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Remote Operations Jobs in Redford, MI (NOW HIRING)

Recar

Experiential Operations Coordinator

Troy, MI · On-site +1

ABOUT SLATE At Slate, we're building safe, reliable vehicles that people can afford, personalize and love-and doing it here in the USA as part of our commitment to reindustrialization. The spirit of

May Mobility

Remote Assistance Specialist

Ann Arbor, MI · Remote

$19.50 - $24.75/hr

Job Summary As a Remote Assistance Specialist (RAS) you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, Autonomous Vehicle Operators

WalkMe

DevOps Engineer

Detroit, MI · Remote

$54 - $74/hr

Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling

May Mobility

Remote Assistance Specialist

Ann Arbor, MI · On-site +1

$19.50 - $24.75/hr

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs)

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Remote Operations information

See Redford, MI salary details

$9

$22

$45

How much do remote operations jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote operations in Redford, MI is $22.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote operations, and why are they important?

To excel in Remote Operations, strong analytical abilities, operational coordination experience, and relevant educational background in operations, logistics, or a related field are essential. Familiarity with digital communication platforms, remote monitoring tools, and project management software is typically required. Exceptional time management, problem-solving, and self-motivation are standout soft skills for this role. These skills ensure effective oversight, seamless coordination, and high productivity when managing operations from a distance.

What is the difference between Remote Operations vs Remote Customer Support?

AspectRemote OperationsRemote Customer Support
Primary RoleOversees business processes, logistics, and operational workflows remotelyAssists customers with product or service inquiries remotely
Required SkillsProcess management, communication, problem-solvingCommunication, empathy, product knowledge
Work EnvironmentTypically involves coordination with teams, data analysis, and planningCustomer interaction via chat, email, or phone
Common CertificationsBusiness administration, project managementCustomer service certifications, communication skills

Remote Operations focuses on managing business processes and workflows remotely, while Remote Customer Support centers on assisting customers directly. Both roles require strong communication skills but differ in daily tasks and skill sets. Understanding these differences helps job seekers find the right remote role aligned with their skills and career goals.

Who is the best company to work for remotely?

There is no definitive best company for remote operations roles, as it depends on factors like company culture, industry, and job requirements. Many organizations across technology, customer service, and marketing sectors offer remote positions with competitive benefits and flexible schedules. Job seekers should research company reviews, remote work policies, and role-specific expectations to find the best fit.

How does a remote operations professional typically collaborate with on-site teams to ensure smooth workflows?

Remote Operations professionals often rely on digital communication tools such as project management software, instant messaging, and video conferencing to stay aligned with on-site teams. They attend regular virtual meetings, share updates in real time, and document processes meticulously to bridge the physical gap. Building strong relationships and maintaining clear, proactive communication are essential to ensure that operational goals are met seamlessly, despite location differences. This collaborative approach helps prevent misunderstandings and keeps projects running efficiently.

What are remote operations?

Remote operations refer to managing and executing business functions or processes from a location outside of a traditional office, often utilizing digital tools and communication platforms. In roles like remote operations management, employees coordinate tasks, oversee workflows, and ensure efficiency without being physically present at a central site.
What are the most commonly searched types of Operations jobs in Redford, MI? The most popular types of Operations jobs in Redford, MI are:
What are popular job titles related to Remote Operations jobs in Redford, MI? For Remote Operations jobs in Redford, MI, the most frequently searched job titles are:
What job categories do people searching Remote Operations jobs in Redford, MI look for? The top searched job categories for Remote Operations jobs in Redford, MI are:
What cities near Redford, MI are hiring for Remote Operations jobs? Cities near Redford, MI with the most Remote Operations job openings:
Remote Operations jobs near you
Infographic showing various Remote Operations job openings in Redford, MI as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution, with an average salary of $46,343 per year, or $22.3 per hour.

Connected Services Quality Manager

Stellantis

Auburn Hills, MI • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

14th of 44 rated automakers

Job description

Join the Connected Services Quality team and contribute to shaping the next generation of software-defined vehicle experiences. In this role, you will help ensure that connected services, mobile applications, OTA capabilities, remote operations, and digital customer journeys meet the highest quality expectations across the full product lifecycle.

