (NOW HIRING)

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Remote Patient Care information

What is remote patient care?

Remote patient care involves providing healthcare services to patients from a distance, often through the use of technology such as video calls, phone consultations, and digital health monitoring tools. This approach allows healthcare providers to assess, diagnose, and manage patient health without requiring in-person visits. Remote patient care helps improve access to healthcare, especially for individuals in rural or underserved areas, and can enhance patient convenience and outcomes. It is commonly used for follow-up appointments, chronic disease management, and minor acute care issues.

What are the key skills and qualifications needed to thrive in remote patient care?

To thrive in Remote Patient Care, you need a solid background in clinical healthcare, strong patient assessment abilities, and typically hold a nursing or allied health degree with appropriate licensure. Familiarity with telehealth platforms, electronic health records (EHRs), and secure communication tools is essential. Excellent communication, empathy, and self-motivation are vital soft skills for building trust and engaging patients remotely. These competencies ensure safe, effective, and personalized care delivery in a virtual environment, supporting patient outcomes and satisfaction.

What are some common challenges faced in a remote patient care role, and how can they be addressed?

One common challenge in remote patient care is maintaining effective communication and building trust with patients without in-person interaction. To address this, professionals often rely on clear, empathetic communication, the use of secure telehealth platforms, and regular follow-ups to ensure patients feel supported. Technical difficulties, such as connectivity issues or unfamiliarity with digital tools, can also arise, so patience and the ability to guide patients through troubleshooting are important. Additionally, working remotely can sometimes feel isolating, so staying connected with your healthcare team through virtual meetings and collaboration tools helps maintain a sense of community and support.

What is the difference between Remote Patient Care vs Remote Medical Assistant?

AspectRemote Patient CareRemote Medical Assistant
Required CredentialsLicenses or certifications in patient care, nursing, or health coachingMedical assisting certification or relevant healthcare training
Work EnvironmentTelehealth platforms, patient communication toolsElectronic health records, scheduling systems, patient support
Employer & Industry UsageHospitals, clinics, telehealth companiesMedical offices, clinics, healthcare providers
Common Search & Comparison IntentUnderstanding roles in remote patient managementAssisting healthcare providers remotely

Remote Patient Care involves managing patient health through telehealth, often requiring healthcare licenses. Remote Medical Assistants support healthcare providers with administrative and clinical tasks remotely, typically with medical assisting credentials. Both roles operate in telehealth environments but focus on different aspects of patient care and support.

What are the most commonly searched types of Patient Care jobs in Indiana?

The most popular types of Patient Care jobs in Indiana are:

Infographic showing various Remote Patient Care job openings in Indiana as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% Remote job distribution.

Clinical Patient Service Representative (RN or LPN, Bilingual) - Remote in Indiana

Indiana Health Centers

Indianapolis, IN โ€ข On-site, Remote

$16.75 - $21.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago


Job description

Job Type
Full-time
Description
Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.
The IHC Patient Service Center is now recruiting for an experienced RN or LPN to join our team as a Clinical Patient Service Representative (PSR). The Clinical PSR works closely with front and back-office staff at the sites by providing customer service to patients over the phone to schedule and reschedule appointments, make reminder phone calls, assist with referrals, Prior Authorizations and other patient care related paperwork.
Applicants who meet the following qualifications will receive consideration for this role:
  • LPN or RN licensed in Indiana
  • Lives in the state of Indiana
  • Strong clinical and phone triage skills
  • Bilingual in Spanish

Corporate Hours of Operation
Monday - Friday, 8:00 am - 5:00 pm
IHC's robust benefits and compensation package includes:
  • No nights or weekends
  • Generous Paid Time Off and Floating Holidays
  • Day 1 Insurance benefits eligibility
  • 403(b) Retirement Plan matching at one year of employment
  • Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
  • Flexible Leave of Absence programs
  • Personify Health Wellness program with paid incentives for participation
  • Employee Assistance Programs with 24/7 access to therapy consultation services

Clinical PSR role responsibilities include:
  • Helps improve the patient's experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
  • Sends and follows up on referrals, and completes Prior Authorizations (PA), Scheduling Diagnostic Imaging tests, and other patient care related paperwork.
  • Works with management team to schedule appointments according to Patient Scheduling policy guidelines and health center needs.
  • Processes appropriate patient paperwork in a timely manner.
  • Educates patients regarding documents they will need to provide at the time of service.
  • Accurately enters, maintains, and retrieves data on IHC's Electronic Medical Records (EMR) system.
  • Communicates appropriate diagnostic and clinical information with patients as needed.
  • Communicates with patients care team as necessary.
  • May assist with contacting patients for reminder calls and follow-up.
  • May assist with pre-chart preparation; proactively contacting patients to schedule appointments based on scheduling guidelines and policies to increase health center efficiency and productivity.

Required skills:
  • Demonstrate proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling.
  • Follow established routines, requiring occasional modifications in procedure.
  • Recognize, troubleshoot, and/or alert others to potential scheduling conflicts or problems.
  • Take initiative; prioritize, organize tasks and time; follow up.
  • Speak professionally over the phone.
  • Demonstrate high detail orientation and accuracy.
  • Perform responsibilities accurately, efficiently, and timely.
  • Demonstrate knowledge of standard office practices and procedures.
  • Able to juggle multiple requests and meet multiple deadlines.
  • Demonstrate office equipment and computer skills, including data entry.
  • Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc.

Requirements
  • Must be an LPN or RN with a valid Indiana license.
  • Bilingual - must have Spanish communication skills.
  • Must have clinical and phone triage experience.
  • One (1) year of prior experience in an office or health related position preferred.

Equal Opportunity Employment Statement
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.