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Patient Care Associate Jobs in Indiana (NOW HIRING)

Valeris

Patient Care Associate

Jeffersonville, IN · On-site

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient ...

PharmaCord

Patient Care Associate

Jeffersonville, IN · On-site

$50K/yr

Patient Support Specialist Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the ...

UMR

Associate Patient Care Coordinator

Whiteland, IN · On-site

Associate Patient Care Coordinator (Neurology/Ancillary) Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with ...

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Patient Care Associate information

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How much do patient care associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient care associate in Indiana is $22.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $26.97 per hour, depending on experience, location, and employer.

What is a patient care associate?

Patient Care Associates (PCAs) are healthcare professionals who assist nurses and other medical staff in providing basic care to patients in hospitals, clinics, or long-term care facilities. Their responsibilities often include helping patients with daily activities like bathing, dressing, feeding, and mobility. PCAs also monitor vital signs, report changes in patient conditions, and ensure a safe and clean environment. They play a critical role in supporting both patients and the healthcare team, fostering comfort and well-being during a patient’s stay.

What are the key skills and qualifications needed to thrive as a patient care associate?

To thrive as a Patient Care Associate, you need a solid understanding of basic patient care, vital sign monitoring, and infection control, often supported by a high school diploma and completion of a certified nursing assistant (CNA) program. Familiarity with electronic health record (EHR) systems and basic medical equipment is typically required. Strong communication, compassion, and teamwork skills help Patient Care Associates effectively support patients and collaborate with healthcare professionals. These abilities are crucial for delivering safe, high-quality patient care and maintaining efficient healthcare operations.

What are some of the common challenges patient care associates face when balancing patient needs with administrative tasks?

Patient Care Associates often find themselves juggling direct patient care responsibilities—such as assisting with daily living activities and monitoring vital signs—with necessary administrative duties like updating patient records and coordinating with nursing staff. Time management and prioritization are key challenges, especially during busy shifts or in understaffed situations. Effective communication and teamwork help ensure that patient needs are met promptly without compromising documentation and procedural accuracy. Developing strong organizational skills can make it easier to manage these demands and provide high-quality patient care.

What is the difference between Patient Care Associate vs Certified Nursing Assistant?

AspectPatient Care AssociateCertified Nursing Assistant
CertificationsTypically requires a Patient Care Technician or similar certificationRequires CNA certification
Work EnvironmentHospitals, clinics, long-term care facilitiesHospitals, nursing homes, long-term care facilities
Job DutiesAssisting with patient care, vital signs, basic proceduresBasic patient care, hygiene, vital signs, mobility assistance

Both roles involve direct patient care in healthcare settings and may require similar certifications. However, Patient Care Associates often have a broader scope of duties and may work in more diverse environments, while CNAs focus primarily on basic patient assistance and hygiene tasks.

What are the duties of a patient care associate?

A patient care associate (PCA) provides basic patient care under the supervision of nursing staff, including assisting with activities of daily living such as bathing, dressing, and feeding. They also monitor patient vital signs, help with mobility, and maintain a clean and safe environment, often using electronic health records and basic medical equipment. Strong communication skills and basic healthcare training are essential for this role.
More about Patient Care Associate jobs

What are the most commonly searched types of Patient Care jobs in Indiana?

The most popular types of Patient Care jobs in Indiana are:

What are popular job titles related to Patient Care Associate jobs in Indiana?

For Patient Care Associate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Care Associate jobs in Indiana look for?

The top searched job categories for Patient Care Associate jobs in Indiana are:

What cities in Indiana are hiring for Patient Care Associate jobs?

Cities in Indiana with the most Patient Care Associate job openings:

Patient Care Associate jobs near you
Infographic showing various Patient Care Associate job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 22% Part Time, and 7% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $46,343 per year, or $22.3 per hour.

