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About Tempo Communications

Tempo Communications is a leading designer and manufacturer of test and measurement instruments for the global telecommunications industry. Our product portfolio spans fiber optic test equipment, copper network analyzers, cable locators, and installation tools trusted by field technicians, network engineers, and service providers worldwide. We are an engineering-driven company with a deep commitment to innovation, quality, and bringing reliable, field-proven products to market.

Position Summary

The Director of Information Technology is responsible for the strategic direction, operational management, and technical evolution of Tempo Communications' enterprise IT environment. This is a deeply hands-on leadership role, the Director is expected to bring technical depth across ERP systems, infrastructure, cybersecurity, data platforms, and integration architecture, while also serving as a credible technology partner to the executive team.

The Director manages a team of three IT professionals and a network of managed service and integration vendors, with direct technical accountability for the ERP environment, infrastructure, cybersecurity compliance, business intelligence, and application integrations. The role has global reach, providing IT oversight across Tempo's multiple sites and remote users. The Director reports to the CFO and serves as the senior technical authority across the organization.

Key Responsibilities

Enterprise Applications & ERP Management

• Own and administer the Dynamics GP or similar mid-market ERP environment, including system stability, performance monitoring, user support, and change control.
• Plan and execute ERP upgrades and patches in coordination with end users and vendors, minimizing operational disruption.
• Lead evaluation and onboarding of third-party application integrations, managing requirements gathering, vendor coordination, user training, and ongoing administration.
• Administer enterprise integration platforms; serve as the internal owner for feature requests, integration troubleshooting, and user support.
• Evaluate and recommend application enhancements or replacements aligned with business strategy and growth objectives.

IT Operations, Security & Compliance

• Own and manage the annual IT budget, encompassing hardware, software licensing, and managed services.
• Maintain and continuously improve change control management processes across the IT environment.
• Administer and evolve IT security policies, procedures, and security awareness training programs to sustain compliance and employee readiness.
• Provide IT oversight across all domestic and international Tempo locations, including corporate headquarters, overseas offices, and remote users across multiple regions; coordinate with site-specific resources and Managed Service Providers (MSPs) as appropriate. Tempo employs 230 employees throughout the USA, Mexico, UK, Hungary, and Australia
• Oversee disaster recovery planning and business continuity preparedness across all sites, in partnership with primary and regional Managed Service Providers (MSPs).

Process Optimization & Workflow Automation

• Identify and implement workflow automation opportunities across business functions to improve efficiency and reduce manual effort.
• Partner with department leads to assess process gaps and recommend technology-driven solutions.
• Support continuous improvement of integration and digital workflow platforms in production.

AI & Emerging Technology

• Serve as administrator of Enterprise AI account.
• Guide employee onboarding to AI tools, conduct internal training sessions, and develop usage best practices.
• Evaluate emerging AI and automation technologies for applicability to Tempo's business processes and recommend adoption roadmap to executive leadership.

Team Leadership & Vendor Management

• Directly manage IT staff, provide coaching, performance reviews, and development guidance.

• Manage primary and regional Managed Service Provider (MSP) relationships, including scoping and planning infrastructure projects, server and backup operations, OS update cycles, and M365 administration.
• Engage and manage specialized integration and technology vendors; own contract review, accountability, and alignment with IT priorities.
• Recruit and onboard IT team members as needed.

Cross-Functional Technical Partnership

• Partner directly with cross-functional leadership to understand operational requirements and deliver technical solutions that address root-cause needs.
• Communicate technology investments, risk posture, and project status clearly to the CFO and executive team.
• Lead technology prioritization discussions with the management team, providing technical risk and feasibility context to support sound decision-making.
• Prepare technical assessments and investment recommendations for new systems, infrastructure, and security initiatives; present findings clearly to the executive team.

Required Qualifications

• 7+ years of progressive IT leadership experience, including direct management of staff and vendors.
• Hands-on experience administering Dynamics GP or similar mid-market ERP system.
• Demonstrated experience with cybersecurity compliance frameworks.
• Experience managing third-party application integrations, including requirements definition, vendor coordination, and go-live support.
• Experience managing IT budgets and vendor contracts in a lean organization.
• Strong business acumen with the ability to translate technical decisions into business outcomes for executive stakeholders.
• Proven ability to operate independently and manage multiple priorities in a small-team, high-ownership environment.

Preferred Qualifications

• Experience with enterprise integration or workflow automation platforms.
• Experience migrating or expanding BI environments.
• Experience evaluating or deploying AI tools in a business environment.
• Background in manufacturing or distribution environments.
• Familiarity with M365 administration and Managed Service Provider (MSP)-model IT service delivery.
• Experience supporting IT across geographically distributed locations, including international offices and remote users across multiple regions.

Core Competencies

Competency

Description

Strategic Ownership

Holds accountability for the full IT environment, from security posture to daily operations, without requiring escalation on decisions within scope. Moves initiatives forward independently.

Technical Partnership

Engages Finance, Supply Chain, and Manufacturing leadership as a technical peer. Understands operational workflows well enough to identify root-cause technology needs and deliver solutions that fit.

Compliance Judgment

Navigates cybersecurity compliance requirements with firsthand knowledge of controls, gaps, and remediation priorities. Can assess risk and make informed recommendations to executive leadership.

Vendor Accountability

Manages Managed Service Providers (MSPs) and integration vendors with clear expectations, defined scope, and active oversight. Does not delegate accountability alongside tasks.

Hands-On Leadership

Leads from the front in a small team, actively involved in technical decisions, project specifications, and problem resolution rather than managing at a distance.

Emerging Tech Adoption

Identifies and evaluates new technologies, including AI, with a practical lens: what solves a real business problem, what is the risk, and what is the ROI.

Technical Communication

Translates technical architecture, security posture, and infrastructure decisions into clear, decision-ready summaries for management team. Comfortable presenting risk, investment, and project status at the executive level without losing technical accuracy.

Physical Requirements

• Ability to sit for extended periods while working at a computer workstation.
• Ability to communicate effectively by phone, video, and in writing.