Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time Drive Performance. Deliver Results. National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations ...
Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time Drive Performance. Deliver Results. National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations ...
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Lead Software/ DevOps Engineer - Remote (EST/CST)
Basking Ridge, NJ ยท On-site +1
$54.25 - $74.50/hr
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Lead Software/ DevOps Engineer - Remote (EST/CST)
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$54.25 - $74.50/hr
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Raritan, NJ ยท On-site +1
Remote work options may be considered on a case-by-case basis and if approved by the Company. Manager Clinical Operations is accountable for the operational management and successful country ...
Manager, Clinical Operations
Raritan, NJ ยท On-site +1
Remote work options may be considered on a case-by-case basis and if approved by the Company. Manager Clinical Operations is accountable for the operational management and successful country ...
Manager, Clinical Operations
Raritan, NJ ยท On-site +1
Remote work options may be considered on a case-by-case basis and if approved by the Company. Manager Clinical Operations is accountable for the operational management and successful country ...
Manager, Clinical Operations
Raritan, NJ ยท On-site +1
Remote work options may be considered on a case-by-case basis and if approved by the Company. Manager Clinical Operations is accountable for the operational management and successful country ...
Manager, Clinical Operations
Raritan, NJ ยท On-site +1
Remote work options may be considered on a case-by-case basis and if approved by the Company. Manager Clinical Operations is accountable for the operational management and successful country ...
Manager, Clinical Operations
Raritan, NJ ยท On-site +1
Remote work options may be considered on a case-by-case basis and if approved by the Company. Manager Clinical Operations is accountable for the operational management and successful country ...
Remote Operations information
See New Jersey salary details
$10.01 - $13.64
2% of jobs
$15.73 is the 25th percentile. Wages below this are outliers.
$13.64 - $17.28
40% of jobs
The median wage is $18.80 / hr.
$17.28 - $20.92
19% of jobs
$24.14 is the 75th percentile. Wages above this are outliers.
$20.92 - $24.56
16% of jobs
$24.56 - $28.20
4% of jobs
$28.20 - $31.84
4% of jobs
$31.84 - $35.48
1% of jobs
$35.48 - $39.11
2% of jobs
$39.11 - $42.75
3% of jobs
$42.75 - $46.39
4% of jobs
$46.39 - $50.03
4% of jobs
$10
$24
$50
How much do remote operations jobs pay per hour?
What are the key skills and qualifications needed to thrive in remote operations, and why are they important?
What is the difference between Remote Operations vs Remote Customer Support?
| Aspect | Remote Operations | Remote Customer Support |
|---|---|---|
| Primary Role | Oversees business processes, logistics, and operational workflows remotely | Assists customers with product or service inquiries remotely |
| Required Skills | Process management, communication, problem-solving | Communication, empathy, product knowledge |
| Work Environment | Typically involves coordination with teams, data analysis, and planning | Customer interaction via chat, email, or phone |
| Common Certifications | Business administration, project management | Customer service certifications, communication skills |
Remote Operations focuses on managing business processes and workflows remotely, while Remote Customer Support centers on assisting customers directly. Both roles require strong communication skills but differ in daily tasks and skill sets. Understanding these differences helps job seekers find the right remote role aligned with their skills and career goals.
Who is the best company to work for remotely?
How does a remote operations professional typically collaborate with on-site teams to ensure smooth workflows?
What are remote operations?

Full-time
Posted 26 days ago
Job description
Location: Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time
Drive Performance. Deliver Results.National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations to lead the strategy, reporting, and operational performance of our collections organization. This role is ideal for a leader who understands both collections operations and analytics. You\'ll develop KPIs, analyze portfolio performance, identify operational opportunities, and provide executive leadership with the insights needed to improve recovery results and client performance.
What You\'ll Do- Develop and oversee operational KPIs, dashboards, and executive reporting.
- Analyze portfolio performance and recommend strategies to improve recovery results.
- Identify trends, opportunities, and operational risks through data analysis.
- Partner with Operations to improve collector and team performance.
- Present performance metrics and business insights to executive leadership and clients.
- Support forecasting, capacity planning, and operational strategy.
- Ensure data integrity and reporting accuracy across the organization.
- Collaborate with Compliance, IT, Client Services, and Operations on strategic initiatives.
- Ensure compliance with FDCPA, TCPA, FCRA, and company policies.
Required:
- 8-10 years of experience in collections, accounts receivable management (ARM), financial services, or recovery operations.
- Experience leading analytics, reporting, or operational performance initiatives.
- Strong understanding of collections KPIs, portfolio performance, and operational metrics.
- Experience developing executive dashboards and performance reporting.
- Ability to turn complex data into actionable business recommendations.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of FDCPA, TCPA, FCRA, and collections industry best practices.
Preferred:
- Experience with debt buying, consumer collections, or legal collections.
- Experience with Power BI, Tableau, SQL, Excel, or other business intelligence tools.
- Experience presenting performance results to executive leadership and clients.
- Influence business strategy and operational performance.
- Work directly with executive leadership.
- Lead high-impact analytics and reporting initiatives.
- Competitive compensation and benefits.
- Opportunity to make a measurable impact in a growing organization.
- Director of Analytics
- Director of Operations
- Director of Business Intelligence
- Director of Collections Analytics
- Director of Portfolio Analytics
- Business Intelligence Manager
- Operations Analytics Manager
- Senior Data Analytics Manager
- Director of Performance Analytics
- Collections Operations Manager
If you\'re passionate about using data to improve operations, optimize portfolio performance, and help drive strategic business decisions, we\'d love to hear from you.
About National Recovery Associates
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
51 - 200 Employees
Headquarters location
Newark, NJ, US
Year founded
2000