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Remote Outsourcing Jobs in Rochester, NY (NOW HIRING)

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Remote Outsourcing information

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$22.9K

$87.9K

$166.8K

How much do remote outsourcing jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote outsourcing in Rochester, NY is $87,912.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,003.00 and $118,231.00 per year, depending on experience, location, and employer.

What is remote outsourcing?

A Remote Outsourcing job involves hiring external professionals or teams to handle specific tasks or projects from a remote location. Companies use remote outsourcing to access skilled talent, reduce operational costs, and improve efficiency. These jobs span various industries, including IT, customer support, marketing, and administration. Remote outsourcing allows businesses to focus on core operations while delegating non-core or specialized tasks to external experts.

What are the key skills and qualifications needed to thrive in remote outsourcing?

To excel in a Remote Outsourcing role, strong project management abilities, cross-cultural communication skills, and a solid understanding of business process outsourcing (BPO) are essential. Familiarity with digital collaboration platforms like Slack, Asana, and cloud-based CRM systems, as well as certifications in project management or Six Sigma, can be highly beneficial. Excellent time management, adaptability, and problem-solving skills help individuals effectively coordinate teams and address client needs across different time zones. These capabilities are important to ensure seamless service delivery, high client satisfaction, and efficient remote operations.

What are some typical challenges faced in remote outsourcing roles, and how can they be addressed?

Remote Outsourcing professionals often contend with challenges such as coordinating across multiple time zones, managing cultural differences within international teams, and maintaining clear communication with clients and vendors. To overcome these, it’s important to establish well-defined processes, use reliable project management tools, and schedule regular virtual check-ins with all stakeholders. Proactively addressing potential misunderstandings and fostering an inclusive team culture also play a key role in successful remote collaborations. Being mindful of these factors ensures projects stay on track and client expectations are consistently met.

What are the most commonly searched types of Outsourcing jobs in Rochester, NY?

The most popular types of Outsourcing jobs in Rochester, NY are:

What are popular job titles related to Remote Outsourcing jobs in Rochester, NY?

For Remote Outsourcing jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Outsourcing jobs in Rochester, NY look for?

The top searched job categories for Remote Outsourcing jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Outsourcing jobs?

Cities near Rochester, NY with the most Remote Outsourcing job openings:

Remote Outsourcing jobs near you
Infographic showing various Remote Outsourcing job openings in Rochester, NY as of August 2026, with employment types broken down into 70% Full Time, 20% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $87,912 per year, or $42.3 per hour.

Operations Director (Remote - US Base)

Sutherland

Rochester, NY • Remote

Full-time

Posted 14 days ago

Key responsibilities

  • Manage daily operations and long-term projects for the specific unit.

  • Hire, train, supervise department staff, managers, and coordinators, and set performance goals.

  • Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives.

Job description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Sutherland is seeking a talented, strategic Operations Director to lead one of our rapidly expanding educational technology programs. We are a group of driven, supportive individuals dedicated to innovation and excellence. If you are looking to build a fulfilling career and possess the leadership expertise to accelerate our success, we want to work with you!

In this role, you will champion large-scale Business Process Outsourcing (BPO) and client programs, ensuring seamless execution and strategic alignment

Department Leadership: Manage daily operations and long-term projects for your specific unit.

Team Management: Hire, train, and supervise department staff, managers, and coordinators. Set clear performance goals.

Strategic Planning: Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives.

Cross-Functional Collaboration: Work with other departments to streamline scholarship processing, family outreach, and system improvements.

Compliance & Reporting: Ensure all program or financial operations follow state laws, contractual obligations, and internal policies.

Qualifications

Our most successful candidates will have:

  • Education: Bachelor's degree in a relevant field.
  • Experience: 10+ years of progressive service delivery or Business Process Outsourcing (BPO) leadership experience, specifically in senior management roles overseeing large-scale programs with over 150+ headcount across multiple geographies or at the Director level.
  • Domain Expertise: Prior background in the educational technology (EdTech) sector is highly preferred.
  • Remote Leadership: Proven ability to effectively manage, mentor, and drive accountability with frontline managers in a distributed or remote environment.
  • Budget & Finance: Strong financial acumen with verified success in building strategic financial plans, auditing expense reports, and implementing cost-optimization strategies that deliver business savings.
  • Core Skills: Outstanding verbal and written communication abilities combined with decisive, data-driven decision-making and strong leadership traits.
Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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