You will be responsible for translating customer feedback, warranty data, field signals, surveys, and benchmark insights into clear quality priorities, ensuring that the most relevant issues are addressed in the product backlog and driven to resolution with Product, Engineering, Validation, OP4C, and regional teams.

We are looking for a customer-obsessed technology enthusiast with a strong background in automotive electronic systems, connected vehicle architectures, and software quality. This is a highly transversal role for someone who can combine technical depth, data-driven decision-making, stakeholder influence, and a passion for improving real-world customer experience.

Responsibilities:

  • Analyze customer feedback, warranty claims, QFS/NPS/JD Power survey results, app reviews, social media signals, and field data to identify recurring quality themes and customer pain points.
  • Classify issues by feature, system, customer impact, root cause family, and complaint type, distinguishing between design limitations, malfunctions, usability concerns, and expected behavior by design.
  • Drive data-based prioritization through Pareto analysis, KPI monitoring, and customer impact assessment to ensure the most critical connected services issues are addressed first.
  • Collaborate with Product, Engineering, Validation, OP4C, Control Tower, Regions, Brands, and Customer Care teams to convert customer voice into actionable backlog items, corrective actions, and quality improvement plans.
  • Benchmark Stellantis connected services against best-in-class competitors and top quartile references, leveraging HUB vehicles, benches, simulators, and available test assets to evaluate real customer experience.
  • Define, monitor, and communicate Quality KPIs such as warranty forecast, Things Gone Wrong, PPM/PPH, remote operation success rate, onboarding journey performance, issue aging, and time to fix.
  • Support issue prioritization forums and escalation processes by providing fact-based customer impact analysis, warranty evidence, survey insights, and business risk assessment.
  • Contribute to milestone readiness assessments by evaluating quality maturity, open issue status, validation evidence, customer risk, and launch readiness for connected services features.
  • Promote a continuous improvement mindset by capturing lessons learned, supporting problem-solving activities, mentoring engineering teams, and helping embed quality-by-design practices into development and serial life.

Basic Qualifications:

  • Bachelor’s degree in Engineering, Computer Science, Electronics, Telecommunications, Automotive Engineering, or a related technical field. 
  • A minimum 8 years of experience in the automotive industry, ideally within connected services, software quality, electronic systems, vehicle integration, customer experience, or serial life quality management.
  • Strong understanding of connected vehicle end-to-end architectures, including on-board/off-board systems, telematics, mobile apps, cloud platforms, OTA, service activation, remote services, diagnostics, and vehicle data flows.
  • Solid knowledge of automotive development and quality processes, including PDP/APQP principles, milestone readiness, validation maturity, issue management, lessons learned, and continuous improvement methods.
  • Experience with customer voice analysis, warranty data, survey interpretation, Pareto analysis, KPI definition, trend monitoring, and executive reporting.
  • Ability to connect technical symptoms, customer impact, business risk, and product backlog priorities to drive fact-based decisions.
  • Experience using issue management, collaboration, and engineering tools such as Jira, Confluence, PLM, S2IRIUS, GIM, ALTIS, RTC, Foundry, or equivalent platforms is preferred.
  • Knowledge of problem-solving methodologies such as Root Cause Analysis, 8D, RPS, DFSS, FMEA, or similar quality improvement approaches is a plus.
  • Excellent communication, influencing, and coordination skills in a multi-site, multicultural, and cross-functional environment.
  • Proven ability to lead complex topics without direct authority, align stakeholders, manage escalations, and drive issues to closure.
  • Strong analytical mindset, customer orientation, autonomy, curiosity, and ability to operate effectively in a fast-changing software-defined vehicle environment.
  • Fluency in English is required.

Preferred Qualifications:

  • Master’s degree in Engineering, Computer Science, Electronics, Telecommunications, Automotive Engineering, or a related technical field. 

Our Benefits — Designed with You in Mind

Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.

Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans
We help you plan for the future with:

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.

Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back
We believe in investing in your future and your passions:

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

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