Patient Care Associate

Valeris

Jeffersonville, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
A typical day in this role will include ownership of your patients cases from initiation to closure to include; benefit investigations, prior authorizations / denial appeals, determining financial qualifications for assistance programs and assisting patients or other callers/stakeholders through resolution (via email, inbound/outbound calls and using our patented technology, PharmaCord Lynk) by using your critical thinking skills and your knowledge of the program and industry rules and standards. This role requires a high level of ownership, attention to detail and patient focus and will put your problem-solving skills to the test!
Key Responsibilities:
The responsibilities include, but are not limited to the following:
  • Relationship Management
    • Builds trusted relationships with patients, prescribers, client stakeholders through proactive communication, timely and accurate execution of deliverables and demonstrated relentless passion for helping patients
    • Manages all relationships in a manner that adheres to healthcare laws and regulations
  • Communications
    • Performs program welcome calls to patients
    • Performs post Benefits Investigation calls to patients and physicians explaining coverage options
    • Manages all client inquiries unable to be determined by client through reporting
    • Manages HCP inquiries, as applicable, pursuant to business rules
  • Inbound Call Management
    • Manages inbound calls as directed by the program-approved FAQs
    • Triage patients to internal or external resources as appropriate
  • Personalized Case Management
    • Provides personalized case management to patients and HCPs including outbound communication to HCPs and patients to communicate benefit coverage and next steps in obtaining coverage
    • Leverages electronic tools to identify benefits and payer coverage; completes manual benefit investigation as needed
    • Identifies and communicates patient’s plan benefit coverage including the need for prior authorization, appeal, tier exception, and/or formulary exclusions
    • Uses electronic resources to obtain benefit coverage outcome and if needed, outbound call to payers and HCPs to follow up on proper submission and/or outcome
    • Coordinates nurse teach with field-based nurse educators, as applicable to program
    • Supports adherence services through coordination of nurse follow up, as applicable to program
    • Identifies peer support resources for patients
    • Coordinates shipment of product through patient assistance program and/or bridge program from the PharmaCord pharmacy
    • Proactively communicates needs for reverification of prior authorization or re-enrollment for patient assistance program
    • Reports adverse events, Product complaints, special situation reports and/or medical inquiries received in accordance with SOPs and the Business Rules
    • Documents all activities within the PharmaCord Lynk system in accordance with business requirements
  • Benefit Verification:
    • Performing patient level benefits verifications as applicable for all major medical and pharmacy benefits plans.
    • Completion of the template forms that provide patient level benefits Coverage Determination Summary.
    • Coordination of prior authorizations based on payer guidelines and in compliance with law, regulation or guidance.
  • Patient Assistance:
    • Review of patient assistance enrollment forms and any supporting documentation to assess patient eligibility for participation as per SOPs and program guidelines.
    • Determination of patient’s eligibility based upon program criteria for qualification.
    • Communicating the patient’s eligibility to the patient, healthcare provider, and/or consignment pharmacy.
    • Answer and assist inbound callers through resolution utilizing answers to frequently asked questions or by warm transferring callers to other appropriate individuals.
    • Actively listen to each customer, assess needs, and respond with demonstrated patience and courtesy.
    • Review and identification of information that is missing and/or incorrect within program service requests/program applications.
    • Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practices.
    • Provides timely feedback to the company regarding service failures or customer concerns
    • Effectively uses our internal technology platform, Lynk, to complete claims processing and keep workflows moving.
    • Communicate with key medical practice accounts, sales representatives regarding the status of cases. Provide consultative services where issues arise on how obstacles can be overcome to get patient on paid therapy.
    • Expected to be patient focused and committed to providing the highest quality customer service all while maintaining a sense of compliance and commitment to abiding by company policies and procedures.
    • Utilize Valeris’ values as the driving force behind the team’s success
    • On time adherence to training deadlines for all corporate policies and procedures
    • Ensure all SOPs are followed with consistency
    • Perform additional tasks or projects as assigned
Qualifications:
Successful candidates possess the following personal attributes:
  • Detail oriented
  • Professional telephone etiquette
  • Self-awareness of your own emotions and the potential impact on others
  • Basic computer knowledge
  • Ability to multitask effectively
  • Ability to recognize emotions and their effects
  • Sureness about self-worth and capabilities
  • Manage disruptive impulses
  • Maintain standards of honesty and integrity
  • Takes responsibility for performance
  • Adapts and handles change with flexibility
  • Is innovative and open to new ideas
  • Achievement driven; constant striving to improve or to meet a standard of excellence
  • Aligns with the goals of the group or organization
  • Ready to take initiative and act on opportunities
  • Be optimistic and pursue goals persistently despite obstacles and setbacks
  • Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners
  • Clear and concise communication
  • Positive attitude!
  • Bachelor’s degree preferred
  • Customer service and/or healthcare industry experience is preferred
  • Bi-lingual in English and Spanish or Chinese/Mandarin is a plus
  • This is an office-based position, the ability to sit for extended periods of time is necessary
  • Although very minimal, flexibility to travel as needed is preferred
Physical Demands amp; Work Environment:
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
  • Although very minimal, flexibility to travel as needed is preferred.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris?
We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
  • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
  • Additional health support, including telehealth and Employee Assistance Program (EAP) services
  • Company match on Health Savings Account contributions
  • Free Basic Life and AD amp;D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
  • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
  • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
  • Paid Time Off (PTO) and Sick Leave to support work-life balance
  • Team members receive nine paid holidays plus two floating holidays
  • Opportunities for advancement in a company that supports personal and professional growth
  • A challenging, stimulating work environment that encourages new ideas
  • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
  • A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
Important Notice

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @valeris.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.

Please Note:
  • PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @valeris.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly.
  • We will never request your bank account information at any stage of the hiring process.
  • We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@valeris.com

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