Remote Patient Care Advocate Jobs in Spring, TX (NOW HIRING)

Job Title - Care Advocate

Start Date: October 5th, 2026

**Contract-to-Hire**

Pay Rate - $19.00/hour

Schedule:  

Various Schedules will be available 

Start Times between 8am - 3pm EST (8 hour shifts) 

Training: 

First 6-8 weeks

Monday-Friday from 9:00am - 6:00pm Eastern Time 

**Mandatory**

Location: 

100% Remote

**Must be able to provide reliable stable internet connection, Laptop and Monitor Provided** 

Interviews: 

30- 45 minutes - Video Interview

Assessments Required: 

Internet Speed Test

References 

Job Summary: 

The Care Advocate I, reporting to an Operations Supervisor, is responsible for delivering the day-to-day support of members as they navigate the healthcare system. You are an empathetic, caring, and trusted resource for members; solving member healthcare issues and helping them understand opportunities to lead healthier lives.

A day in the life...

• Provide a personal and exceptional member experience through inbound/outbound calls and digital interactions
• HIPPA- Maintain highest level of confidentiality and compliance
• Resolve and completely own member issues in an effective and efficient manner, ensuring that the member understands the resolution and any next steps
• Guide members through the healthcare system, supporting optimal engagement with providers
• Offer empathetic member support; deeply listen and engage to best understand their thoughts and feelings from their point of view
• Act as an advocate and have a Member Obsessed approach in each interaction; genuinely caring about members and creating value for them through resolving their issue/concern
• Act on suggestions for healthcare expansion, presented in the member record.
• Apply critical thinking and probing to understand member needs and assess options for resolution.
• Understand scope of services that are directly supported by self and team; knowing when to connect the member with a higher level of experience and service
• Identify when and how to connect with the right internal clinical resource
• Ensure documentation in member record is complete, including linking the call (where appropriate), naming conventions details are complete, tasks are set and records are closed in a timely manner
• Provide timely and complete resolution of tasks/legwork for member; escalating to leader if/when tasks are overdue or cannot be completed
• Support members who are frustrated with their coverage or Accolade experience with empathy, effectively de-escalating them

Job Description

• Articulate the Mission and understand how their efforts support the entire member experience and journey
• Scope of member questions supported:  Basic healthcare questions (Find Care, ID Card, Eligibility, Simple Benefits)
• Leverage tools to identify and educate members to better address their healthcare needs and opportunities. Effectively
• explain the opportunity and the benefits of the program for basic programs (gaps in care, basic education,)

3-5 Must Have Skills/Qualifications:  What we are looking for...

• High school diploma / GED
• Work toward achieving an associate or bachelor's degree (or bachelor's degree) preferred
• 3+ years of experience in customer service, or comparable, industry (CLAIMS!) 
• Experience with Microsoft Office (Word, SharePoint, PowerPoint)
• Ability to listen, talk and type all at once through multi-channel communications
• Willingness to take on challenges and opportunities to grow.
• Demonstrated ability to provide a “WOW” customer experience.
• Driven and goal oriented.
• Highly empathetic and able to maintain professionalism, even in challenging situations.
• Critical thinker who can work independently

Nice to Have Skills:

• Experience with a benefit navigation company

About Medix? 

Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries. 

Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for a contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. 

• Minimum Essential Coverage (MEC) plan
• Two different fixed indemnity plan add-ons
• Major Medical Plans, including 1 HSA Plan
• Dental
• Vision
• Short-term disability
• Life and AD&D

This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award" 

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Medix is dedicated to positively impacting lives and businesses with workforce solutions backed by people data and industry expertise.

Our purpose-driven team impacts employers and job seekers alike within healthcare, life sciences, technology and engineering.